Gold Medal Service logoApproved Pro
Approved Pro

Gold Medal Service

4.4(
487
)
Plumbing, Heating and Air Conditioning Service, Water Heater Service,

About us

Plumbing, HVAC, and electrical systems make your house livable. One minor issue with any of these systems can put your home at a standstill. In case you find yourself in this unfortunate situation, know that you can count on Gold Medal Service. For over 24 years, our company has been taking care of the homes of New Jersey residents through our top quality plumbing, HVAC, and electrical services. We are available 24 hours a day, 7 days a week to address even the most mind-boggling issues of your in-home equipment. From repairs, installations, and upgrades, our technicians are known for getting the job done right every time. We also provide upfront pricing with a full description of the service before commencing work to avoid any surprises down the line.

Business highlights

Emergency services offered
49 years of experience

Services we offer

Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Electrical Safety Inspections, Electrical Repair, Whole-Home Generator Installation, Whole-Home Surge Protectors, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Water Treatment System Installation, Boilers, Sump Pumps, Water Filtration, Thermostats

Services we don't offer

N/A

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Our recent projects
  • 8
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    Assorted photos uploaded by Gold Medal Service

Reviews
4.4487 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
75%
4
10%
3
5%
2
3%
1
7%
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Showing 1-25 of 487 reviews
Mark K.
Mar 2024
1.0
Plumbing
If I could, I would give this horrible service provider a 0.0! I scheduled a plumbing appointment on a call, which was confirmed via multiple texts the day prior to the appt. Then had an employee go to the location during the 4 hour window they specified and wait for the plumber. On the day of the appt, 1 hour into the time window someone calls and says, sorry we’re not going to go because we only do residential plumbing. This was a surprise, as it was communicated to them that this was a business when I had set up the appt. So, I decided to speak with a manager. After spending over an hour of being bounced around from one dept to another, asking for a manager, they never connected me to one and their dispatcher had the audacity to say “sorry for your inconvenience, but you’ll just have to find someone else.” WOW! The hoops they make you jump through and the rudeness is not worth the hassle. I would definitely recommend you find a different plumbing pro for your project!
Rafael M.
Nov 2023
1.0
Appliance Repair
They refused to even come to my apt because it's in Paterson. They made the excuse about not servicing my apt because they had to park on the street.
Bill H.
Jul 2023
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$1,300
Extremely happy with the level of expertise, the time taken to explain the issues and working within our budget to get things working.
Gisele B.
Aug 2022
1.0
Heating and Air Conditioning Service
$20,000
They left the work unfinished and never came back. They stood me up for an entire day and then would not reply to my many messages and calls. Spoke to various people. None of them took care of telling me when they would finish the job or why they had stood me up. And I purchased a subscription to this company. GOLD MEDAL HAS HORRIBLE SERVICE . DON'T BUY FROM THEM.
Jim J.
Dec 2020
5.0
Plumbing, Heating and Air Conditioning Service
Yes, I recommend this pro
FINE. Humidifier was not working. Repaired a few days later. System was checked out and everything is working well. HVA is operating at peak efficiency.
Response from Gold Medal Service

"Great! We're happy to have solved the problem. Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."

Eric H.
Nov 2020
1.0
Heating and Air Conditioning Service, Appliance Repair
Let me start by saying I schedule an appointment that started off relatively well but turned out to be a absolute nightmare I was charge $84 for the first service guy who was there for maybe 10 minutes to say that my HVAC system showed no Sign of water damage The very next day I discovered leakage water on the floor called the company back up they sent someone else out this gentleman was so unprofessional spent time on his cell phone discussing his personal business which I decided to videotape and record out of sheer disbelief he said the leakage is because the heating mechanism you need a whole new unit to the tune of $20,000 no surprise upsell I pointed out to him that the top part is leaking he said to me oh I didn’t notice that of course you didn’t because you spent your time on the cell phone all said and done I took pictures he wrote down the model number ventured off to a plumbing supply store called me up and said I found a piece would you like me to come install I said yes but this is both after he told me that it probably take a month to get the part he comes in he spends 15 minutes he cuts the pipe and said that will cost $500 I said the day before I spent $84 for a trip charge can you minus that from this price he said no that’s not how the company works of course it’s still leaking and the problem was not fix I dare call them today because they will charge me an additional $84 for a trip charge and still will not solve my problem this company needs to focus more on the service people that they send out Lorenzo Gonzalez and Igor Gnidash We’re not good service man the first one said he was with the company for 2 years the second one said over 20 years experience 22 years experience and can’t fix one HVAC system and can’t discover We are a league is originating from that alone speaks volumes The photos below is the picture of what was wrong with the HVAC leak it was just a simple seal and they said I needed a whole new system liars and thieves.
Response from Gold Medal Service

"*Update: Mr. [Member Name Removed], the experience you described is certainly not what we expect for our customers. Please let us know if you have any further questions or concerns; we always here for you."

Brianna G.
Jul 2020
1.0
Appliance Repair
This company completely overcharges and has the worst customer service team. It took me almost two days to get in touch with someone who could answer my question. Why did they charge me $3,400 for a $1,200 job? BEWARE OF THIS COMPANY.
Response from Gold Medal Service

"*Update: Ms. [Member Name Removed], we are following up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions."

Joseph N.
Jul 2020
1.0
Heating and Air Conditioning Service, Appliance Repair
Not well. First tried to sell me a new boiler, then a water softener. I only called for a check valve. He cranked up the heat on the hot water tank to 160˚ and blew the relief valve on the furnace. I spoke with other plumbers and all of them said he did it on purpose to blow the valve and they were never allowed to turn it up past 130˚. When he gave me the estimate of $2500. I had realized he was really pushing that water softener on me because he offered the repairs for free if I got the softener. I bought the parts that needed to be replaced including the valve he blew for less than $300. He wasn't betting on that my son is a plumber. I do not recommend, way over priced to the point of gouging.
Response from Gold Medal Service

"*Update: Mr. [Member Name Removed], we are following up with you to ensure your concerns were addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you."

Bill B.
Sep 2019
3.0
Plumbing
$784
The job went well but the pricing was outrageous. A piece of pipe had to be cut out and new put in. The pricing is on a per-job basis so regardless of the time or parts, you pay one price. I thought the work performed and the parts used did not warrant such a high price.
Response from Gold Medal Service

"*Update: Mr. [Member Name Removed], we are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any questions in the future; we are here to help."

Corinne O.
Jul 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$2,400
Great. they were really responsive and professional. It was expensive work but overdue. So far so good.
Response from Gold Medal Service

"Thank you for taking the time to share your positive feedback with us, [Member Name Removed]."

Arik L.
Apr 2019
3.0
Plumbing
Strike one when I sent a detailed email and I get a response to call.Strike two I call and get some random foreign call center. Strike three, the adress does not match the company details. Strike four they don't bother to call me. I'm not chasing after some plumber. THis sounds like a referral business that just collects calls and sends to other plumbers and adds their markup. Inefficient and not cost effective.
Response from Gold Medal Service

"We are sorry you had this experience this is not how we want to run our business. Our customer concerns supervisor Olivia tried to reach out but unfortunately you were unable to speak at that time. We would be happy to resolve your complaint, please call 800-576-4653 and ask for Olivia. Looking forward to hearing from you."

Thomas K.
Oct 2018
5.0
Plumbing, Heating and Air Conditioning Service
Yes, I recommend this pro
$350
Excellent service from first call to completion of job
Response from Gold Medal Service

"[Member Name Removed], thank you for your kind words. We love to hear feedback like this from our customers!"

Minjung K.
Aug 2018
3.0
Plumbing
$1,275
They did a decent job on replacing toilets in 2 bathrooms but too pricey. One of the toilet flush valve has a problem and I called them since it’s under 1-year warranty. They sent a guy but didn’t resolve the problem.
Mary T.
Aug 2018
4.0
Plumbing, Wells and Pumps
Yes, I recommend this pro
$3,600
Pretty well. They had a little trouble with the electrical, associated with this pump. But the pump, while $2500. was much cheaper than repairing the sewer pipe under the house
Response from Gold Medal Service

"Thank you for taking the time to share your feedback with us, [Member Name Removed]. We are so grateful to have you as a loyal customer of ours."

Maura M.
Aug 2018
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
Glen diagnosed why the toilet would not flush. It was a difficult job because of pipes location. He repaired it completely during a heavy rain storm.
Response from Gold Medal Service

"[Member Name Removed], your review has made our day. We are so thrilled to learn of your excellent experience with Glen."

Ken D.
Aug 2018
5.0
Plumbing
Yes, I recommend this pro
$2,500
Work was done efficiently & smoothly. plumbers were on time and cleanly. Work was explained thoroughly in advance.
Response from Gold Medal Service

"Thank you for taking the time to share your positive feedback with us!"

Esther K.
Jul 2018
5.0
Plumbing, Water Filtration and Softening
Yes, I recommend this pro
$4,100
We recently had Mike install whole house water softener and filter system, as well as RO drinking water system in the kitchen. Mike was incredibly patient, responsive, and just overall very helpful over a several-week process of me asking a ton of questions, and then when the day came to do the work he showed up on time, did the job within the time he said he would, and did a great job cleaning up everything when he was done. And he is just a really friendly guy to boot.
Response from Gold Medal Service

"We must agree, Mike, is an amazing technician! Thank you for your business and your vote of confidence!"

Tom B.
Jul 2018
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
$2,500
Great. They came the next morning at my request (it happened over weekend) and removed old water heater and installed new one that day. They were fast and accommodating and a pleasure to work with.
Response from Gold Medal Service

"Thank you kindly for the time you took out of your day to share your appreciation with us!"

John K.
Jun 2018
2.0
Heating and Air Conditioning Service
$850
I was quoted $1,050 for installation of a part that $150 online. I called to complain and they said their price for performing the work was a set fee for $850. Apologized for the wrong quote. I still asked myself why $850 for a part that cost $150 online and took 1 hour to install. Funny thing, this part didn’t fix the issue. Ended up being something else. There was no credit for the work since the manufacturer of the unit told them what was wrong. No accountability by the company. I will never use company again even though workers were nice, professional and wanted to fix the issue. This all happened late in the season and the issue seemed like it was fixed but I guess I’ll really know come late fall when I turn on the heat. Wish me luck.
Brian T.
May 2018
4.0
Plumbing
Mike was great, on time, neat and quick, and very friendly. Once work was started it was determined that the full stack needed to be replaced rather than just partial. Final cost was $1,000 more than was originally quoted and a bathtub issue was minor rather than a bigger issue that was in the original quote. Balance was applied to the stack issue, but in the end it was a lot more money than I had anticipated which was disappointing. Very good work and nice guys, but expensive.
Ken D.
Dec 2017
5.0
Plumbing, Water Heater Service + 2 more
Yes, I recommend this pro
$3,500
Very well. They are pricey, but in return you get punctuality, high quality work, they work efficiently and inform you of time-frames and duration of work, reliability, cleanliness, and responsiveness, which you don't get with so many other plumbers, so you get what you pay for, as they say.
Maddy S.
Dec 2017
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
The work was excellent. He went above and beyond. He explained everything in detail and told me what may need to be done in the future.
Robert C.
Dec 2017
1.0
Plumbing, Heating and Air Conditioning Service
I turned down them.
Ken D.
Nov 2017
5.0
Plumbing
Yes, I recommend this pro
works was excellent, workers were prompt, courteous, and careful and cleanly; more expensive than other plumbers, but timely, prompt and clean, and solid workmanship, so I guess you get what you pay for.
Mickey D.
Oct 2017
1.0
Plumbing
False advertising. I'm having a emergency at my home and I contact you because your website says you service Rockland County. I live in Sloatsburg which is in Rockland County yet you will not come to me. Your website says: BERGEN, PASSAIC, & ROCKLAND COUNTY’S EXPERT PLUMBERS. A few days later, the owner replied to my review on FB saying the customer service rep made a mistake in telling me they did not service the town I live in. I do not believe this to be true. I stated several times that Sloatsburg is in Rockland County and she still refused me service. When I asked her about the information stated on the website, she acknowledged that the site says they service all of Rockland except Sloatsburg and Tuxedo. His attempt to lie to cover up for the terrible customer service made the situation even worse.
Response from Gold Medal Service

"We are very sorry about this mix up. Our customer service rep, for whatever reason, didn't recognize Sloatsburg as a Rockland Co town. This customer is right. The service rep should have just listen to him and scheduled him for service. This has all been explained to the service rep involved so it should not happen again. We love serving all of Rockland County. We don't make mistakes like this frequently and we apologize to Mr [Member Name Removed] for any inconvenience we may have caused him. Mike M Owner"

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Showing 1-25 of 487

Licensing

Bonded
Insured
Licensed*

Trade License Number

34EB01834200

Trade License Locale

NJ

Trade License Authority

New Jersey Division Of Consumer Affairs

Trade License Expiration

03/31/2024

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Gold Medal Service is currently rated 4.4 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Gold Medal Service accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Gold Medal Service offers free project estimates.
Yes, Gold Medal Service offers eco-friendly accreditations.
No, Gold Medal Service does not offer a senior discount.
Yes, Gold Medal Service offers emergency services.
Yes, Gold Medal Service offers warranties.
Gold Medal Service offers the following services: Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Electrical Safety Inspections, Electrical Repair, Whole-Home Generator Installation, Whole-Home Surge Protectors, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Water Treatment System Installation, Boilers, Sump Pumps, Water Filtration, Thermostats
N/A

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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