R & G Roofing & Carpentry

Work was done but needed repairs under warranty as well as additional work. They came, gave a price for what was not under warranty, and made an appointment to do the work. They never showed up. Several week passed. We called and they made another appointment. They never came. They do not respond. Do not trust any warranty they give. They just don't care.

They did our roof. Later some of the job that was still under warranty needed to be redone as well as additional work. They came to check it out. Gave an estimate for the work that was not under warranty and promised to do the work that week. They never showed up. Several weeks went by. We called, and again they promised to come. Never showed up. Don't trust them to fulfill any warranty or to show up for any appointments. THEY JUST DON'T CARE.

We were impressed with R&G's reputation and presentation and the pricing was fair based on other estimates we received but then the work started. Almost immediately there were problems. They forgot to do work listed in the contract and had to come back, the amazing clean-up they talked up when they met with us was so poor they had to come back two additional times. The quality of the work was poor: in 5 weeks they've had to come back 6 times to fix problems and shoddy work ranging from improperly pitched gutters to improperly sealed gutters to roofing issues so glaring that they should have been finished before they even left in the first place. Even though they didn't take the time to make sure the work was done correctly they did find the time to stick an advertising sign in our yard. Then there was the business owner who oversaw the work standing in our kitchen arguing with me about the terms of the contract and telling me to read them - so we did and the first line item in the terms contradicted everything he had said. Obviously R&G enjoy a vaunted reputation in our area - in fact when we asked friends for recommendations almost everyone said R&G - and other people's experiences is far different from ours. In fairness, R&G's response to the issues we have been having has been excellent, with Marcos stepping in and making sure problems were corrected and that we felt reassured about the quality of the overall job.

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Marcos and his crew did an outstanding job on our very complex roof (multiple gables and octagonal cupola).  They threw a huge crew at it and were done in three days.  Everything was first rate. They were very careful with our shrubbery and when the cleanup was done they left without a trace.  

They did a great job. They are very punctual and courteous, and also clean up after themselves. I had a very pleasant experience.

From start to finish, it was a pleasure to deal with this company.  The original call resulted in an appointment   within a day or two.  Mr. Preciado arrived at appointed time.  He explained the installation mistakes made by a  previous contractor that caused the peaked roof to fail prematurely and correctly evaluated the problems with the flat porch roof.  He explained in detail the steps and materials they would use and quoted a price.  He left with signed contract indicating the replacement of the flat roof required much warmer temperatures and that "we will be in touch" a phrase that in the past with other contractors meant don't hold your breath.  As the winter snow and temperatures fell they did stay in touch with periodic phone calls to remind us that we had not been forgotten.  Finally, the weather warmed a bit and a date was set to do the work.  Once again they showed up as scheduled
with a full crew that completed the work in a very professional manner.

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It was great, the workers were very professional and did a great job protecting the house and yard from flying debris. Every man had their job and they worked very efficiently. There was a slight delay in starting the work due to the weather, but that is to be expected. The day after one of the gutters was dripping incorrectly and the contractor came out right away to address the problem. It was a simple fix, but their attention to the job, even after it was completed, is what would have me recommend them to anyone.

It went well. It was done in less than one day. They did a great job.

Their prices were fair and they were very polite and neat. They made sure no debris or work materials were left behind. They were very polite and puntual as well.

We went through Sandy, and there wasn't a leak. They were pretty good. The work was done, they got the permit to do the work, and they did the work quickly, and it was done well. Their clean up was a little poor, but I feel like that's like if you have a pet, if something falls in the grass, you can't see it. My neighbors were shocked, they finished it in 2 days. Their price was competitive. They had given me a list of references around my neighborhood. I got one cheaper bid than theirs.

Amazing. Everything was done in one day and once they were done (they were quiet, no music blasting, polite and lovely people), other than a new roof, there was no evidence that they were ever there. So great!

We have had several experiences with them and we've been very happy with their work. The price we paid included the new roof and repairs to the plywood base because we had holes in he roof. We've had them do work for us before too. They were very responsive. The storm was on a Sunday or Monday, and they came out two days later to give us an estimate. They were very clean. They replaced our roof and only got around to billing us a week later. Granted we worked with them before, but we found them to have very competitively pricing and we've always been happy with the work. We've never had any issues with them.

Service was wonderful, they cleaned up everything. They walked up and down the driveway to find loose nails. Very efficient, never seen anything like it.

Overall a good experience, and I would recommend them. The new roof was the correct shingle, and looks very nice. They cleaned the gutters and installed gutter guards that I had already purchased at no extra charge. Things that could use improving: 1) More than 24 hours notice that they are showing up would be nice (I realize roofing depends on a lot of variables - weather being one of them) 2) Incorrect nails used in some places (6d Standard instead of roofing nails) - probably one or two dozen total. Not crucial, but it proved to me that the workmen probably didn't take all that much pride in their work. The foreman/owner offered to cut off the protruding ones that make it a hazard to stand up in the attic; I declined. Were it not for the wrong nails used, I would have easily given this company an "A".

They were great. They were very professional and they did the work very fast. They did not make any freaks and I am satisfied with the work they did on my house.

Perfect! Cleaned up very nicely and it looks great. Even my neighbor commented on how thorough and well-coordinated they were.

A portion of our roof was damaged during Superstorm Sandy. Rand G did a good job replacing the roof and also replaced the gutter screens. They got to us a little quicker than expected, took care of the permits, completed the whole job (including removing a cedar shingle roof) in the time specified, were relatively clean and careful, and did a good job as far as I can tell. I would use them again for a straight roofing job.
However, there were some problems that prevent me from giving them an A rating. First, the negotiations with the insurance company took a long time, and in the end I had to pay them the difference between the insurance company estimate and theirs, even though the insurance company used an aerial photo and probably got it right. So in regard to price, I think they could have done better but I gave them the benefit of the doubt.
Second, and for me more important, they were not knowledgeable about insulation and energy issues that are crucial in a roof job today. They told me that after they finished the new roof I would need to have my attic rafter insulation removed because it did not allow for a proper vapor barrier; then it would be necessary to install a rafter vent or baffle and new rafter insulation, which could be done by their affiliated company. I got an estimate from their affiliated company for the insulation job: $3800 to remove the old insulation and install the new rafter insulation with a proper rafter baffle. They also suggested that I get a roof ventilator installed on the roof, which could be used (once I got an electrician to install the electrical hook-up) to keep the attic from getting too hot in the summer, with huge savings in central ac costs. They offered to install the roof ventilator in the roof (but not the electrical hook-up, which can be expensive, and would have to be done by a licensed electrician) at no charge for labor, only the cost of the fan itself, which they did - so it isn't as if they were ripping me off on this aspect of the job.
Unfortunately, everything they told me about insulation and energy turned out to be wrong. Regarding the roof ventilator, I happened to notice in the instructions that it said it should not be used with ridge venting, and since ridge venting had been installed as part of the roof job, I phoned the company that manufactured both the shingles and the roof ventilator (GAF) and was told that the roof ventilator would just draw air through the open ridge vents at the top of the roof and should not be used in conjunction with ridge vents. Rand G was incredulous about this. We finally phoned the GAF representative together and he confirmed what I said. Now the roof ventilator cost about $150 in a $19,500 job, and I had already paid them $1000 more than the insurance company estimate. They should have just let that go as a mistake on their part. Instead, they were a bit huffy about it, and I had to insist on not paying for the ventilator. This was a little unpleasant, but at least I caught the error before investing hundreds more in the electrical hook-up for it, and there was no harm done except that I now have an attic ventilator in my roof that will never be used. But if I had relied on their expertise without checking , it would have ended up much worse.
The insulation job was a more serious and potentially even more expensive mistake on their part. Fortunately, instead of paying Rand G $3800 to do the job they insisted needed to be done, I contacted another A-rated Angie's List company, which does roofing but also specializes in insulation. They said (and proved it to me) that the existing insulation does not have to be removed because it already has a sufficient vapor barrier between the insulation and the roofing. They ended up leaving the existing rafter insulation and blowing cellulose insulation into the attic floor and putting insulation bats into crawl spaces and other areas in the attic and the basement that were completely uninsulated. The job cost about half as much as Rand G's estimate. And while Rand G was not going to improve the insulation at all, because they were just going to replace old R-19 bats with new R-19 bats in the rafters, the job we had done put R-49 into the floor in addition to the existing R-19 rafter bats in the attic and new ones in the crawl spaces: a lot more insulation for a lot less money.
In sum, Rand G does good roofing work, but be careful as to what they say about insulation and energy issues.

We were very happy with them. They were very good, very courteous, conscientious with the landscaping, and just did a very good job.

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