Clean And Green Cleaning Services

I haven't used them for about three or four years but they were fine. There were times their cleaning was great and there were times it was kind of average. I decided to drop it and do it on my own. I don't have any complaints- the company was pretty good. I had them come every other week. That was a good price.

They're terrific. They are coming back. They do an excellent job. There are one or two people that I've come accustomed too and that I trust. If someone is sick, the owner comes out and does the work.

Everything is usually very seamless with the Clean and Green girls. They are professional, punctual and flexible. I've been using them for a few years now and they get the job done. What I've experienced is that the quality of the job done varies by staff, however once you identify who you're happy with, the company will do what they can so that you can have the same person return during each visit. Over the past four years or so I've had experience with several of their staff, and ultimately there are 2 or 3 that do an impeccable job. Of course these 2-3 people are always in high demand, but I've been fortunate to have one of them in my regular cleaning cycle.
During every visit there are 2 girls that come out to clean - the one that always does an impeccable job and another one that does a decent/so-so job. So after a typical cleaning visit, there's usually one part of my home where I'm really satisfied with the quality of the service and then another part of the home where I'm just content. My wife and I try to be fair, because we realize that we're probably pickier than average when it comes to these things.
Another thing worth mentioning is that in our home we do not wear shoes. This hasn't been an issue for the 2 girls that we have during our regular cleaning cycle. However, we have encountered 1 or 2 others that were either reluctant or didn't want to take their shoes off when we asked them to. The good thing is that you can report feedback like this to the cleaning coordinator Traci, and she'll make sure the issue doesn't come up again.
Overall, Clean and Green Services is a well run small business. The prices are fair, and our experience has been generally positive over the years.

The people that clean my house have always been polite, punctual and precise. They are detail oriented and very particular about the quality of their work. They have come to know my home and my family and work well with us. The owners of the company occasionally show up unannounced to see how their employees are cleaning and they evaluate. If they find something they would like done differently they have it corrected then and there. The company has a file they keep that has details about my home so that everyone knows the particulars of what to do in my home. I trust this company so much that i allow them to come in and clean when i am not home.

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They were professional from the 1st phone call to the knock on the door.  The owners who came to give the estimate to the girls who came to my door were pleasant and professional.  I was thrilled with their cleaning services.  They were respectful and I can't say enough about this company!!!  I am referring them to all my family and friends!!

Everything was clean - dusting was lacking, no vacuuming under things

They were very professional.  I trusted Clean and Green to be alone in my home.  House was cleaned with either their green products or the products that I left out.

They do a great job on my floors and are very thorough in every room of the house. It's so nice to come home to that super "fresh" clean feeling when I walk in the door.

It was and continues to be great, we are very happy with the services performed. They are very thorough, professional and prompt.
The girls are also very pleasant

Good.

This is the third time I've received this cleaning service and all three times the crew has been extremely professional, timely, very thorough and a true pleasure to have in my home.  Delighted!

They arrive at approximately 9:00AM.  One of the gals cleans the second floor and the other the first floor.  They are very nice women.  I have asked for one of the workers to be here every visit.  I have had people clean my home most of my life; and other than using a service a few times, I have had one person work for me at a time.  I prefer that which is why I have asked for one of the gals from Clean and Green to consistently be here.  She was out sick two weeks ago, so I skipped the cleaning that week.

I'm taking a leap of faith that things will work out for me with Clean & Green.  The owners are very nice, responsive, courteous and professional.  My initial inspection appointment just so happened to be during Hurricane Sandy but Jeanine followed up quickly and we set up another appointment.

Jeanine toured my 2BR apartment, answered my questions and quoted me a fair, reasonable price.  She explained how everything would work and encouraged me to take my time to make up my mind before committing to their service. And she never missed a beat when I asked her to produce current copies of C&G's bond and insurance.

I was quoted a price of $100 for the initial cleaning and $75 each month thereafter for monthly service. I felt this was fair so I decided to move forward.

Unfortunately, the job that was done wasn't completely up to snuff.  The bathroom wasn't cleaned as well as it should have been and dusting was hit or miss.  I wasn't expecting perfection but I was definitely expecting the cleaning basics--dusting and a clean bathroom--especially for what was supposed to be an extra-thorough initial cleaning (for which I was rightfully charged more than the standard monthly charge.)

I voiced my concerns to Jeanine and she was quick apologize and offer up a re-do.  The re-do was done about a week later by the same crew but it--again--wasn't up to snuff.  Once again, my bedroom furniture (especially the lamps) was actually left dustier than before the they'd been cleaned!  I can only guess that they used some sort of damp, dusty rag that ended up leaving more dust and lint behind than it removed.

I took some pictures and sent them to C&G and said that I'd leave it up to them as to whether or not the job that was done was up to their standards.  Two days later I got a call and an apology and an offer to have a different crew commence from this point forward should I still wish to utilize their services.

I'm going to hang in there and hope for the best.  I don't know why there seems to be such a problem with something as basic as dusting but C&G is very well reviewed here on Angie?s List and I'm hoping that once we get past the initial bumps in the road things will turn out okay.

I can?t say this strongly enough:  I don't want to give the impression that my apartment was left filthy or that they did a horrible job.  It wasn?t and they didn?t.   Overall they did a fairly good job both times.  The thing that gets me is that the things that were lacking were such basic things in terms of cleaning.  That's what has me scratching my head, especially since my crew was supposedly one of their most often requested.

I'm going to keep the faith and give C&G one more chance to make things right.  Hey, we all drop the ball at one time or another; it's
how it's handled afterwards that's the true measure of service.  So far C&G has been making the effort to keep me as a customer and I respect the fact that they didn't tell me and my dinky 2BR apartment to go pound sand!  I don't know if Angie's List will allow me to follow up or amend my review.  If so then I'll try to do so.

UPDATE (1-7-13)...
I guess what they say about the third time being the charm is true.  Came home today to a very clean apartment, certainly worth the $75 monthly fee.  Kudos to the owners and the new crew, my thanks to all of you and I look forward to doing business together!

UPDATE (11-27-13)...
After many months of acceptable service I came home a couple of weeks ago to find what appeared to have been a rushed, hurried job.  The bathtub looked as if it had been quickly wiped and left with enough soap scum to come off when wiped with a finger and the bathroom sink still contained traces of my morning shave.  And, as had been the case before, the bedroom dusting was spotty at best.

I emailed C&G to inform them of my findings--not to ask for a discount, a refund, a do-over or a different crew--only to inform them of my displeasure about having come home after a long day to a poorly cleaned bathroom and bedroom so that they could take measures to ensure that it didn't happen again.  Call me crazy but I don't think one should have to scrub their bathtub before taking a shower only hours after it was supposed to have been professionally cleaned.

True to form I quickly received a reply: in this case an apology, an (unsolicited) offer of a refund, an expression of frustration with what was described as one of their "top crews" and was informed that they were electing to part ways!  So rather than choosing to manage and correct the situation I was instead dropped as a customer, no doubt dismissed as a crank who was no longer worth their time, effort or attention.  I guess it was beyond rational thought that even one of their top crews might occasionally rush a job.  Perhaps if I'd sent them pictures to back up my claim--as I'd done when they first started cleaning for me--they might have reacted differently but after a year of service I didn't think it was necessary.  I thought wrong.

I thanked them for their refund offer and politely told them to keep it.  I wasn't angling for any sort of free service since the rest of the apartment appeared to have been adequately cleaned, certainly enough to warrant at least some of their fee and since I wasn't interested in nickle-and-diming them for any sort of partial refund I didn't ask for one.  I felt this was reasonable and fair and expressed my disappointment at their having given up rather than managing the situation.

I don't regret having given C&G multiple chances to earn my business since no one--and no company--is perfect.  I only regret that after a year of loyal patronage, several positive online reviews and having suggested their service to several people I now find myself searching again for a cleaning service while trying to prepare for the holidays, all for having had the audacity to complain about inconsistent service.  I wish C&G the best but sadly can no longer recommend them.

I have some issues with this service.  I’m not sure if it’s that I’m particular, but I don’t feel that they clean the entire house.  If an area looks slightly clean, they won’t clean it.  Also, the products don’t seem to clean very well.  They were originally using “green” products.  I asked them to switch to my products and it still doesn’t clean very well.  They just sort of wipe and go, as opposed to actually cleaning my home.  I tried to rectify the situation, but the person I spoke with wasn’t very helpful.  They do, however, have very competitive prices.

Very Friendly over the phone, but was disappointed to hear that they do not service my area even though it is listed on Angie's List as doing so.  They did return my call the same day to let me know and seemed very nice.

Overall, the cleaning was good.  At first glance it looked very well cleaned but after we started to move things in, I noticed the inside cabinets were not cleaned very well. There were still dirt and dust.  I had to re-wipe most of my cabinets again.  There were other little things but this was my first time hiring a cleaning service and wasn't sure what to expect.  I'm a little more meticulous about cleaning when I do it myself. In the end, I was somewhat satisfied since majority of the house was cleaned and save me time for doing it myself.

The cleaners arrive on time, are friendly, and thor ough

They did a great job, they really kind of did a special cleaning for me. They got back to me right away, and helpful. I had just one little concern because I'm picky and they fixed it. They all spoke english which was great.

I just received my first of many house cleanings from Clean and Green.  The cleaners arrived with all their tools and supplies and got right to work.  They had been told of my couple "must dos" and were very professional.  I have had a cleaning service for many years and did not realize what the last company had been missing unitl it was done right by Clean and Green.  I am thrilled and plan to keep them around for a long time!!!

I telephoned Clean and Green house cleaners based on their reviews and ratings on Angie's List.  Janine called back in a few days (I believe I called on a Friday and received a call back after the week end).  I scheduled an appointment for an estimate.  Traci came to my home and we discussed cleaning needs.  She was very professional and gave the impression that the business is run in a very efficient manner.  The estimate she gave me was acceptable and I scheduled an appointment.  Two very professional, very pleasant, women came to my home and did a very good job of cleaning.  I will definitely call for another appointment and hope to set up a bi-weekly schedule.  I was advised that I most likely would not get the same crew each time I had a scheduled appointment, however I was also advised that all the personnel are "friends and family" and all do a very good job.

DID NOT RESPOND TO MY CALL.

The girls are reliable and they are usually on time.

They answered my call promptly. They came out for an estimate within the week. They were able to work around my schedule and come within a week. My home looks really nice after they have been there.  No drama at all.