Rutger's Permanent Painting
About us
We are a boutique painting company that specializes in residential exterior siding restoration and painting. Rutgers utilizes only the best high-performance, long lasting paint products and techniques. We use employee only crews, always assign a dedicated foreman, and ensure that our teams are held to the highest standards of excellence. We also provide interior painting services.
Business highlights
33 years of experience
Services we offer
Residential and commercial exterior painting, sanding, staining & sealing, stripping and paint removal & power washing as well as interior painting.
Amenities
Free Estimates
Yes
Reviews
4.589 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 17% | ||
| 4% | ||
| 1% | ||
| 4% |
Showing 1-25 of 89 reviews
Steve S.
Jun 2022
House was done beautifully. Deck had a problem immediately after painting. It started to peel. Painter returned and spot repaired. Soon after paint began to bubble and peel. Now the deck and front stairs are peeling. discolored and terrible. Called again and asked to send pictures. No response. Very unhappy and did not rehire them for interior painting.
Dianne S.
Sep 2015
We are thrilled with the beautiful transformation of our home by Rutgers Permanent Painting. Kevin, the owner, was very knowledgeable, prompt, professional and courteous as was his entire staff. Their attention to detail in ALL of the prep work of this 90 year old home was meticulous. We can't say enough how conscientous Kevin's team was in performing the tedious prep work. The price was fair especially for the top quality work and high quality paints. We would highly recommend Rutgers Permanent Painting!
NYAN L.
Aug 2015
The group that came were punctual (coming in around 8/8:30and leaving at 6/7) and worked very hard to get the job completed. They were neat with cleaning up after themselves. The house looks great and we are happy with the work performed!
Robin C.
Jun 2015
.
John R.
May 2015
They did an excellent job. They came on time, cleaned up well, and the job was good. The sales team was a little intense. The work itself was great though.
Response from Rutger's Permanent Painting
"Thanks [Member name removed] glad we could serve you . I appreciate you hiring us for the work. Kevin Rutgers Painting."
Wayne D.
Nov 2014
The painter came with high reviews. His crew arrived on time, and started their work. However, the crew was clearly not trained. They worked with no extra lighting even though the rooms were dark. We had to provide additional lights. They tried to skip doing the necessary prep work and when that was finally done, it was clear that they had little experience in preparing walls for paint.
They did not protect the furniture or the rooms from sanding dust! We had to have the room cleaned again. In the hallway, where a ladder was needed, the crew was standing on a 5-gallon spackling bucket. Not only unsafe, but highly unprofessional. More importantly, this type of work put us at risk of being sued in case of an accident. The owner was called and did arrive to inspect. His excuse was that his crew was coming in from doing outside work for the season and was rusty!!!! That is a poor excuse if I ever heard one. The company is clearly not very professional in its work and its crews are clearly not trained. For the price charged, there should have been no problems. They did not even offer to clean up the mess that they created or to have it cleaned for us. I would not recommend this company again nor would I use them again.
They did not protect the furniture or the rooms from sanding dust! We had to have the room cleaned again. In the hallway, where a ladder was needed, the crew was standing on a 5-gallon spackling bucket. Not only unsafe, but highly unprofessional. More importantly, this type of work put us at risk of being sued in case of an accident. The owner was called and did arrive to inspect. His excuse was that his crew was coming in from doing outside work for the season and was rusty!!!! That is a poor excuse if I ever heard one. The company is clearly not very professional in its work and its crews are clearly not trained. For the price charged, there should have been no problems. They did not even offer to clean up the mess that they created or to have it cleaned for us. I would not recommend this company again nor would I use them again.
Susan D.
Jul 2014
This is a tough review to write. Rutgers Painting office is extremely efficient and professional, the contractors that were sent to do the job were not, they were awful.
Things done right:
-constant clear communication from the home office
-honored warranty with no questions
Things done wrong by the contractor used for the job:
-painted house the wrong color
-did not use the paints specified in contract
-did not sand/scrape as specified in contract
-did not show up for warranty work
-when finished with warranty work, they left my front door wide open and did not let me know they were done. I live on a main street and this is incredibly unsafe
-did not return leftover paint
-dumped leftover paint in my garden, I had to remove tainted soil
-used garden hose to clean paintbrushes
UPDATE: 5-18-15
After meeting with Kevin and multiple Rutgers mangers, multiple phone calls and emails, I still have not had my front door painted without bubbles or cracks. Last year (Oct/Nov 2014) Kevin came by and took a paint sample from the middle of the door, instead of taking a non noticeable sample from the bottom of the door and the large white scraping hole is still there.
I was reached out to yet again by another customer service rep in March. I was told I would be among the first to have my issue resolved, and could I please explain the problem... again. It is now May and nothing.
I give up. I will find someone reputable to fix my front door. I would never recommend Rutgers.
Things done right:
-constant clear communication from the home office
-honored warranty with no questions
Things done wrong by the contractor used for the job:
-painted house the wrong color
-did not use the paints specified in contract
-did not sand/scrape as specified in contract
-did not show up for warranty work
-when finished with warranty work, they left my front door wide open and did not let me know they were done. I live on a main street and this is incredibly unsafe
-did not return leftover paint
-dumped leftover paint in my garden, I had to remove tainted soil
-used garden hose to clean paintbrushes
UPDATE: 5-18-15
After meeting with Kevin and multiple Rutgers mangers, multiple phone calls and emails, I still have not had my front door painted without bubbles or cracks. Last year (Oct/Nov 2014) Kevin came by and took a paint sample from the middle of the door, instead of taking a non noticeable sample from the bottom of the door and the large white scraping hole is still there.
I was reached out to yet again by another customer service rep in March. I was told I would be among the first to have my issue resolved, and could I please explain the problem... again. It is now May and nothing.
I give up. I will find someone reputable to fix my front door. I would never recommend Rutgers.
Response from Rutger's Permanent Painting
"[Members Name], Thank you for feedback and I want to apologize for your experience that exact opposite of what we want to create. I am going to look into this today and see what went wrong it seems that our painters were very careless. Do you mind I contact you about this to see if there is anything else needed at this point? Kevin -Owner 973 760 9169"
Anthony S.
Mar 2014
They painted the house years ago and they did an exceptional job. Their pricing was very reasonable. I'm going to use them next month.
Curtis P.
Oct 2013
The Rutger’s painting crew (Jose) worked with professionalism and expertise in painting our house. Very hard working, co-operative, clean, and polite.
Mark J.
Oct 2013
Everything was nicely protected, and foreman was in constant communication
Paul R.
Sep 2013
The first painting crew that came was not professional. They were not methodical in their approach to the work and always seemed to be in a rush to get to the painting before all the prep work was completed. They sanded lead paint without having vacuums attached to the sanders (they did attach them after I questioned them about it). On one day, 3 of the 5 member crew, including the crew supervisor, left shortly after starting and didnt return until later in the day. The 2 crew members who did stay didn't know what to do and spent most of the day doing nothing. On the 3rd day this crew walked off the job because they felt I was questioning their process too much.
The 2nd crew, led by Mario Monge, was excellent. They were very methodical and thorough and promptly took care of anything I brought to their attention. They did some challenging carpentry work and did a nice job on it. They corrected all the issues left behind by the first crew and went on to do a beautiful paint job.
Overall, I would recommend Mario Monge and his crew but not Rutgers.
The 2nd crew, led by Mario Monge, was excellent. They were very methodical and thorough and promptly took care of anything I brought to their attention. They did some challenging carpentry work and did a nice job on it. They corrected all the issues left behind by the first crew and went on to do a beautiful paint job.
Overall, I would recommend Mario Monge and his crew but not Rutgers.
Margaret M.
Sep 2013
They did a very fine job. They used an oil primer and two coats of paint. They also did some carpentry. They were very prompt and accommodating.
Tony B.
Aug 2013
It was excellent. They did good work, came on time and everything was done well.
Response from Rutger's Permanent Painting
"[member name removed], Thanks so much for taking the time to write. Glad we could serve you. it makes us really happy when people are pleased with our work ! Kevin (President)"
Catherine H.
Jul 2013
They have just finished the job. It is a professional service. I like their courtesy, work crew and the cleanup. So far I like the product. They do permanent paint, it is not a regular house paint, so hopefully if all goes well we would not have to have our house painted again for another 20 years, which hopefully makes it a worthy investment. I liked Mr. Kevin Sheridan, the owner. He answered all our questions and he was very responsive and prompt. He was able to give other customer reviews, pictures and photos. He just seemed very knowledgeable about his products and it was a good experience. We are continuing to use him for the maintenance portion.
Response from Rutger's Permanent Painting
"Thanks for posting [member name removed]. I really enjoyed the project, your kids and renovating the house. Thanks for letting my son Phin come and check out the work that one day. I am excited you chose to go with Permanent Paint and not have to repaint your house for the next 20 years. I am excited to be able to offer this long term solution to my clients! I am here if you need anything feel free to reach out. [email protected]"
Paul K.
Mar 2013
Rutger's Painting are all right, but they're not the cheapest.
Jo M.
Feb 2013
We were surprised and pleased to hear from the owner of Rutgers Permanent Painting, who came to see for himself what our concerns had been after the original job was finished. Everything that we had been disappointed in has been resolved and some additional carpentry work has also been completed to our great satisfaction. We would certainly call Rutgers again--in fact, we plan to have this group of professionals return to do the inside of our house too.
Response from Rutger's Permanent Painting
"I looked into our records and found that the manager responsible for your job left our company soon after your home was completed. I imagine you were reaching out to him directly, and perhaps that is why you did not receive a response. That is not what is supposed to happen, and is no excuse. I'm so sorry you didn't receive a response. I know how frustrating that can be! I know this was back in 2011, and you probably have already addressed the issues with the loose pergola and the front door paint....but, if you haven't, please let us know. Call our office (973-763-1670) and give us the opportunity to make it right. If you have any other issues, we'll come out and take a look. We have an office staff dedicated to making sure our customers, and any questions or issues they may have, are addressed quickly and effectively. Even so, it sounds like we dropped the ball with you! Give us a chance to make it up to you. We look forward to hearing from you. Regards, Eric Green Operations Manager"
Kazys V.
Nov 2012
Rutgers Painting did a great job for us. We have a tough situation, a modern house with a stained exterior, which previous owners had tried to stain and botched. Rutgers did a phenomenal job working with me, carefully choosing the right color, cleaning the surfaces, and staining the house. I was nervous about painting the stucco foundation, but the colors they suggested were perfect and they did that too. They took particular care to clean an intricate panelled door that needed careful restoration. It drives me crazy when contractors won't listen to me or do things on their own that screw things up. I never had to worry with Rutgers. They came in with a good price, a professional approach, and did the work carefully and efficiently. I would say that they treated my house the way I would expect they would treat their own house. They gave me good advice and left the extra paint behind with verbal instructions. I would use them without hesitation again.
Response from Rutger's Permanent Painting
"[member name removed], thanks so much for your comments. I really love your house its an original. Glad we were able to handle this complicated job. appreciate your business Kevin"
Juliana M.
Nov 2012
I used Rutgers to paint the outside of my home 7 years ago and was very pleased. They did not disappoint the second time! The estimate was higher than what I received from another local vendor, but was not way out of line. The entire group of people that came to my house were excellent - estimator, foreman, and the entire crew. Everyone was punctual, polite, friendly, and efficient. The work was outstanding. The foreman arrived every day to ask me if everything was going to plan, everyone knew my name and was very polite. They are hard workers and nice to boot. It's the little things that you really remember -- they even took the time to repair my storm door that was damaged during during Hurricane Sandy that had been driving me nuts but I couldn't fix on my own! Thanks for that! Above and beyond the call of duty for sure. Will definitely call again for future painting needs.
MARVIN L.
Sep 2012
The man didn't cover my garage door opener and blew it out. They denied the contract we had and wanted an extra $250 for the doors that were listed to be done for the price originally quoted. They told me they'd give me my money back and I said "No, I want you to do the job you said you would just leave the Doors out and do the rest of the job" They then called me the next day to say they were just refunding me and not going to do the job. They eventually repaired the damage they caused two weeks later. They also did refund my money. I now have to have someone come and re-paint my gutter where they had previously scraped off.
They have caused me a lot of aggravation and delayed the painting that I needed done months ago.
They have caused me a lot of aggravation and delayed the painting that I needed done months ago.
Response from Rutger's Permanent Painting
"We are in the business of painting and do not like to refuse any opportunity to work. However, sometimes the circumstances of the job or the expectations of the client force us to respectfully decline. I know this client was disappointed we would not perform the work they were looking for, however, I appreciate how reasonable and understanding they were when we discussed this in person. We wish them well in their search for a contractor better suited to their specific needs."
Joseph B.
Aug 2012
They sanded my house down to the wood and then painted it. They did a thorough, quality job and were very good to work with -- Communicated well, made me their #1 priority, and took care of details and very responsive to things I asked for. My foreman was Byron -- that seemed to make the difference. The other thing I was very pleased with was working with their carpenter, Carlos. He did a lot of necessary, high quality work, and no more than was necessary. He showed up and made me his top priority too. Very happy with his work and would use him again.
I have one slight grievance that I could have rectified with them in advance...They didn't use sanders with lead abatement vacuums attached. So, even though they tarped the house and vacuumed up after each day (again, not using the lead vacuums), and literally no dust got inside the house because of how well they sealed off the house, lots of the dust from my 70-year-old house escaped into the air and soil. MAKE SURE YOU'RE GETTING YOUR GROUND TARPED TOO, SEALED TO YOUR HOUSE, AND THAT THEY'RE USING VACUUMS WITH THE LEAD FILTERS. I'm not sure if they were breaking the law or not for an EXTERIOR, but I certainly would have insisted on them doing a better job on the lead if I knew they were going to do it the way they did.
I have one slight grievance that I could have rectified with them in advance...They didn't use sanders with lead abatement vacuums attached. So, even though they tarped the house and vacuumed up after each day (again, not using the lead vacuums), and literally no dust got inside the house because of how well they sealed off the house, lots of the dust from my 70-year-old house escaped into the air and soil. MAKE SURE YOU'RE GETTING YOUR GROUND TARPED TOO, SEALED TO YOUR HOUSE, AND THAT THEY'RE USING VACUUMS WITH THE LEAD FILTERS. I'm not sure if they were breaking the law or not for an EXTERIOR, but I certainly would have insisted on them doing a better job on the lead if I knew they were going to do it the way they did.
Response from Rutger's Permanent Painting
"Thank you for your comments and concerns. Rutgers Painting is a certified lead renovator and follows all regulations regarding the disruption of surfaces that may have contained lead paint in the past. Please know that all of our crews use approved filtration in their vaccuums. Also, even with vaccuums attached to sanders and shavers, 50% of the dust still escapes and falls to the ground. That's why we seal your home and the area being sanded so tightly, so to capture the dust that is not taken in by the vacuum. A thourough and complete cleanup done by our trained crew makes sure everyone is safe and we're following the lead safe renovation laws. If you have any concerns about how your job was handled or just have any questions about lead safe renovation, give us a call! We would be happy to talk! 973-763-1670"
Douglas G.
Jun 2012
Nightmare. They were only supposed to scrape and lightly sand exterior of rear yard detached garage, which has lead based paint. They took it upon themselves to power sand and remove the paint from the wood. They got poisonous lead dust all over the interior of the garage. They tried their best to clean it up with vacuums and wipes, but much still remains. They refused to pay for a proper lead abatement company to do the cleanup. Mentioned the word "attorney" and suddenly they are willing to pay for lead abatement company. We'll see what happens.
Response from Rutger's Permanent Painting
"I know we've been working with this member/customer for the last few months and weeks to address his concerns. Although the local health department official inspected the garage and declared the cleanup satisfactory, the client was still concerned and we did have an abatement team perform another cleanup at our cost. Rutgers Painting will go above and beyond the letter of the law to satisfy all of our clients, even those with the highest of expectations. We continue to work with this client now and will do so until we have completed every part of our agreement with him."
Homeowner
Jun 2012
unknown
Paolo L.
May 2012
They did a great job in taking the paint off the house. They did a great job in the end but it took a lot of management to get there. They still have to come back to do a window; they ran way over the length of time they thought it would take to get done and it got too cold. The price was pretty good. The guy I was dealing with was unprofessional; he got fired. The company has come back and has been pretty good about resolving the issues.
Joanne B.
Nov 2011
They were very punctual. They showed up every day and they finished the job without stopping in between for other jobs. The pricing seemed comparable.
Josette T.
Nov 2011
The estimate was thorough and he was responsive to my concerns. The job started a week later than expected because of rain. It was finished in 4 days. Did a good job painting and cleaning up.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Rutger's Permanent Painting is currently rated 4.5 overall out of 5.
Yes, Rutger's Permanent Painting offers free project estimates.
No, Rutger's Permanent Painting does not offer eco-friendly accreditations.
No, Rutger's Permanent Painting does not offer a senior discount.
No, Rutger's Permanent Painting does not offer emergency services.
No, Rutger's Permanent Painting does not offer warranties.