Truesdale Nursery & Landscape Services

They were horrible.  I actually submitted information to the Better Business Bureau.  I was so disappointed in the way they handled things.  It didn't go anywhere.  They were doing our landscaping for years.  When we requested a different date, for many different reasons, to cut the grass, they said they would then they kept backing up on that.  Finally, they just stopped coming.  You talk about unprofessional - oh I was so angry!  I grew up in a family business; I know it's not easy dealing with the public.  That's what made it very hard for me to give this kind of feedback, but I'm sorry, they were awful. 

Both jobs went very well. Before we hired Truesdale the first time, we had contacted about four other landscapers- none of them were interested in a one time job that did not involve a weekly mowing contract. Ralph came out, gave us a reasonable price, and then did a great job. We were so impressed that we did not even consider hiring someone for the next big job that we had. Not only did he do what we asked, but he made a lot of good suggestions, many of which we implemented. He even persuaded my plant loving husband that the 30yr old shrubs that were 15 years past their beauty peak needed to go. Yay Ralph!

We were just happy to have someone actually follow through on this work; we had three or four other landscapers just ghost on us.  I guess they were more interested in routine work than a potentially one off job.
Ralph and his crew did a good job; it looks much neater now, and we will have a clean slate to play with in the spring.

The service was fine. I did not pay more than the $49 Big Deal. I thought their designs were just okay. I wish they provided more options for me. I would tell family or friends to lay-out that they wanted more options.

Lawn maintenance is fine. Lawn looks very good.
Landscaping consultation was Ok but not a lot of follow up or consultation regarding the services. To date, we have not hired them for landscaping.

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They have been absolutely fantastic and I have been thrilled with them. It is gorgeous and I am going to have them come back next spring to do even more work. I have had a lot landscapers over the years and I have never had someone as good as they are. Their prices are very good. The scheduling has been very good and they are very prompt. They are knowledgeable, courteous, and they get along really well as a team. I can’t rave high enough about them.

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We ended up going with another vendor. The owner did a fine job. I had no problems with the scheduling and it was easy.

I got a few thoughts from the guy but I expected more than what I got. I got a proposal for some work. It took them awhile to get the proposal back to me. It took some time to get it scheduled but it was because of the weather which was not a problem with them.

They were pretty good but they only gave me one option for the drainage. They were expensive so I decided to hire someone else to do the job. They got the plans back to me within one week and the timing was good. The worker was professional and courteous.

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My wife and I are very pleased with the work done. It took a a while to get going but once started everything went smoothly. Very professional and responsive.

The most professional approach and overall execution to landscaping, tree trimming, masonry repair, leaf removal and general presentation I have ever experienced - and I have hired a number over the past 35 years.  Absolutely organized and led by experienced foreman, the execution reminds me of a military operation.  Combined with their upbeat and can-do attitude along with thoughtful recommendations for improvement, Truesdale has my highest recommendation!

timely, professional. everything turned out beautifully

The estimates were handed to us after couple of reminders and took longer then the committed dates.  I got in touch with them asking them for changes to the initial design but never heard back. I would expect them to be more responsive. I am not sure if it has to do with the coupon used for the estimate

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Initially, they were responsive and got back to us quickly for scheduling. The person who came appeared to be polite and professional and arrived when they said they would. We discussed ideas while they were here. However, I don’t recall the technician writing down any details and only took photos of the backyard. I did not feel that it was a thorough discussion. From what I can recall, they said that we would get the design back in about a week, but it took them a couple of weeks. When they emailed the design to us, it was the complete opposite idea of what we had discussed. They did not put anything into the plans that we had discussed and instead placed in things we did not even want in the plans. Things that we had wanted to keep were taken out of the design plan.  I have never contacted them back since receiving the design. Overall, it was a very bad experience.