Patriot Leak Detection LLC

I spoke with the owner of the company explaining that I had a pool that was drawing air into the pump and I couldn't figure out why. The owner had told me he could have a guy out the end of the week to check it out and hopefully fix it and that he probably wouldn't charge me full price if I knew generally where the leak was and they didn't have to check the whole pool. I said that's great! A few days later one of his employee's, Craig, came out. Craig looked at the pool, checked a few things, fixed an artificial crack and said it was fixed, charged me full price, and left. I called him back 2 days later and let him know the issue wasn't resolved and asked if he could come back to check it. He said he was busy at the time but would get back to me to come back out and check it. This was over a month ago. I still have not heard back from Craig, or any one from the company about coming back out and doing the job. After all the positive reviews I had seen or heard I felt very comfortable hiring patriot but at this point it feels as though they are dodging me every time I try to contact them. I am very disheartened and frustrated.

They were horrible! Would give 0 stars if I could. First person was ok. Owner was not. Lousy customer service and no follow up at all.

Jeremy checked every inch of the pool - some several times - and finally (after conferring with his boss by phone several times) found a tiny crack in the caulking near the skimmer. It was nearly impossible to see - even when he pointed it out to me. That was the culprit! He filled the crack (after I asked him to). Great Job! No more leaks!

Excellent; pinpointed the leak perfectly.

I had called the pool company who had instAlled our in ground pool becAuse it was losing water.  They recommended patriot to determine the source of the leak. This company can scan to determine if the leak is in the liner or where specifically in the underground pipes. I called and left a message on a Wednesday, within a few hours someone from the office called to get further info. The company owner called that evening and set up an appt for the next day. 8am he arrived to check out the situation and promised  to return late afternoon. As promised his assistant arrived around 6pm.  He drove into a green pool and patched the hole. Both the owner and assistant  were professional and polite. Cost was verbally given to me before work was started, and possible outcomes of their results explained to me.  I was very pleased with the work