LONG-ARCHITECTURE ENGINEERING & LAND SURVEYING

Danger! Long Architectural Services is unprofessional, unaccountable, and dishonest. Take your business elsewhere. I had an unusually poor experience with these people, and others should know about it before choosing to work with them. They jeopardized my real estate deal and took no responsibility for it. Quick backstory: While in the process of selling a residential property in Franklinville, I needed basic structural plans drawn up to meet code (cement footings and support beams - simple). An architect from LAS (Wade Marlin) met on site with my real estate agent to discuss needs. Plans were drawn up and passed to my contractors. After the work, we learned the township wouldn’t approve our CCO. We discovered that footings were missing because the plans we received from Long Architectural Services were incomplete. We had no CCO because a chunk of the plan was never created, and it was four days before closing. Everyone else on the project had to scramble: myself, real estate agents, contractors, township inspector, even the buyers and their representatives. After four days of chaos, the issues were not resolved until *45 minutes* prior to the scheduled closing. It happened, but just barely. No thanks to the architect. My agent contacted him to understand how this happened. After one dismissive and evasive reply, he stopped responding to email (first red flag). I visited the office in person and left a message at the front desk. Two business days later, no return call (second red flag). I finally reached him by phone, and he lied to me while attempting to lazily blame the contractors and/or my agent - no customer service, no empathy, no apology (drowning in red flags). After a second phone call, things became clear: he views my issue as a waste of his time, he’s perfectly comfortable being dishonest, and customer satisfaction isn’t their thing. At that point, our conversation was no longer productive, so I said I’d needed to speak to someone else and I wanted a refund. Enter the obdurate office manager, Steven Feigeles. After three business days, he finally bothered to contact me. What followed was an email chain of pure absurdity. He reinforced the architect’s sentiment, “we put in more hours than we should have expended on something this size,” and “we will consider this matter closed.” This was said without responding to anything in my message. I even allowed for the possibility that I was wrong, that perhaps I was barking up the wrong tree, but that either way - as a customer - I deserved an explanation. In return? Dismissal with no answers. He perfectly mirrored his architect’s disinterest, dishonesty, and arrogance by implying I should be grateful for their services! I was respectful throughout our interaction, but he returned that with rudeness. It left me stunned. His last throwaway line was “We have belabored this point enough… We will not be issuing any refunds for this project.” Firstly, given the grammar of his previous messages, I was surprised by his correct usage of “belabored.” Secondly, he never actually told me anything. So what did I learn? Client relations aren’t a priority for Long Architectural Services, nor do they stand behind their work. If they couldn’t be bothered to do right by me, a guy they stuck with an incomplete plan (despite its trivial size and complexity), why would they treat you any better? They simply don’t deserve your money.