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East Coast Energy Products Inc
Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Our company has been in business for 30 years serving the entire East Coast. We specialize in custom fireplace installations, both gas and wood. We also sell gas and wood stoves as well as several alternative heating technologies. We specialize in infra-red heating systems for semi-enclosed or outdoor areas. Gas,and charcoal barbeques as well as smokers, cookers, big green eggs, and hundreds of outdoor cooking technologies. We sell and install complete outdoor kitchens and custom made enclosures as well. We no longer provide serving for fireplaces and grills at this time. We have been featured on "This Old House" and several other TV shows including "Mancave". Additional emails - [email protected] or [email protected] Additional phone - (732) 870-8809.
Business highlights
36 years of experience
Services we offer
Custom Fireplaces, Design & Installation. Gas Log Sales & Installations. Wood & Gas Stoves. Alternative Heating Technologies & Infra-Red Heating Specialists. Outdoor Cooking & Heating Specialists. Gas Barbecue Grill Sales & Installations. Outdoor Kitchens. Gas Barbecue Grill Repair. We offer fireplace and grill services in Monmouth and Northern Ocean Counties.
Accepted Payment Methods
- CreditCard
Reviews
4.823 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 9% | ||
| 0% | ||
| 4% | ||
| 0% |
Showing 1-23 of 23 reviews
Barbara T.
Feb 2020
The service call itself was a bit high but I got an appointment right away and the technician was excellent. He definitely knew what he was doing. Very professional and courteous. Diagnosed, repaired and cleaned my entire unit within a half hour. I would recommend this company.
Kristen K.
Jan 2020
My husband & I purchased a gas fireplace amidst our house reconstruction. Being unsure of exactly what we wanted, they walked us through the different types & designs. So many beautiful choices with reasonable price points! Incredibly impressed with the knowledgeable & friendly staff! Thank you East Coast Energy Products!
Lorraine T.
Jan 2020
I was very pleased with the service and the prices are reasonable. They came on time, did not make any mess, and the place looks great.
Nancy B.
Feb 2017
The installation was well done, technicians were great, everything seemed fine. Unfortunately, the logs created a smell (like gas, but not gas) while the fire was burning. We had the gas company come and check for leaks and they found nothing. Then I called East Coast in April and they said we should burn the logs on high with the vent open for a few weeks to burn off any residue. That didn't work, so we called again and they came in June and checked the position of the logs and tried it again. Since it was now so warm, we agreed with the technicians that we should wait for the cool weather to try them again. So, in the fall of 2016, we tried them again and the smell was even worse than before. When I called this time, I was told that the smell is almost always caused by something in the room with a fragrance, e.g. candles. So, I removed the few candles we had in the room and tried again. Same awful results. So I called again. This time I was offered a credit so I could get a set of vented logs. Unfortunately, I got rid of vented logs because I wanted to get some heat from the fireplace, so that was not an option. I then decided that I wanted the logs removed and sent back to the manufacturer for testing. They finally came to remove the logs in the middle of December. I call almost every week and am told that the manufacturer has not had time to test them yet. So, it has been more than a year and I still have no functioning logs. I guess you could say I am not happy.
Response from East Coast Energy Products Inc
"We are disappointed to hear of your dissatisfaction with the service you received. After three in home visits, our senior service technicians were unable to find any mechanical issue with your equipment and deemed it an environmental issue causing the odors you were referring to. At that time we offered, as a goodwill gesture outside of our standard six month customer service guarantee, to remove your logs and exchange them for another piece of equipment (vented gas logs). After discussion and upon your request, we returned your logs for manufacturer testing where it was concluded the logs were without defect and in good working order. We pride ourselves on our experience and customer service. We would like to offer you a full refund for the equipment purchased. We hope this meets to your satisfaction and we would be more than happy to discuss alternative heating options."
Rosemary S.
Dec 2016
Great, would call them again
Joan P.
Dec 2016
I am very happy
Burton F.
Aug 2016
Excellent. They showed up within the promised timeframe, and accomplished everything I needed them to do quickly and efficiently. The technicians were knowledgeable, friendly, courteous, and answered all my questions.
Response from East Coast Energy Products Inc
"We are glad to hear that our team completed your project to your satisfaction. We strive to meet the needs of our customers and appreciate the time you took out of your day to review our company. We look forward to assisting you in the future."
Carole B.
Apr 2016
We could not be happier with East Coast Energy Products Inc.
They were professional, punctual and very neat.
We needed a tweak on a strip of molding and they were here the very next day.
So happy with our new fireplace and mantle and now if we lose power in a storm, we have a heat source!
I would highly recommend East Coast Energy, everyone there was a delight to work with.
Carole and Jerry Brown, Tinton Falls, NJ
They were professional, punctual and very neat.
We needed a tweak on a strip of molding and they were here the very next day.
So happy with our new fireplace and mantle and now if we lose power in a storm, we have a heat source!
I would highly recommend East Coast Energy, everyone there was a delight to work with.
Carole and Jerry Brown, Tinton Falls, NJ
Response from East Coast Energy Products Inc
"We appreciate your comments about our company. We are always pleased to hear that a customer was satisfied with the products and services we provided. We do our best to make the customer happy! We look forward to assisting you in the future with your fireplace and barbeque needs. Thank you for taking the time out of your day to post your comments!"
John S.
Mar 2016
Arrived on time and began servicing fireplace. Very clean. Came in with a blanket to spread out on the floor so there wouldn't be a mess. The tech was very knowledgeable and polite. I would recommend this company to anyone else. I will continue to use them in the future.
Response from East Coast Energy Products Inc
"We appreciate your comments about our company. We are always happy to hear that a customer was satisfied with the services we provided. We treat our customer's home like its our own! We look forward to assisting you in the future with your fireplace and barbeque needs. Thank you for taking the time out of your day to post your comments!"
Nancy B.
Mar 2016
We had to get our plumber to re-route our gas line, but they installed the unit itself. They were prompt, friendly, clean and successful. We are very happy with our new fireplace, especially on cold nights!
Response from East Coast Energy Products Inc
"Thank you for taking the time to let us know you were satisfied with the service you received from start to finish with the installation of your new fireplace. It is our goal to ensure that our customers are knowledgeable on the options available to them and procedures necessary to complete the job. We appreciate your business and look forward to assisting you in the future."
Leonard G.
Nov 2015
Steve provided professional service and taught me about my gas fireplace.
Response from East Coast Energy Products Inc
"Thank you for commenting on the service we provided for your fireplace. We are happy to hear you were satisfied and look forward to assisting you in the future."
Diane M.
Sep 2015
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Response from East Coast Energy Products Inc
"Thank you for taking the time to rate our performance. We are pleased to hear you were satisfied with the service to your grill. We look forward to assisting you in the future. East Coast Energy Products"
Kevin G.
Aug 2015
Great experience working with the guys in LongBranch. The experience in the showroom was very good. The estimation process was professional. The installation went very well. Attention to detail, neat, timely, quick, friendly. High degree of craftsmanship.
The size/output of the unit was perfect for the room--nice and warm on cold nights, but not overwhelming blast of heat.
They marble/oak surround looks great.
I've had them back for annual maintenance.
Very satisfied and recommend them with confidence.
The size/output of the unit was perfect for the room--nice and warm on cold nights, but not overwhelming blast of heat.
They marble/oak surround looks great.
I've had them back for annual maintenance.
Very satisfied and recommend them with confidence.
Response from East Coast Energy Products Inc
"We appreciate your comments about our company. We are always happy to hear that a customer was satisfied with the services we provided from start to finish. We look forward to assisting you in the future with your fireplace and barbeque needs. Thank you for taking the time out of your day to post your comments!"
Erin S.
Aug 2015
It went really well. From the beginning of the project at the showroom to the installation, they provided good communication and kept us up to date with delivery, provided a 3rd-party inspector to check out our chimney, and when they would be coming out to install the unit. At the showroom, they spent a lot of time with us to pick out the right unit for our space, and were patient with all of our questions. The insert provides the heat that we expected, and is a wonderful addition to our living room space. We use it almost daily from November through March, and to date, we've never had an issue. East Coast Energy recommends an annual cleaning as well, and we do as well - their service is very thorough, and while we've never had a problem, it's good piece of mind when working with gas in your living space.
Response from East Coast Energy Products Inc
"Thank you for taking the time to review our company. We are happy to hear you were satisfied with our services from start to finish. We like to keep an open communication with our customers to update them on the progress of their project. We look forward to providing your annual service on your fireplace. Call soon for an appointment! Once again, we appreciate your time in reviewing our company. East Coast Energy Products"
Brian S.
Jun 2015
I have used them again.
Response from East Coast Energy Products Inc
"We appreciate your review and are happy to hear you were satisfied with the service provided. We also provide service for barbeques grills as well as fireplaces. So keep us in mind for your grill needs! Once again, thanks for reviewing our company it is greatly appreciated. East Coast Energy Products"
Steve G.
May 2015
We wanted realistic looking fire logs with a remote control. We got it. They have a wide selection of styles in their showroom. Very professional.
Response from East Coast Energy Products Inc
"We are pleased that you are satisfied with the services we provided. We display a large selection of items in our showroom to allow customers a first-hand look at the products we sell. We appreciate your comments and look forward to assisting you in the future. East Coast Energy Products"
Kevin K.
Feb 2015
Trouble shoot a fireplace repair. Very helpful with options of repair.
Response from East Coast Energy Products Inc
"[Member name removed], We would like to thank you for taking the time to review our services. We are happy to hear you were satisfied with the work performed by our technician. We look forward to assisting you with all your fireplace and barbeque needs. East Coast Energy Products"
Maryann M.
Apr 2014
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Judy L.
Jan 2014
10/13 I stopped in the store and received quotes for two different fireplace inserts.
10/17 I stopped back in the store and told them my choice and was told that someone would call me within 48 hours.
10/21 No one called me back so I called the store and was told that someone would call me to set up an appointment to check out my current fireplace and do the required measuring.
10/23 I called the store again. I spoke to the person who sets up appointments and was told that I am not on their list. She printed out my quote and set up an appointment for 10/28.
10/28 Someone came to my house and checked everything out. He was extremely knowledgeable and answered every question that I had. I gave him the permit papers for them to fill out.
12/3 Their plumbers arrived at the scheduled time to run the gas line and do some initial set up work. They covered all of the area from the door to the fireplace with drop cloths before beginning the job. They were very courteous and cleaned up when finished.
12/6 The newly installed gas line failed inspection because it was not grounded correctly and the gauge was bad. The gauge had to be replaced and retested. The plumber came back and made the changes.
12/9 The gauge and grounding passed inspection. However the insulation was inadequate (as per the specifications in the instructions) so it failed again. They came back and added more insulation.
12/10 Insulation was re-inspected and it passed. The insert was installed and hooked up.
The gas fireplace works and looks great.
10/17 I stopped back in the store and told them my choice and was told that someone would call me within 48 hours.
10/21 No one called me back so I called the store and was told that someone would call me to set up an appointment to check out my current fireplace and do the required measuring.
10/23 I called the store again. I spoke to the person who sets up appointments and was told that I am not on their list. She printed out my quote and set up an appointment for 10/28.
10/28 Someone came to my house and checked everything out. He was extremely knowledgeable and answered every question that I had. I gave him the permit papers for them to fill out.
12/3 Their plumbers arrived at the scheduled time to run the gas line and do some initial set up work. They covered all of the area from the door to the fireplace with drop cloths before beginning the job. They were very courteous and cleaned up when finished.
12/6 The newly installed gas line failed inspection because it was not grounded correctly and the gauge was bad. The gauge had to be replaced and retested. The plumber came back and made the changes.
12/9 The gauge and grounding passed inspection. However the insulation was inadequate (as per the specifications in the instructions) so it failed again. They came back and added more insulation.
12/10 Insulation was re-inspected and it passed. The insert was installed and hooked up.
The gas fireplace works and looks great.
Timothy T.
Nov 2013
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Response from East Coast Energy Products Inc
"Thank you for taking the time to rate our company. It is greatly appreciated and we look forward to assisting you in the future. East Coast Energy Products"
Elizabeth D.
Dec 2012
Overall, removal of old doors and installation of new, polished copper doors/antique copper frame custom-fitted doors and gate mesh went very well. Between the time we submitted the sales order at the East Coast Energy store, and the time it was scheduled for installation, Hurrican Sandy hit the Jersey Shore. Normally we would have expected the installation within 6 weeks of ordering, but the extra couple of weeks of delay were understandable. Gary did a great job matching, blending in with the existing mortar. He left the premises very clean, and reviewed instructions for safe fireplace use. The quality of the new Portland Willamette Ovation II doors is outstanding; they look much better than any doors we had seen elsewhere.
Elizabeth D.
Oct 2011
East Coast Energy Products installer, Matt, was professional and his service truck had all the parts and equipment required for the job to replace an old gas log set installed by the home's previous owners.. Upon inspection, it was revealed that the gas line currently supplying the old log set was not to Code and improperly sized and connected. Matt was able to install all the proper fittings with the supplies on his truck. He explained everything very well, and had everything fixed in four hours. He reviewed the manufacturer's warranty, instructions, and service requirements. He also had created a customized instruction sheet with easy-to-follow steps on using the log set. Very good installation and repair service experience.
Joyce W.
Feb 2011
I was very impressed with the showroom. I have been to other fireplace locations before and they are often dusty and dirty. This was beautifully kept with nice displays. They were very cooperative people. Everything was clean and very nicely presented. I got good response with people calling me to make arrangements. They are very courteous. The young man that worked with me through the process was very, very nice and knowledgeable. He was very helpful and answered all my questions. He was very good and I enjoyed working with him. They are efficient and professional. I can't talk about their price because I did not compare. I try to use local companies and used East Coast because they are local and because of my friend's recommendation. I originally went to them in November and they were here the 3rd week in December to install the basics and then we had to wait on the permit. The bureau did not call to say the permit was ready. A girl from the East Coast office, Leah, called and found out it was ready. It was nice she stayed on top of it. They were very considerate, on time and professional. They did a good job and I was very happy with them. I was happy with the price. I have beautiful logs and they work nicely. It looks nice and I am overall happy with the job.
Licensing
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FAQ
East Coast Energy Products Inc is currently rated 4.8 overall out of 5.
East Coast Energy Products Inc accepts the following forms of payment: CreditCard
No, East Coast Energy Products Inc does not offer free project estimates.
No, East Coast Energy Products Inc does not offer eco-friendly accreditations.
No, East Coast Energy Products Inc does not offer a senior discount.
No, East Coast Energy Products Inc does not offer emergency services.
No, East Coast Energy Products Inc does not offer warranties.