Morris & Bergen Irrigation

Terrible! Stay away from this service. Do not let them entrap you into their yearly contract. They have one incompetent technician who also lies about his work to the office and he broke my sprinkler system while replacing a new head causing it to flood and damaged my lawn in the process. When I reported to the office they not only added service charges to fix their fault but when challenged, they conveniently kept the balance amount of the yearly contract.

The customer service in the office is awful...as if they are bored or annoyed when you call. And when they quote you a price and e-mail you an amount...they do not qualify that it could be adjusted. This could be adjusted predicated on the time a worker spends at your home or materials that they provide. Sorry I did not have an extension cord. Who knew I had to supply product. And yes I did call numerous times to confirm the price. Just saying. I'm tired of paying for service and extra contracts and being being dismissed and talked down to as if they are doing me a favor. How did it go?? Not well at all.

We used them for many years. Winterized and summer-ized annually, made whatever repairs they thought necessary. When they opened the system this year, they said that four of the five zones were so badly damaged that they would have to replace the entire system for several thousand dollars. How could four perfectly operating zones the previous fall be so badly damaged to require replacement seven months later? The only explanation is that they didn't perform their winterization properly, probably like the prior poster who said they rushed the job. We will probably just live without a sprinkler system. Quite disappointing.

We hired them for the sprinkler system through our landscaping company that was doing a larger project. They installed the sprinkler systems when we were on vacation. Afterwards, I had trouble reaching them to set-up a briefing on how to use the controller and get documentation on locations of sprinkler heads. We finally set-up an appointment. The owner, Demetro, didn't show up on time. 20 minutes after the appointment (when I had already left to go to work), he called and yelled at me for not waited for him, because he has previously mentioned a larger time window. I've never talked to a more unprofessional contractor in any field. I regret having spent any money with them. We will find a different provider for service.

The team showed up on time and worked so diligently through out the day. Very professional and pleasant to work with. They cleaned up completely after the work and it was flawless! Bobby was such a nice guy, patient, thoughtful and he even came back after work to make sure we were satisfied and to teach us how to operate the entire system. Highly recommend!

Went better than expected, John knew what he was doing and did the work on a timely basis. This is my first experience with Morris & Bergen. I hope the others are as good as John.

We've been using them for years. Prompt and polite.

They do winterizing in the fall and also turn it on in the spring, maybe in Nov and June. One person did it in 15 minutes and he was courteous.

Although the technician was late he was very friendly and courteous. He went to each head, checked for range of motion. Needlessly to say everything went smoothly. I have used them for five years and I have found everyone I came in contact with to be knowledgeable and professional.

 Technician was professional and courteous.

I asked him how much it was to do the service and was told  $112.plus tax

I have been using this company for the past four years since I purchased this home. It was recommended by the previous owners.

To my surprise  I received the bill for $196.74. I was misled and this is not the first time.

So be aware if you are going to do business with Morris &Bergen Irrigation. 

I had sprinkler lines blown out by another company previously which went fine.  Figured I'd try someone new for this simple service.   NOTE: I've done plenty of landscaping & have dug up, relocated & replaced all of my own sprinkler heads without issue so this is not rocket science.   
Pros:
The company responded immediately to my request for winterizing the lines.  Thought I'd have to wait a couple weeks for appt, instead they came the following Saturday, EXACTLY when they promised.  They had the truck, line, compressor etc. everything they needed.  
Cons:
I agree with other reviews questioning the service & tactics concerning inflated fees.  The owner was all about himself & the money, I just wasn't happy with the service for several reasons:
1) While they scheduled me quickly, Owner and young apprentice were in an extreme rush.  If they spent 15 mins at my property that would have been a lot. They cleared the water out of (4) zones but didn't even wait for the water spray to dissipate in any of the zones.  The minute you could hear some minor air the spray barely went to a medium mist they switched zones.  Owner handled the interior panel to control zones and spoke to young kid on phone handling the pressure hose.  I asked the young guy  if they were going to run through a second time and if not to please run it for longer.  He said no, it was fine.  Maybe it is, maybe it's not.  I've watched numerous companies clear my lines & my neighbors lines, NO ONE left that much water in the lines and was in/out in 15 minutes.  If I had known they were in that much of a rush, I would have scheduled an appointment later in the season.  
2) Owner said he remembered servicing this house a long time ago before in his words " the previous crazy owner" stopped using his service.  While talking to me he placed his sticker over a competitor's on my wall and rudely/angrily ripped another sticker off my wall??
3) Owner charged $10-$12 or so (+tax) MORE than his office quoted when I scheduled.  Ok, no big deal, I didn't complain and paid it.  Just wanted him out of my house and knew I'd go with someone else next year.   His last statement upon leaving was cocky and an attempt to get more business.  He said something to the tune of, "Looks like you could use some landscaping next year, you'll need me.  Give me a call."
No, I don't.  Good luck with your business.  

unknown

Morris County Irrigation installed our system about 7 years.   Overall, we are very happy with it.  However, these past few years, I have really been suspicious of the constant head replacements every time a service person comes out to my property.  After reading some the reviews posted here, I was well prepared when the service person arrived this morning.  I carefully watched as he tested the system.  He proceeded to tell me that I needed to replace 6 heads at $50/each; some were leaking and some wouldn't automatically go down when the system shut off.  When I asked him to show me which ones wouldn't go down, miraculously, they had already gone down.    Honestly, I am not concerned about a couple of leaking heads. Therefore,  I didn't replace anything and saved myself $300.  I just feel like it is the biggest scam and a real disappointment.  At this point, I'm trying to decide if we'll be switching services.  I don't like feeling I'm being taken advantage of every time one of their service people come to my home.  I don't know if they are paid on commission based on what they a sell but the fact that they allegedly find all these things wrong, fix it and then expect to be paid right there, just doesn't sit right with me at all.  And to charge $50 per head when the most expensive one at Home Depot is only $20 is absolutely ridiculous.  It only takes a few minutes to install the replacement.  Trust me I know, I've paid for enough of them.

They were excellent. They were on time and they did the job well and they were courteous.

They are excellent, very good.

Professional, thorough and well done. Probably a bit pricey but they do good work and show up on time.

Very well.

The owner was very involved in the project so that was good. Their service was very good; I don't know if the pricing is the best.

UPDATE:

After posting this on Angie's list, the general manager called, apologized, sent the techs over to show me what they did, and assured me they would not send me to collections while we sorted this out. I had already mailed in payment. The techs were understanding and also apologized. They seemed genuine and honest. After seeing what was done, I advised the general manager that I would have fixed one myself, but likely would have authorized the other as the repair was more involved. We agreed that I would be given a refund on the amount of the one I would have done myself less $10 for the part and a refund for the winter service as we would not use Morris again because of the hassle this year and last year.

After a few weeks and follow up from the general manager, I got a refund check to my satisfaction.

My interactions with the general manager were constructive and I appreciated his willingness to resolve my concerns in a fair and upright way despite knowing we did not want to use their service again. I give them credit for that and have revised my rating from an 'F' to a 'C.' Too bad the office manager handled our situation poorly...my rating would have been higher despite the challenges.


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2nd year in a row of dealing with questionable business practices. If you like being billed extraordinarily high prices for work you do not authorize and have them threaten you with debt collection if you do not pay while in the middle of working to resolve the dispute with them, then Morris and Bergen Irrigation is perfect for you.

After a bad experience last year, I specifically asked my wife NOT to allow Morris to perform any repairs. They were to open up the sprinkler system and that was all. To my wife's surprise, they handed her a bill for $145 to replace two sprinkler heads($70 per sprinkler to screw on a sprinkler - exact same sprinklers can be bought at Home Depot for less than $10) they said were broken AFTER they had reportedly done the work.

So, here is the problem I have with this:

1) they did not ask for authorization to perform this work before doing it
2) they did not provide a cost estimate prior
3) we did not see the reportedly damaged sprinklers and I still don't know which ones he said he replaced
4) repairs made last year are supposed to have a warranty but we have no idea which ones they did last year as well....so I don't know if the ones this year are different than last year
5) after reading another review on Morris, apparently, they can cause damage - so without seeing the sprinklers in question, I don't know if I am being asked to pay for something they broke

When my wife objected, they said she would need to contact the business office to resolve this as it is their policy that all repairs under $250 will be done automatically. I am unaware of any contract we signed that authorizes this. They said they could not leave our house until she signed a statement of work. She felt she had no choice but to sign so they would leave.

When I contacted the office, it took many tries to connect with the manager. He cannot be reached directly...at least the office manager did not provide me with this option. Each attempt, she said she sent him a message to call me. Response time has been terribly slow (days to weeks). After a couple weeks, we spoke and he said the earliest a tech could come out to show me what he did would be late June. At that point, he said we could negotiate on price. That was fine with me until the office manager contacted us and said that we must pay in full now or she will turn this over to debt collectors. She says that a credit would be applied later if it came down to that (in other words, obligating us to use them again). She said that the document her techs required her to sign authorized the work. Again, this was produced AFTER they did the job..the document doesn't say anything about authorizing, approving, accepting or anything that would state we agree wi the charges. My wife's understanding was that this was acknowledging they were there and again, they would not leave unless she signed. Sounds intimidating.

In essence, they take their time to resolve our complaint, threaten to turn us over to debt collectors, and want us to be on the hook to use them again over business practices that might very well violate consumer fraud laws....at a minimum being bad business practices.

It makes my wife feel like she has been taken advantage by them for the 2nd year in row. We gave them a 2nd chance because the manager worked with us last year on a surprise $500 bill. Needless to say we will not ever use them again.

They were very professional and responsive. They showed up on time and were very knowledgeable. I am using them in the future.

The service rep showed up on time and winterized the system quickly and efficiently. He also used shoe covers when entering the house to turn off the sprinkler valve which was nice.

I have used this company for more than 7 years in the past.(maybe even more) This review is only for the most recent service.
They used high power pressure to push the water out of system. It was too much pressure this time, it damage the sprinkler head. The technician didn't have the spare parts, so he asked me to call office. After explained what happened, the respond was : they can send someone to repair, but I need to pay for the damage caused by them. That is ridicules!
Please be warned. It may be ok to use their service if everything goes well. They don't stand behind their job. They are not responsible.

The repair went fine. The technician was friendly, professional and punctual. There was a problem with part of the repair work and the technician needed to return. There were no fees when the technician returned, and everything has been running smoothly since then. I was happy with the outcome.

They are good with scheduling, come on time.  They are good with repairs, no hassle. 

Overall, I got the impression... he was in a rush and wanted me to agree to $2400 repair which someone else from his company would perform the work. So, depending on who shows up from this company... you may get excellent service... or you may get an annoying salesman.