NJ-PA Energy Group dba The Insulation Group

They were very professional. They were extremely helpful to help lower our energy rates. We did qualify for a bunch of state credits so we were able to finance through a company they work with. I would use them again for service and maintenance. It is not required as part of the installation, but I would definitely use them.

We haven't seen them since they finished the installation and it's been over six months. We went through the winter and started the summer with all of the heat so everything has been working much better than it was last season for sure.

They are a great company.

Everything went well, They were prompt, professional and skilled in their trade. The instillation of the insulation when great.The tank-less water heater was a different story. They contracted out the plumbing aspect of the job. Three different plumbers came out to try and preform the service. They filed for the wrong permit, they failed to submit drawings, BTU calculation resulting is failed inspections. I would hire again to do insulation but not plumbing.

Our experience started off by seeing this company at a home show and soon after scheduling a meeting with a salesman in April 2013. A bit of a sales pitch, a little more pressure than we would have liked, however my husband and I felt that the product would work well and they offered a guarantee!, so what’s the harm right?!? The guarantee in the sales pitch is a “30% Energy Savings Pledge” which guarantees to the original purchaser a 1st year savings of at least 30% on energy costs relating to heating and cooling their home. After the sales pitch and initial estimates, we found out our home would only quality for a 22% energy savings pledge, since we had a family room addition built which was on a slab and thus not eligible for the full 30% savings.

We made it a point to track our energy usage and costs for the 12 months leading up to the installation as well as the 12 months post installation. At the 1 year mark, we calculated everything and identified that we were not saving anywhere close to 22% and would be eligible for a refund through the guarantee. We completed the claim paperwork, attached all of the details of our bills and usage, and submitted the claim timely to the address noted on the claim form. Over 2 months passed and we never heard anything, so we decided to follow up. Turns out no one received our claim since the address on the claim form was incorrect and hasn’t been used in “a while”.

Through various phone calls we obtain a new address for the manufacturer Pro Materials Direct to send our claim form and support to. Another 2 months or so go by and they are still not being responsive. Finally, they ask us to re-submit paperwork that they already have, which we did. At this point we are just desperate to receive our pretty hefty refund to we abide which whatever they are asking of us. Another 1-2 months later, and various emails and phone calls asking about status, and we are told that we no longer quality for the Energy Savings Pledge, since our home is Oil heat and the calculations should only be based on our “electric heating and cooling costs”, even though the baseline numbers included our Oil costs. We have exchanged countless emails and phone calls with and have been ignored.18 months post sales/installation and still no refund.

Although we are saving a bit off of our total heating and cooling costs (about 7%), it is nowhere near the 30% or 22% guaranteed, and when compared to the amount we are financing each month, can barely be considered worthwhile.

*Update 11/10/14 - Upon contacting one of the owners of the company directly, he has confirmed that we are due a refund and has promptly escalated this issue to the manufacturer Pro Materials Direct. Apparently it is the manufacturer's guarantee and not the Company's itself, and the Company has since cut ties with this manufacturer. Although I am disappointed with the overall experience and length of time it had taken to achieve my refund, I do appreciate the owner taking the time to resolve this directly (and promptly!) and ensure I receive the refund due.

unknown

Their work was excellent from start to finish. The workers were professional, competent and personable, as were their salesman, office personnel and supervisor. They thoroughly cleaned up when work was finished. It was a pleasure doing business with this company. I would surely recommend them to anyone needing this type of work.

Tex did a free home consultation. Found we had a lot of problems. Bob & Joe came out and fixed all the problems Tex found. Sam came out to make sure there was an improvement. Everyone that came out was extremely nice, informative, & helpful in answering all my questions.

We were very happy with the service. They were prompt, efficient, and very clean.

Everything went well. They were on time and did a good job of installing the insulation. My house is definitely cooler. They did get into a tiff in the attic which I could overhear, but they were always professional when dealing with me directly.

They have a 30% energy savings guarantee off the bill. I liked the product. We have definitely seen a difference in the temperature of one floor versus the other since they did the installation. One floor was always super cold or super hot depending on the season. There was a big temperature difference between my floors and now that has been reduced. The whole house is more comfortable now so it was definitely worth installing it. There was a little bit of confusion with the organization and they made some mistakes. After we discussed it they offered to rectify the issue without me having to ask and they did some extra work for me. The men that first showed up didn't have any identification on them or the truck and they were dressed a little shabby, which startled me a little bit. I called the company to verify they were the right people. There was confusion on what they were supposed to do which delayed everything a whole hour. They made better than good in the end. I was supposed to have the job split and we had the okay. They came wanting to do the other job.