R & G Roofing & Carpentry

Work was done but needed repairs under warranty as well as additional work. They came, gave a price for what was not under warranty, and made an appointment to do the work. They never showed up. Several week passed. We called and they made another appointment. They never came. They do not respond. Do not trust any warranty they give. They just don't care.

They did our roof. Later some of the job that was still under warranty needed to be redone as well as additional work. They came to check it out. Gave an estimate for the work that was not under warranty and promised to do the work that week. They never showed up. Several weeks went by. We called, and again they promised to come. Never showed up. Don't trust them to fulfill any warranty or to show up for any appointments. THEY JUST DON'T CARE.

We were impressed with R&G's reputation and presentation and the pricing was fair based on other estimates we received but then the work started. Almost immediately there were problems. They forgot to do work listed in the contract and had to come back, the amazing clean-up they talked up when they met with us was so poor they had to come back two additional times. The quality of the work was poor: in 5 weeks they've had to come back 6 times to fix problems and shoddy work ranging from improperly pitched gutters to improperly sealed gutters to roofing issues so glaring that they should have been finished before they even left in the first place. Even though they didn't take the time to make sure the work was done correctly they did find the time to stick an advertising sign in our yard. Then there was the business owner who oversaw the work standing in our kitchen arguing with me about the terms of the contract and telling me to read them - so we did and the first line item in the terms contradicted everything he had said. Obviously R&G enjoy a vaunted reputation in our area - in fact when we asked friends for recommendations almost everyone said R&G - and other people's experiences is far different from ours. In fairness, R&G's response to the issues we have been having has been excellent, with Marcos stepping in and making sure problems were corrected and that we felt reassured about the quality of the overall job.

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Marcos and his crew did an outstanding job on our very complex roof (multiple gables and octagonal cupola).  They threw a huge crew at it and were done in three days.  Everything was first rate. They were very careful with our shrubbery and when the cleanup was done they left without a trace.  

They did a great job. They are very punctual and courteous, and also clean up after themselves. I had a very pleasant experience.

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R&G (Marcos) came out to have a look and promised to get back to us with a quote. It is more than a month ago now and even if I called them twice to ask for the quote we have still not received it and finally decided to go for another company. It is a shame because we were really happy with the work R&G had done installing our roof a few years back.

From start to finish, it was a pleasure to deal with this company.  The original call resulted in an appointment   within a day or two.  Mr. Preciado arrived at appointed time.  He explained the installation mistakes made by a  previous contractor that caused the peaked roof to fail prematurely and correctly evaluated the problems with the flat porch roof.  He explained in detail the steps and materials they would use and quoted a price.  He left with signed contract indicating the replacement of the flat roof required much warmer temperatures and that "we will be in touch" a phrase that in the past with other contractors meant don't hold your breath.  As the winter snow and temperatures fell they did stay in touch with periodic phone calls to remind us that we had not been forgotten.  Finally, the weather warmed a bit and a date was set to do the work.  Once again they showed up as scheduled
with a full crew that completed the work in a very professional manner.

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It was great, the workers were very professional and did a great job protecting the house and yard from flying debris. Every man had their job and they worked very efficiently. There was a slight delay in starting the work due to the weather, but that is to be expected. The day after one of the gutters was dripping incorrectly and the contractor came out right away to address the problem. It was a simple fix, but their attention to the job, even after it was completed, is what would have me recommend them to anyone.

It went well. It was done in less than one day. They did a great job.

Their prices were fair and they were very polite and neat. They made sure no debris or work materials were left behind. They were very polite and puntual as well.

We went through Sandy, and there wasn't a leak. They were pretty good. The work was done, they got the permit to do the work, and they did the work quickly, and it was done well. Their clean up was a little poor, but I feel like that's like if you have a pet, if something falls in the grass, you can't see it. My neighbors were shocked, they finished it in 2 days. Their price was competitive. They had given me a list of references around my neighborhood. I got one cheaper bid than theirs.

Amazing. Everything was done in one day and once they were done (they were quiet, no music blasting, polite and lovely people), other than a new roof, there was no evidence that they were ever there. So great!

They were non responsive. When I finally tracked them down, they informed me that despite what is printed on their website, they do not service my area.

I called to schedule an appointment. The appointment was set for May 1st between 10-11 am.
I waited and waited, but no one ever showed up.
When I called back and left a message to see what happened, my phone call was returned that afternoon. I never received an explanation or apology as to why no one showed up, but I was told they would come the next day.
The next day came and no one showed up that day either. I didn't even receive a call back, so I decided I would rather not pursue this business any further.

We have had several experiences with them and we've been very happy with their work. The price we paid included the new roof and repairs to the plywood base because we had holes in he roof. We've had them do work for us before too. They were very responsive. The storm was on a Sunday or Monday, and they came out two days later to give us an estimate. They were very clean. They replaced our roof and only got around to billing us a week later. Granted we worked with them before, but we found them to have very competitively pricing and we've always been happy with the work. We've never had any issues with them.

Service was wonderful, they cleaned up everything. They walked up and down the driveway to find loose nails. Very efficient, never seen anything like it.

Overall a good experience, and I would recommend them. The new roof was the correct shingle, and looks very nice. They cleaned the gutters and installed gutter guards that I had already purchased at no extra charge. Things that could use improving: 1) More than 24 hours notice that they are showing up would be nice (I realize roofing depends on a lot of variables - weather being one of them) 2) Incorrect nails used in some places (6d Standard instead of roofing nails) - probably one or two dozen total. Not crucial, but it proved to me that the workmen probably didn't take all that much pride in their work. The foreman/owner offered to cut off the protruding ones that make it a hazard to stand up in the attic; I declined. Were it not for the wrong nails used, I would have easily given this company an "A".