Shamrock Heating & Air Conditioning

The service was good. They were on time, pleasant, helpful and professional.

We purchased a home in the last year with older cooling and heating systems. Both systems had not been well maintained by previous owners and were approximately 15 to 20 years old. After getting an AC inspection/tuneup from another vendor, we were told the first floor air conditioning system was out of coolant and the second floor system was in rough shape, and would likely fail soon. Based upon previous positive experience with Shamrock to install a high-efficiency boiler last year, we asked Shamrock to give us an estimate for installation of Lennox systems, air-conditioning for the first floor and air-conditioning/heating combination unit for the second floor. The estimate was significantly lower than a competitor, and the sales representative answered all of my technical questions to explain rationale behind individual system components. Both systems were installed over two hot days in June, and Shamrock was sure to work carefully with me to make sure that the replacement systems were located in ways that would not impact or lessen storage capacity in my home. Employees were punctual, professional, and did a great job!

They are very cordial, polite, and prompt. They are great guys. We have an annual contract with them. We pay about $300 for the year.

It's a couple of hundred dollars for the year for their preventative maintenance.

Ken, the lead installer came out 2 days before install and wrote instructions for installers which included as the 2nd instruction to replace the line set (which carries the Puron from condenser to the coil). When the installers arrived they said they were going to flush the lines and not replace them. 1st the existing lines were too small and 2nd any impurities left in the lines will affect the A/C down the road (just google it). I told the installers the quote specifically stated to replace the lines and if they din't want to replace the lines, they could give me my deposit back. The salesman Bill called me and informed me that they would replace the line set as agreed. Then he called me back and said the installers left and won't due the job. Very unprofessional at best, at worst they were never going to replace the line set (which is what I was warned about by other companies who gave me quotes). By not replacing the lines they save time and money, and you as the consumer don't get what you were promised or paid for. Bad business

The quality depends because my air conditioner isn't working right now. They service it every year and now it's not working. I have to see what's wrong with it now. I would use them again depending on what is wrong with it now, because once you have an air conditioner installed, I didn't know I was going to have to have them come out every year to service it for it to work. They did what they said they had to do, but like I said, when I had them install it, I didn't think I would have to call them every year. So, if this is something they didn't install correctly or is a mistake on their part then obviously, I would change their grade drastically. As of right now, the best thing about them is their price. I have shopped around a lot for my air conditioning unit and that is why I went with them. So, I mean, price wise you really can't beat them in this area.

Shamrock has been wonderful to deal with, a business run on high ethical standards, thorough knowledge, competency, and ability in their field, extraordinary customer service, and continuing follow-through on every promised detail. Their terrific Mark Kolan's proposal for the replacement of our geo-thermal heat pump and water heater was so thorough it left nothing to chance, unlike any other proposal. Their super technical staff worked long days to do the job right and were a pleasure to know. Mark followed through on every aspect of the job, making sure we were happy. He even scoured the Internet to help us find a vendor for less expensive furnace filters! I can't say enough good things about Shamrock, Mark Kolan and their terrific staff.

The initial installation seemed to go fine. However, being it was in winter, it wasn't until the summer that I found the unit leaked every time the AC was on. Shamrock came back to find that the incorrect levels of freon was added during installation and padded up the unit with insulation. This ended up just being a Band-Aid for a larger issue, of which they refuse to fix. Now this summer the leak also has a blue-tinted chemical to it -doubt that is good. When I called to see if they would stand behind their work, the professional who answered began to argue with me that the issue was fixed. In the end, the issue has never been fixed and Shamrock refuses to get to the root cause of the issue. The only thing I can do is change out rags every couple of hours or pay an arm and a leg for them to come out...didn't think having a new HVAC would be like having a new baby to diaper! Shameful work and would not recommend Shamrock.

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