I purchased a full set of kitchen appliances - refrigerator, microwave, dishwasher, and stove.  They were supposed to deliver the appliances and take away the old ones.  While two of the guys were installing the stove and dishwasher in my kitchen I noticed the third was taking the fridge out of the box in my driveway.  I went out to check it for scratches and to get out of the way of the first two.  After everything was in place one of them gave me some information on the refrigerator operation.   I walked them out and watched them drive off.   When I walked back in I saw they did   not take away the old microwave - it was sitting on my table.  this is where things started to go  down hill.  I called the store because that was the only number I had.  the store told me to call the warehouse because they do scheduling.  When I called the warehouse I was on hold for over 10 minutes.  Every few minutes the phone system would invite me to leave a voicemail instead of waiting on hold.  I pressed 1 for voice mail and it told me the mailbox was full and hung up on me. 
the next day I tried again and after 5 minutes on hold I got through to the warehouse.  That person informed me to call the company that made the delivery - "XPO Last Mile".  I politely insisted that I purchased from Best Buy and should not be dealing with their  vendors.  that did no good.  so I called XPO company and they explained the order was wrong - the sales man put in to deliver 4 items but only put in to remove 3.  I was told to call the store and get a salesperson to fix the order. 
Called the store and explained the problem for the umpteenth time.  A very polite woman told me to call the warehouse because they do the scheduling.  I told her about my ordeal.  She spoke to her supervisor and an appliance salesman called the warehouse for me and set a date for them to come back. 
Also, the guys that did the install did not clean up well. 
I got some good prices on the kitchen appliances but I never want to deal with their install team again!

I called Samsung. They will be sending a Samsung repair person. If that does not work, hopefully replace the $5,000.00 UHD TV.

They were the best price. After installing the washer and dryer they took the time to show us how to use it. Very coutreous and well prepared.

My experience was great.

While they did indeed fix it and it is working fine the cost was excessive; the MINIMUM to look at it was $290.00 and, thankfully, that was all that was necessary to fix it. For a little more I could have bought a new one! I believe if I had looked around I could have found someone to do it cheaper but I was in a hurry and really didn't know where else to go. It is fairly new - bought in December 2009 - and had only been used twice so the problem, in my opinion, could not have been that complicated. What also bothered me were the rates listed to make "home visits" to repair a desktop computer were MUCH LESS than for me to drop mine off to be looked at. While I'm appreciative that they were able to fix it and have it back to me the next day, the overall experience was very negative as I truly felt they take advantage of the consumer in their prices.

THE BEST BUY GEEK SQUAD WAS VERY PROFESSIONAL AND EXTREMELY KNOWLEDGEABLE IN THEIR WORK. THEY CAME OUT TO OUR HOME PROMPTLY AND WERE ABLE TO GET OUR COMPUTER RUNNING QUICKLY. I WOULD RECOMMEND THEM TO OTHERS.