LOWES HOME IMPROVEMENT WAREHOUSE OF WOODBRIDGE

Seemed expensive for laminate and was interested in other estimates.

They did a good job and they were done in 2 hours. I am enjoying the finished work.

This was a disaster from the beginning. All went well during the sale of the product, the salesman was professional and knowledgeable. But it fell apart after that.
Problem 1) on the planned installation date, no one showed up. After waiting around for nearly 3 hours on a saturday morning, I called Lowes. They said they called me (they didn't) but the reason they didn't show up was because the Pella door that was delivered to them was inspected that morning and had damage, they needed to re-order it. We wasted half the day sitting around, they were hardly accomodating.
Problem 2) When they eventually showed up the 2nd time, they tried telling me that and quot;haul awayand quot; of the old door was not included and that I had to pay $75. Seriously? After complaining enough, they got the point and took the old door at no cost. But this was not a hassle i needed after their screw up on the original install date/plans.
Problem 3) The installation was unprofessional and incomplete. The guys who showed up (from Preferred Remodeling, a subcontractor of Lowes) didn't include a sweep on the bottom of the entry door and the door (after looking more closely at it) was not plumb. The storm door rubbed the frame, which was further a problem once the summer came around and the humidity picked up. When it gets hot and humid, wood in your home expands, which exaggerated this problem. Our new door wouldn't shut correctly, and still doesn't.
Problem 4) I called Lowes and Preferred, they came out to put a sweep on. The person who came out admitted that the install was poor! I was so tired of dealing with it, I let it go and let him finish putting the sweep on. To fix the storm door issue, he just drilled a giant screw into the frame to push the door frame out. The ironic part of all this is that Lowe's upcharged me for a 'build-out' o add more wood around the door frame. Something about our home being older and newer doors requiring this. I really think this was an erroneous part of the deal.
Problem 5) Nearly a year later, I called Lowe's again because this past spring/summer was so hot, and our door wouldn't shut cleanly, i was sick of the damage happening. I've going back and forth with them for several months, having to spend saturday's at my house waiting for them to show up, or taking days off for them to send Pella reps (which also, never SHOWED UP or called me) and have had preferred out 3 more times.
Problem 6) Got a call from preferred, they were rude to my wife on the phone. That pretty much sealed the deal for us. We're done.
Huge waste of time, extremely frustrated. My wife and I wish we never bothered. Needless to say, we're done shopping at Lowe's, and will never be using them to install anything in my home. They assured us that their subcontractors were good and that they would back up the work, but it's been nothing but a hassle.

I would say they were very good. The sales was good. The installation was very good. The extras bothered me a bit, but overall I would give them a 9 on a scale to 10. They did a very good job and did it quickly. They were clean and followed up. They insisted on an inspection and that brought them up a notch in my opinion.

After getting several estimates from local contractors, I visited my local Lowes. The sales associate was very helpful and knowledgeable about the door styles and the different types of automatic openers. He suggested which may be the best products for my home. After leaving a deposit, an appointment was made for a rep from Lowes to come and measure and explain installation to me. He arrived exactly on time, was very courteous, measured and we then set up an appointment for delivery and installation. Another day, about 2 or 3 weeks later, the installer came, installed the doors and openers in a couple of hours. He did an excellent job, cleaned up and took the old doors away. Every step was professional and courteous and the entire job cost almost $900 less than my lowest other estimate.

I FOUND THEIR SPECIAL ORDER TO BE SLOW. THERE WAS SOME WATER ON THE FLOOR BUT IT WAS NO BIG DEAL. I WOULD RECOMMEND THEM FOR WATER HEATERS BUT NOT FOR MANY OTHER APPLIANCES.

THERE WASN'T ANYTHING I DIDN'T LIKE. THEY WERE AN ALL AROUND GOOD COMPANY. EVERYTHING WAS DONE QUICK AND ACCORDING TO PLAN. THEY WERE VERY PLEASANT TO DEAL WITH.

SINCE THIS IS THE SECOND PRODUCT I HAVE PURCHASED FROM THERE IN THE PAST TWO YEARS THEY OBVIOUSLY DON'T HAVE VERY GOOD SERVICE. THEY DON'T SEEM VERY KNOWLEDGEABLE ABOUT HOW TO FIX THE APPLIANCES.

I WOULD DEFINITELY USE THIS COMPANY AGAIN. THEY SHOWED UP ON TIME. WHEN I WENT TO THE STORE THEY WERE VERY COURTEOUS AND PROFESSIONAL. THE PRICE THAT THEY CHARGED ME WAS FAIR.

THEY WERE VERY HELPFUL. THEY HELPED US FIND EXACTLY WHAT WE WERE LOOKING FOR. THEY CAME OUT AND INSTALLED EVERYTHING VERY WELL. WE HAVEN'T HAD ANY PROBLEMS WITH ANYTHING SO FAR.

I THINK THEY ARE VERY PROFESSIONAL AND THEY ARE ON TIME. I THINK THAT HIS PRICES ARE RIGHT ON. THEY WERE VERY NEAT. THEY TOOK EVERY THING WITH THEM. I WOULD DEFINITELY RECOMMEND THEM TO OTHERS.

I AM VERY PLEASED WITH THEIR SERVICE. THEY CAME FAST AND FINISHED QUICKLY. I HAD NO PROBLEMS WITH THEM. THEY CLEANED UP AND DISPOSED OF THE OLD WINDOWS FOR US.

THIS COMPANY WAS VERY GOOD. ON THE FIRST DAY I CALLED, THE GUY SET UP A TIME RIGHT AWAY TO COME OUT. I GOT A VERY PROMPT RESPONSE AFTER MY FIRST CALL.