Trueform Concrete, LLC

"This is an unfair review and is comparable to someone chipping the paint on their car and telling Mercedes that there is something wrong with their product. All of our clients are fully educated on our product and sealer and are informed of what items will eat away at the sealer and what actions will break through or damage it. This client called to tell us that there were spots showing up in one small area near the sink. We assured her that her pieces were all fully sealed and explained that spots just don't appear in concrete and what it means is that something has worn down or damaged the sealer in that area and then the concrete got stained. We tried to work with her to help her understand what products she had used or what had happened to prevent it from happening further, such as an acidic dish soap or an abrasive materials, but she refused to believe it could have been anything she had done. We told her that we would be happy to come and take a look at it for her and assess it to see if we could repair the damage. Since she is about 3.5 hours away, she agreed to have us come out the next time we were in the area since it was not an emergency to her. When we came out, as suspected, she had damaged the sealer and stained the concrete, most likely with an oil. We sanded it down, but could not remove the stains, so we re-sealed the area and reminded her of the proper care and use and things to avoid. If it is continuing to happen, it is only because she is doing or using the same things in that area that did it the first time. As per her review, "the rest is perfect" - it is just the one spot (right near the sink - the most used area of the kitchen), which is no more than a one inch area out of 82 square feet - so common sense should tell you what is going on. We stand behind our products 100% and always make sure to sell it as it is, which is that it is not bulletproof. Nothing is. We educate our clients to ensure that they get the longest life out of our products and sealer. They know to expect that they will develop wear and tear over time, as with anything, and potentially may need spot repairs or re-coats down the road. In situations like this, rather than blame it on our products, it is better to help us understand what is going on and what you are doing or using so that we can help you to correct it if possible and prevent it from happening again. That is how you solve problems."