Healthy Way Waterproofing & Mold Remediation LLC

My husband and I met with the owner over a month ago to get an estimate on the mold issue we believe we have in the basement. He was very nice, professional and informative. He wasn't pushy and he knew what he was talking about. We liked him a lot and felt very comfortable with him overall. We haven't made a decision yet about what we are going to get done as far as testing, work, etc but he is definitely one of the two we liked the best.

I had an extensive mold problem in my attic. I called Healthy Way and set up a free consultation. The process was explained in detail and I understood how the job would proceed. I had an estimate with another company and it was comparable to Healthy Way. I decided to hire Healthy Way because I preferred their customer service. The job was scheduled for the Monday before Thanksgiving and I was told it would be done before the holiday. Two technicians were sent to do the work and it was completed in two days, before the holiday, as promised.
In addition to the positive customer service, I was pleased with the clean up in the house and the fast completion of the work. As an Angie's List member, I had a great coupon to use towards the work. And, they offered "same as cash" financing which worked very well for me.
There were a couple of minor negatives. I thought the numbers of calls made by the office while I was deciding if I wanted to hire them was on the excessive side. And, I had a lot of phone tag issues when trying to ask questions prior to the job beginning. 
All in all, I had a really good experience. I really hope to never need mold treatment again but if I do, I would hire Healthy Way.

they timely and professional. Originally though they could get the job done in two days but it took three. Mold test came back slightly elevated so they cameback at no extra charge.

He was thorough and honest. I felt that he knew what he was talking about. What they wanted to do, my parents could not afford. My parents were already tied into a contract before we got the full estimate. They were not upfront with their estimate. If you do not have the work done that they suggest, they will not guarantee it. It will void the warranty. It was a five year warranty. They broke stuff during the removal. There was a lot of labor time wasted. They promised me that they would help my mom make decisions. They did not help her. They mislead me in how they were going to help her decide what to keep and what had to be thrown out. They did get rid of the mold. They did not bother to remove things before they started tearing things out. There were nails and live wires exposed. They told me that it was not safe to have anyone down in the basement. They did not clean up after themselves. The owner has been very responsive to my mother. My husband was able to take care of it. I would not use them again.

Their pricing was 40% higher than other companies. They were supposed do a complete estimate on leveling the floor but we never heard from them again.

This company has great customer service, response time to the client, very informative and detailed oriented.
Knowing that we are going to have to battle our Condo Association, Frank was kind enough to take extra photo's I need to attached to my complaint to our Condo Association.  I felt bad because he had to go back under the crawl space twice, but he replied he wanted to make sure we were happy.
I was so wrapped up with my concerns I forgot to mention that we found his company on Angie's List when writing the check for service.  Frank was the one who asked us where we found his company and after his original price to us, he gave an additional 10% off the job.
We need additional testing and would like to hire this company for another assignment.
Would  highly recommend  Healthy Way!

I contacted HealthyWay in 11/13 to remove mold in my mother's vacation home in southern New Jersey. This has been an ongoing problem and although I had hired another company to address this issue, the mold was still an issue. Healthyway was able to pinpoint where the mold was as well as determine the causes. The estimator did a very good job in discussing the options in addressing the mold removal. She also gave me a detailed written proposal of the costs. Once I agreed to have the work done, HealthyWay was able to start the work within a week. The two man crew did an excellent job. They were professional and knowledgable in their work. They took care to protect furniture etc as they performed their work. They also took the time to walk me through the work that they were doing. To date the mold has not returned, and I am confident that HealthyWay has finally solved the problem.  I also want to thank the owner and his office staff for their flexibility in the handling of the billing process since I was working with my elderly mother in getting her authorization to green light the work.  I would recommend HealthyWay to anyone who needs mold remediation performed.

It was pretty good.  The person I dealt with was an owner and every time I had an issue they would be there to resolve it.  They did a great job.  It was always a good experience when I was dealing with the guy, I think he was one of the owners, but a couple of times they left the work and I had to keep following up.

Everything went well.
Basically there were three steps.
1. Evaluation, test and estimate
2. Mold remediation, which consisted of removing walls and pieces of the ceiling, removing the mold and then replacing the walls and ceiling.
3. Retest
The provider under estimated and over delivered. There was some work done that was not in the estimate and I was not charged for the extra work.
While no one ever wants to go thru a mold issue the people at Healthy Way made the process and the work that needed to get done bearable. They were professional, pleasant and helpful. 
While I hope that I never need their services again if I do have a mold problem in the future they will be the first call I make.

We contacted Healthy Way on 9/3 regarding the groundwater moisture and Brian came to the house on 9/6 to inspect the problem and prepare a proposal. sThe quoted cost was over $13K, but Healthy Way has a standing policy of offering a 10% discount to Angie?s List members so the price was reduced to $12,105 upon producing our Angie?s List member number. The price also included a transferrable service warranty for ?the entire period of time in which the customer holds title to the property against water penetration (water management).? After about a week we contacted Brian to accept the proposal and he returned on 9/17 to deliver the contract and collect a deposit of $4,000. About two days later we were contacted by Chester, Operations VP, to schedule the work which began on 9/24 and concluded on 9/25. The crew arrived as scheduled between 9:00am and 10:00am and quickly got to work preparing the area, covering all our belongings in the basement with heavy duty plastic to protect them from construction dust. The crew also set up negative-air machines in the basement and on the first floor of the house to scrub the air. Before the work began, the head of the crew reviewed the specifics of the contract with me and told me what they planned to accomplish that day. Chester, the Operations VP, came to the house to check the progress of the work and to ask if I had any questions or concerns. The crew leader checked in again with me at the end of the first day to let me know that they were done and what time they would return the next day. On second day they returned at the promised time, concluded the work, and cleaned up all the construction debris and removed the plastic. Chester was present for the final walk-through of the basement and collected the balance of the work fee. From start to finish all the Healthy Way employees were courteous, prompt and professional and we were very satisfied with the whole experience.

To clarify where I'm coming from, let me just say that I am writing this review only because I just received a notice from a collection company stating that I owe $445.00 to Healthy Way Waterproofing & Mold Remediation.  My basement does not leak anymore, I now have 2 sump pumps and I am happy with the job that was done. I think it was expensive since I received a quote that was $2000.00 less from another, but less reputable, company.

When the salesman, Brian, came to my home for an estimate, he was very nice and informative. He said he would email a quote to me which he did promptly. The quote was for the sum of $16,693.00 which was broken down into a deposit of $6677.20, 2nd deposit of $9515.80 and final payment of $500.00.  I was told that the job would take about 2 days. I paid my deposit on 2/22/13 and the work began on 3/7/13 or 3/8/13.  My basement was torn up using a jack hammer and sometime during the day one of my neighbors complained to someone about the noise. The following day, just after the work crew arrived, two inspectors from the borough of North Plainfield arrived and asked the foreman for the construction permits. Healthy Way never applied for the permits.

I am single, female and just assumed these guys knew what they were doing. I am responsible for not performing "due diligence." I should have found out, myself, whether or not permits were needed.

A neon red "stop work order" was pasted on my garage door (which made me feel like I had a scarlet letter on my chest) and the workers were thrown out of my house with the threat that if they set foot in my home before they applied for and received the necessary permits, they would be put in jail.

I was contacted by Brian # 2 who asked me what happened. I told him and he said they never needed permits before from any other town and he would look into it. After a week of not hearing from anyone I called Brian#2 and asked him what was happening. He was surprised that the work wasn't being done and said he would get back to me, which he did not. I called him again and I was told that he thought a permit was needed by a licensed plumber but that was not a problem because they had a licensed plumber.  A day or so later, I was informed that they did not have a licensed plumber and I would have to find one to reinstall the basement sink which they had removed.  I found a licensed plumber who put the sink back and he also gave me permit papers. Little did I know that he gave me the permit application and not the actual permit,  When  I next spoke with Brian #2, he told me that the county clerk did not have the plumber's permit. This is when I realized I would have to go down to the clerk's office and give them the application.  The plumber paid for the permit and all was clear for Healthy Way to complete the job.  The work was finally completed on 4/23/13, approximately 6 weeks after the two day job was started.

In the interim, more water leaked into the basement and my toilets were pumping waste into the basement due to a cap that was not sealed when the workers were thrown out of the basement.  A lot of the items which I moved so the work could be done were now contaminated by sewer waste and were destroyed.  As an aside, and this is not Healthy Way's fault, I had to move a lot of heavy items to the center of the basement and I developed sciatica which has not completely resolved and has cost me approximately $6000.00 in medical bills. My insurance company reimbursed me $542.00.

About a week or so after the work was completed, I listened to a phone message from Brian #2 stating that he forgot to tell me I still owed, I think he said, something like $220.00.  I ignored the call for two reasons: 1. I had a canceled check in the amount of $10,015.80 on which I had written "final payment" and 2. I thought I would receive an invoice explaining what this extra charge was about.

A week later I had another message from Brian#2 who again said I owed $220.00 and I should call him.  I again ignored him and waited for a bill.

This past Friday, 9/6/13, I received a letter from Transworld Systems, a collection company, demanding $445.00 payable to Healthy Way Waterproofing.  I called the city clerk's office and found out that this is the cost of the permits for my waterproofing job. Knowing what I had gone through with this company, even she was incredulous that they were asking me to pay for the permits.  Upon carefully reading my contract again, the only mention of permits in it is that I agreed to let an inspector into my home to evaluate the work that was done, "if permits are required by our municipality."  Well, I fulled my obligation. I let the inspectors in.  

RE: Provider Response
Mr. Lanfrank, rather than call you directly, I would like your response on Angie's List. Am I still in collection for the permits your company didn't get or am I now a satisfied customer?

While moving furniture we found about 5 square feet of carpet that was damp.  We called Healthy Way and they were able to send someone to provide an estimate the next business day in a two-hour window to meet our schedule.  After their representative investigated the area he said it was too small of project for their business, but provided advice and recommendations on what we could do ourselves to resolve the problem.
Good service and very helpful, even though they did not take the job.  I would call them again if I ever had a bigger project in the future.

unknown

Estimate prepared was professionally done and steps to be taken to rectify problem were explained in a courteous manner.  Estimate prepared in detail listing steps to be performed, cost and approximate date when work would begin.  Work was completed before anticipated date.  Areas in yard that were dug up were replaced and barely noticeable. After work was finished a walk through was done to ensure that I had a complete understanding.

I was emailed photos of the step by step removal of old insulation, mold treatments ant the poly and R30 insulation install and everything went well, I'm out of state and JohnForsyth was my contact and he keep us informed. A project well done.

Great! I liked their honesty and did not feel I was taken advantage of. The representative was knowledgeable and offered practical solutions.
When the time comes, I will use their services.

Very professional and HONEST - they could have performed work that wasn't needed because we were inexperienced in this area. Their inspection was very thorough and educational. If we had had a problem, these are the people we would have used. We were very confident dealing with them and would highly recommend them to anyone who suspects they may have am old or water problem.

Work was done professionally.  Cost was high.

Overall our experience was a good one. From the initial conversation with Chester to set up an appointment to the inspection with John the Remediation Specialist. Our concern for mold growth due to Superstorm Sandy motivated our decision to have the crawl space and garage tested on our 2 bedroom home. Our goal was to just get another estimate but after hearing the results of Jonn's inspection my wife and I decided to have the garage tested in case it wasn't necessary to spend the extra cost of having to remove and replace the sheetrock and insulation and remediate for mold. John was professional and friendly, arrived on time and educated us on the different procedures for remediation in our situation. The whole process took approximately 3 hours from start to finish. We are still waiting on the results from the garage sample. We may just remediate under the crawl space depending on the results of the garage which was not too bad in fact the mold that is under there was from before the storm, it's just the bottom part of the floor joists, not the sub-floor, whew we are lucky !!!

They encountered problems along the way which they rectified

I was just the kind of job that was approached differently from each person that we've talked to. So we decided not to go with them, it's not like they were high or low or anything like that. The guy was very nice. There were no problems at all. They were great, they were on top of getting the quote out.

I gave all the paper work to my sister.  But she never called them back and hired somebody else for the project.  They came out to give the quote and they were on time.  Their responsiveness was good.

The package only came with two tests but they said I needed to an outside sample in addition to the indoor tests so I had to buy another test when they showed up but they gave me the discounted price.  The tech was a very nice guy, friendly and personable.  We had a good chat, he did the test and was on his way.  The only issue I had is that they never got back to me with the results and I had to call many times before I finally got someone to tell me the results.  Then even though the mold counts were very low someone on the phone tried to get another person out to sell me services but I declined as the tests showed very low levels of any contaminants, less than the outdoor sample.  It is a business so you can't knock them for trying to up sell you.  The services they provided via the Angie's list deal was a good value so I have to give them an A

Workers came on time. They put up plastic sheeting to minimize the spread of dust and ran a ventilation fan to blow dust and dirt out of the house. Three workers came and they  hand carried concrete debris in buckets a long distance to the dump truck outside. They worked quickly and completed the job in one day to my surprise. This job included installation of a PVC drain pipe for the sump pump in a crawl space about 70 feet long. Not an easy job for them and at no additional cost to me. They cleaned up by sweeping the floor afterwards which was acceptable but I also needed to vacuum the area later. The plastic sheeting was not a perfect barrier (it fell) but was ok. They explained a little about the sump pump maintenance but not much about the battery back up. I thought the overall job was good and the workers worked very hard in a difficult condition.  I was impressed. It was costly but necessary. I see no mold and the musty odor in the basement is gone.

Nothing negative about the company it was just a difference of opinion. I was impressed with their teamwork and communication prior to the challenge I encountered here.