Mattress Factory

My favorite part of this store is the logical layout. Dan was the sales rep in the Williamstown location who helped us pick a new mattress. He could point to the "budget" corner of the store, the "luxury" corner, and the steps in-between. He did a great job giving us just enough of a short sales pitch to get us started, and then he set us free to try different mattresses throughout the store. But because we had his guidance and a general idea of the store layout logic, we were able to try out those mattresses with some direction, some efficiency -- it wasn't just random. Once we narrowed it down to 2 or 3 front-runners, Dan talked us through the features and the prices, including the features that DIDN'T matter. That's part of what made his information so credible - he knew what was important AND what wasn't. We bought during a holiday sale, and had chosen a mattress that was "excluded" from the advertised discount. But they showed that they really wanted our business: Dan and his colleagues answering his calls at the Mattress Factory home office did everything they could to make us feel like we got a discounted price even though the only thing they couldn't adjust was the mattress price itself. Every sales person has a list of things they CAN negotiate... you just have to ask the right questions to get that list on the table. Dan made the negotiation perfectly pleasant; he told us what was on the table and helped us decide which choices would make the most impact for us. I never want to buy a mattress anywhere else.