Accurately Controlled Environments Inc.
About us
ACE Heating and Air Conditioning has Been in Business for over 20 years, we have focussed on Customer Service and provide 24 Hour Emergency Service. We offer yearly service agreement plans starting at $120.00 per year, You can also call us for Free No Obligation Estimates on Installations.
Business highlights
Services we offer
24 Hour Emergency Service, Air Conditioning, Air Quality Equipment, Custom Sheet Metal Shop, Heating, Humidifiers, Installation, Maintenance, Media Air Cleaners, Sales, Service, UV Lights, We service all brands of Equipment Free Estimates on Installation of New Equipment
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 11% | ||
| 22% | ||
| 0% | ||
| 0% |
Serviced heater on an emergency basis. Provided good communication on when they could arrive. Had parts and completed repair on site. Charges for both the heater parts(switches) and the hourly rate of $165.00 plus a $50.00 emergency travel charge were out of line after I researched the job. We had no choice due to the circumstances. Requested a review of the charges in writing and never received any response.
"I am sorry that you were not satisfied with the cost of the repair. We make sure we are always upfront with the costs to the customers when it comes to emergency, after hours fees and rates. The cost of doing business, when providing 24hr response, as well as insurance costs involved in providing that service despite weather, or time of service, forces us to charge a time and a half rate for after hours. The after-hours charge of $50 is so that we can compensate my service tech for his driving time that takes him away from his family during the weekends. I'm sorry you were not satisfied with these costs. We make every effort to be upfront with customers before my service tech even leaves his home after hours. We also let our customers know the rates for normal business hours, in case they choose to wait for the office to open. Many customers prefer to wait until regular business hours."
Eric whom I dealt with directly, was very knowledgeable, and it was clear to me that they take a lot of pride in what they do. After speaking with them about the estimate, I was comfortable enough with them that I canceled other appointments for other companies to come and give me their estimates. Both Mike and Eric took the time to explain to me what they were doing, and why they had to do it, and though they didn't have to, they even offered me an opportunity to save more than two thousand dollars. I am very, very pleased with everything about the people and the service at Accurately Controlled Environments.
The additional tech had been good as well, with only one small incident involving some foul language but the pricing was more than satisfactory and Eric did speak to that tech and correct the issue.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
465 E. Taunton Ave., 304, West Berlin, NJ 08091
Get our Angi-powered app
