Academy Plumbing

They're very friendly, on time, reasonable, I have no problems getting appointments, I've used them for over 40 years now and I trust them to do a good job.

always good

I would never use them again. Two workers came out and it took 2-3 hours. They did a terrible job installing the furnace and left a huge air leak where the heat was going outside.

I have been using them since September of 1987.  

It was fine.

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It is somebody that I had heard of but never used. I heard good things. Everything went fine. The only thing I was not happy with was that I thought their price was high. In fact, they showed up a little bit early. They called early to come. There was only one worker and he was really good. They left the area clean.

The air conditioner was not cooling properly.  I called Academy and was able to get a same day appointment. The customer service rep was very professional when scheduling my appointment window and also called me when the technician was on the way to my home.  The technician arrive on time, and was also very professional.  He ran the the diagnostics and determined there was nothing wrong with the unit.  He cleaned out the debris and washed down the coils so that they would dissipate heat better.  The A/C is working great now.
I highly recommend them.

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I contacted Academy and another local company to get quotes for replacing my old evaporative cooler with a new high-efficiency unit.  Both Academy and the competitor were A-rated on Angie's List.  Academy Plumbing came in over $800 lower than the other bid.  While I'm not one to always go with the lowest bidder, the difference was a little too much to ignore.  I scheduled an appointment. 

They arrived on time and completed the work within the estimate they gave (about 4 hours).  The technician was very professional and answered all my questions.  As part of the job, he removed the old electrical box and replaced the water supply line and sillcock.  All work was of the highest quality.  The Aerocool unit they installed is sturdy and well-made. 

The one complaint: the tech routed the bleed-off line into a dry vent instead of a sewer vent.  As it turns out, this "vent" went basically nowhere, into a wall cavity.  After half an hour, I noticed water on the carpet in the hallway.  I quickly turned off the unit, rerouted the line and called them back.  In his defense, I live in an older home and there are several "mysteries", so I'm not surprised he mistook the pipe protruding from the roof for a plumbing vent.  He returned promptly, vacuumed up the water and rectified the problem.  He also taped over the vent to prevent rain from getting in.  The upshot of this is that my house now has one less mystery!

Overall, I'm very pleased with Academy Plumbing and would recommend them--good work, reasonable price, professional.  When there was a problem, they returned quickly, cleaned everything up and made it right.

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The technician showed up right at the beginning of the scheduled time block after calling first to say he was on the way. He did the job promptly and neatly.

fixed furnace

Our Trane XE70 heater in the home we just bought and moved into would intermittently not fire up. The ignitor would sit there clicking and clicking firing the sparks, but no gas would enter the burner area from the valve. I could tap on the valve and it would start working immediately...for a day or two...then hang up again. Richard from Academy came out first time and could not ID a problem...unit was working fine. It was surmised likely a pilot ignitor control box problem or gas valve. On 2nd visit unit was again working fine. Academy had Richard bring all possible parts we might need with guidance to just try one first...and then only others as needed. Since we still had no clear culprit, we ran the unit through some more tests trying to get it to fail and exhibit the problem before changing $500 of parts. Richard even got the Trane rep on the phone to help troubleshoot and during that Richard discovered a faulty wiring connector that caused intermittent on/off of the valve when bumped. The repair is simple and the new parts were not needed. Richard clearly had the customer's best interests in mind and was aggressive in seeking the most practical solution. I was really impressed with Academy and Richard and have already asked Academy to assign Richard to help us on repairing and installing some gas appliances in our previous home that we are preparing for market.

Academy Plumbing have been very responsive and fairly-priced. They installed a new swamp cooler for us in July 2013 to replace the old leaky one that came with the house. Work was done carefully and correctly - the cooler worked great through those hot summer days, very important for our Bernese Mountain Dog and Sheltie with their thick coats.
I had them come out again this October to winterize the cooler - work was done promptly and on time. They also suggested that they could turn on the boiler for the radiant heat system as part of the same service - included in the price.
We'd had the original installer of the boiler come out and check it, but next year we'll have Academy do the whole job.
Highly recommended.

I called on Friday morning after going through the better part of a heat wave for a few days. I knew we needed to upgrade the cooler on the house we purchased last August but was putting it off. They had an estimator to my house within an hour and he gave me a very reasonable estimate. He also suggested some tips to help my existing cooler work better. We called back later that day to do the deal and they offered installation the following Monday. Due to scheduling on our part we out it off until Wednesday morning. The crew showed up on time as promised and had the whole installation done in about an hour. Great job. No problems and they did what they said they would on the schedule they promised.

Excellent - very professional and experienced.

Academy Plumbing I am real happy with. I was perfectly happy with both things they did for me. I'd like plumbers to be cheaper but then I would like everything to be cheaper. I got no complaints. I know I had it but I have a vague notion of them coming about a year and a half ago. Once I spent about $150 and once I spent $100. I think replacing the toilet was $100 and that included the toilet. The kitchen thing was about $150 because he was here for a good four hours and I thought that was a very reasonable price.

I used them before, but this last time I was not happy with them. I didn't like the attitude of the plumber they sent out.

They were great. They saved me a lot of money. I compared prices. They came out and estimated and did the right thing. They told me that the part that I needed replaced was not a critical part. They helped me improve the weather proofing on my swamp cooler, as just as an added thing. It was not appropriately protected during the winter, so the pilot light kept going out.

The person I dealt with for appointment setting was friendly, helpful and efficient. Workmen arrived on time and carried out their work quickly and professionally. After they left I discovered a problem with the faucet they had repaired. They returned quickly after I called and replaced the parts again. It was a defect in the parts but not in the work done.