We'll Fix It LLC

"Unfortunately we did not have the opportunity to complete this job. This customer approved the work and then discontinued our services and hasn't answered or returned our calls despite our many attempts. We were very clear in our description of work and were truly looking forward to delivering an excellent product for the customer. In brief, the customer hired us to install sod in their backyard. In order to properly install sod, the existing yard needs to be graded and leveled. This was explained to the customer and included in our estimate. This includes removing weeds, dirt, stone, roots, etc. Usually we would want to remove the materials and debris and would be included in our scope of work, however, during the COVID19 epidemic, the dumps our closed for my company to use for the time being and until further notice. We stressed that to this customer because we are currently unable to offer that service at this time. We did offer to remove any debris after the dumps reopen. The customer was hoping that the debris would be mostly stone so she could resell, however, her existing yard was in extremely poor condition and mixed with lots of sand and dirt and weeds etc. and that was explained as well while she wasn't clear about her intentions. We explained that the prep work could take two days but we were trying to get in done in one day for her. After the first day of prep work, we realized it would go into the next day. I discussed this with the customer and was approved to continue work. We went out and completed the prep in a half a day and removed two of those hours from the bill to further aid the customer. This customer has not answered our calls, returned our calls, or paid us for our services."