K and J Fence, Inc.
About us
At K and J Fence, Inc., we are proud to be 3rd generation fence builders and the premier fence company in South Jersey! We offer free consultations with no-pressure, knowledgeable sales staff and a best price guarantee! We are committed to excellence in customer service, sales and installation. You choose your own installation date! Call today to set up an appointment and see for yourself why K and J Fence is the best!
Business highlights
Services we offer
Free initial consultation Installation of Fences and Rails--Wood, Gate Operators and Safety Ballards., Vinyl and Aluminum Installation of Cantilever Gates
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
47% | ||
0% | ||
13% | ||
7% | ||
33% |
Fence was installed November 2013. The work his company did is under warranty for one year per our contract. Last month I had noticed one of the panels on the back wall of the fence didn?t appear straight and confirmed my findings with a level. The gate was also not closing unless the door was physically lifted up or I went outside my property and pushed on the door. I contacted K&J Fence via email and sent a picture of the panel and explained both issues. I made a phone call after sending my email and spoke with Kevin who indicated he needed more pictures. Although I explained it was difficult to photograph a gate not closing I took several pictures of the gate and sent them. I was unable to reach him again despite a few follow up calls.
I made a call today to inquire about scheduling a day in order to have the installation corrected. It was really that simplistic. He informed me that he does not schedule appointment(s) and for me to leave my property unlocked for the workers? arrival which would be unannounced, at any time in approximately the next two weeks. When asked if I could get a call the day prior at least I was told that wasn?t guaranteed since he didn?t know when his employees would be coming out.
In summary, my interactions with the owner of the company have been absurd and unacceptable:
- He refused to address/schedule an appointment
- He told me to leave my property unsafe
- If I did not meet his requirements, he didn?t care and would not return to fix the issues
- He told me he didn?t want me to keep calling and so wouldn?t tell me when they were coming to do the repairs
- He told me if the gate was locked upon the arrival of his workers a note would be made and he would not be rescheduling or coming back a second time
- He hung up on me twice
- He was belligerent and foul mouthed; even telling me to go ?F-off?(actual curse words spoken)
Taking all of this into account, I do not trust a company like this on my property nor do I trust that reputable work will be performed hereafter. I refuse to waste any more time dealing with K&J Fence --doing so would be foolish. Moving forward, I am reaching out to a Professional to do the repairs.
As for the actual install. My yard had to be flagged out for the utilities. The utilities guy actually came to my door and told me the individual he talked to on the phone at K&J had a major attitude problem. He could not find my house on the GPS so he called K&J to get my location and whomever answered over there, told the utilities guy that it was his job to find the address and not K&J's responsibility. The point being, he could have delayed my install because apparently the inspector didn't have to go out of his way to find my house.
The day of the install went smooth with minor discrepancies. When they showed up there was a young man in charge. He asked if I had the permit. I was assured by Kevin McConnell that they would secure a permit and I did not have to worry about anything. Just in-case, I had went to the city and inquired if I needed a permit and I did not. He seemed to give me some gripe about securing a permit and it was not his job. Either way I told him we didn't need one for the township. I remember asking if they minded if I watched because I enjoy seeing how things are done. The young man in charge said that it was fine just not to get in their way. He came off rather rude. So I let them be. They got the fence done very quickly. I asked them to lower it more towards the ground so my Daschund did not dig under it and get out. This man's reply was "I know you are the customer, but it's my name on the fence and it needs to look good and level" I had no more patience for these types of comments so I told him "That's right, I am the customer, so put the fence on the ground so my dog won't dig under it" He didn't reply he just did as I asked and guess what? The fence still looked even and incredible.
A section of my fence blew over during a storm shortly after the install and half my post caps disappeared in the wind. They fixed the fence and put new caps on in a timely manner. I'm not sure which crew did that but a day or two later the young man who did my install came by asking about the fence being blown over. I told him it was fixed. He seemed miserable and with an attitude like I accused him of installed the fence wrong. All was settled.
Over all the end product looks great. However, this young man definitely needs to stay away from the customers or the phones. I wish I remembered his name. Very unprofessional and it makes the rest of the company look bad. I did recommend them to a friend and told them of my problems. My friend had them install a fence and had the same issues I just explained.
Mike, the foreman, called a half hour before arrival and showed up on time. We reviewed everything and he was very helpful and kind. It was nice working with a professional team and having a positive feeling of working together. The job was completed same day within a few hours, about 140ft of chain link fence and while there was one hiccup it was quickly resolved to everyone's satisfaction (especially ours).
I would highly recommend this company for fencing. Everything was straightforward and as agreed upon.
The second incident was in September 2012 after a Jeep drove thru our fence and 4 other neighbors' before crashing into a tree. No casualties, thank goodness, but our whole back and one side panel was gone. A guy come out to estimate the cost and took samples of the fence to match up the colors. Our insurance covered it fully this time, and they came out on time just like before. Only took 2 1/2 hours.
I will say, they didn't call to confirm the appointment with this recent job (I can't remember about the first one), but the quality is top notch (two different adjusters confirmed this). Wouldn't hesitate again to use them when our next disaster strikes.
"Thank you so much for the kind review. It was a pleasure working with you."
Licensing
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