Ryan Inc

About 5 persons came out.

We purchased a plan and its $39 a month. One person came out and it took him about an hour and a half. He left the area very clean.

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Well,  replaced a broken boiler and got a more efficient, updated steam boiler that required a lot of effort to get into the basement because it was so heavy (800 lbs).   This boiler will save money over the long run, always fills the radiators with steam efficiently and in a timely manner.   Radiators that never received heat with the old boiler, filled right up.   Just wish we had taken the time to have the radiators 'balanced' afterward, but otherwise very content with the job and the results.  When an out-of-date thermostat needed 'tinkering' to work properly, they had the know how to deal with it as well. 

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We installed our Water furnace Geothermal System in November 2013, and we have been very pleased with the results. From the beginning when Patrick Ryan came to our house and explained the process and he walked us through every step along the way. As well as the contractors ? Robbins Well Services - that came to the house and drilled the holes to install the system?everyone was very professional and very patient with us. I know that we drove everyone a little crazy with all of our questions and concerns, but Tim Ryan and the team that installed the system were very patient with us during the entire process. They removed our old oil tank, completed an energy audit and added a new breaker box and duct work in the addition to the house that was not properly installed. In addition, the office staff ? Palmira Valente and Crestina Marujo - was extremely professional and helped guide us through all of the paperwork, which included rebates and tax incentives.

If you are interested in going green and installing a geothermal system in your home, please give them a call. You will not be disappointed.

Genia Corder

Ryan, Inc.

741 Lehigh Avenue

Union, NJ 07083-7626

Phone: (800) 736-2800

Fax: (908) 687-3299

E-mail: [email protected]

Excellent work all around.  
Patrick Ryan's initial estimate and attention to detail was a good way to start the project. Scheduling with Crestina's help could not have been smoother - there was constant contact and follow-up, including setting up permits, etc.  The job was split into multiple phases/days and the entire crew was professional, hard-working and a group of genuinely nice/helpful people even when I had some questions related to things outside the scope of work.  
Most of all the entire crew worked well together as a team (they'd done this before) and had a lot of experience...no fumbling around, etc.  Overall, I would definitely recommend them even if their estimate comes out a touch higher than others for you (our estimate was in the same ball-park as others).

From my first contact with Patrick, through the one year maintenance visit that was just performed, everyone I have dealt with - Patrick and Tim (two of the owners), the installation crew, led by Kenny, maintenance personal, Palmira and Crestina my contacts at the office everyone has been professional, courteous and willing to go the extra mile to ensure everything was perfect.  They are very knowledgeable and willing to take the time to answer questions, talk things through and even brainstorm on ideas with the homeowner.   

With a job this size, you can expect hiccups but all have been handled promptly and have always exceed my expectations. 

Ryan wasn't the most expensive, and while they weren't the cheapest they were the right choice.  As I noted there were hiccups, but not one resulted in extra costs, and I'm sure it impacted profits.  Patrick stood by his word that his price was turn key, with no hidden costs. 

In summary - I am very satisfied with Ryan, would use them again, and would recommend them!

My HVAC was not working and I called Ryan inc around 8:00 am and by 9:30 he was at my place. The service man ? John Haydu was very informative about the problem. He analyzed the problem and explained to me at the end what was wrong with the unit.
Very courteous service and will use them again.

Given Navien units are difficult, I thought Ryan Inc. was pretty good. They were professional and showed up on time. My unit is mounted in a closet and the 2nd time they came out to work on it, the service guy told me they couldn't do any work to it unless I lowered the unit, redid the piping, and that would be about $2800. Since they couldn't tell me if doing all of that would fix the unit, I decided to go with another company who told me I didn't have to relocate it and could service it as is (and has successfully). The only disappointing part of my interaction with the company was when it was recommended to me to re-do the piping and move the unit, I requested one of the owners come out and look at it himself and he wouldn't. I have since come to learn that Navien units are particularly annoying to deal with and the company is awful to deal with, so as a result, many people refuse to work on them. I found another company that I now use who has more experience working on Navien units, but again, I thought Ryan did a pretty good job given the situation.

Overall the experience was extremely positive.  Patrick Ryan came out to look at the project I wanted to have done and provided a quote which was competitive with 2 other quotes I had received.  I decided to go with Ryan Inc. because they indicated they would do a heat envelope calculation on the house to ensure that the unit was properly sized.  Other contractors did not put this level of attention into the sizing and were either leaving it up to me or telling me to oversize the unit "just to be sure".
A rep from Ryan came out shortly after and performed the heat envelope calculation and that afternoon Ryan contacted me to confirm which size unit was appropriate for my space.  
Upon installation all of the employees of Ryan were very punctual, professional, courteous and collaborative.  They took the time and care to lay drop clothes and protect my home where they had to travel through.  The Project Manager worked with me through decisions that had to be made and accommodated any of our issues very well.  They were also very flexible to accommodate an existing contractor who was doing the refinishing of the basement with regards to electrical tie ins and such.
The unit is now up and running and is perfect for the space.  I am extremely happy I chose Ryan for this installation they made the process hassle free and as little intrusive as possible.

Patrick Ryan was very responsive to our questions when we began looking into installing a geothermal heating & cooling system. Pat and others from Ryan, Inc. came to our house shortly after first contacting them to estimate the work to be done and provided a proposal shortly afterwards.
As part of working with the "NJ Home Performance  with energy star" program, they also did an energy analysis of the house to be eligible for a rebate and a 0% loan via the state program. A geothermal system costs quite a bit, but Ryan showed how the various rebates and other programs such as a 30% federal tax credit could make it more affordable. They handled all the paperwork for those programs. Other contractors we spoke with did not want to deal with any rebates.
After we decided to install the system, drilling the wells took less than a week (we were told our ground turned out to be easy to drill) and installation took a couple days. The workers cleanup up after themselves very well and Ryan was flexible regarding coming back to finish patching holes where duct work was done, since we were also adding some new lighting in the same rooms at the time.
A WaterFurnace Series 5 geothermal system was installed, along with a water tank that the geothermal system preheats, and a regular resistance style 50 gallon water heater. The single zone ducts were split into 2 zones. They also performed energy saving work, such as sealing the house much better than it was before.
We had Ryan come back to tweak the system, such as adding a 3rd zone instead of just 2 zones and moving the new zones' thermostats to better locations.
The electrical usage of the new water heater was much higher than what we would have liked. Even with the preheated water provided by the geothermal HVAC system, the electric resistance water heater used a lot of electricity, especially in the parts of the year where the HVAC system does not run at all. After discussing this with Patrick, the original water heater was replaced with a heat pump style 80 gallon water heater, which has been using much less electricity.
All work was done by Ryan; there were no subcontractors, which was another plus.

Efficiently handled.  Cost is approx based on service plan.  Start of season bookings meant we could not get an appointment closer than 9 days out.  They arrived in the time span we were told.

My wife and I own a very old 2-family home in the Jersey City Heights are with two half a century old water boiler systems. For years I've been meaning to replace both boiler system but never did because they always worked. Like they say ?it's still working; don't change anything?, until we notice the gas bill going up every winter.  With no doubt, the efficiency of these boilers were very poor. So we decided to call around to get quotes for two new boilers and a friend referred me to Patrick Ryan. Let me just say that Patrick is a very unique man. When he showed up to my place for the inspection, he shared so much information on how we can improve the moisture in the basement, etc. You can ask Patrick any question about you home when it comes to CAC, moisture, energy savings, etc and he will have a solution. Anyway, he immediately pointed out that both my boiler and water heaters have their combustion process connected to the living space, which can be dangerous because of Carbon Monoxide leakage in the living space. Worst yet, Patrick showed me the venting system on one of water heaters appears to be in a failed state.  

Patrick basically dropped it like this to us that by replacing both boiler units and incorporating the water heating into the system, that our home would be much safer from Carbon Monoxide as well as cut down the yearly gas costs by roughly 50%-60%. Also, Patrick said that by replacing both of them, we can get a sizable rebate (approx. $4600). He also added that there are no immediate out of pocket costs and we just pay back the monthly loan with our monthly utility savings. Very Easy! 

This was a no brainer decision. My wife and I financed the entire cost of the work proposed by Ryan Inc through one of Ryan Inc. loan partners which provide competitive low rates.  

Within a couple of weeks Ryan Inc. took care of the permits and the installation date was set. The staff at Ryan Inc were friendly and professional. They were able to work around our schedule to get the installation completed. Before we knew it our old boiler and water systems were replaced by two Navien NCB Combi Units. This opened up so much additional space for us to use as storage or to expand our basement.  In addition, Patrick gave me a good price on replacing a bathroom basement fan for proper ventilation.

Personally, the Navien systems look amazing. Very modern and very safe. You do not need to worry about Carbon Monoxide. This system will auto shutoff if it detects Carbon Monoxide. The other amazing thing the Navien can do is heat your water in real-time with no tanks. For a fact, this brought up the value of my home.

From the first time Patrick Ryan entered our home, we knew that this company really cares about their customers.  This was the first time a service person has ever stopped to slip surgical booties over his shoes to protect our hardwood floors. Patrick explained the complexities of the installation and returned several times with other employees to see the job site and prepare an accurate estimate of the cost. The office staff assisted us in applying for the government rebate that would defray the cost of the system.  The drilling of the wells for the system took several weeks due to the rocky terrain and wet conditions.  But the workers did a great job under less than ideal conditions.  Installation of the new duct work, coupled with the retrofit of the existing system, was handled perfectly by the installers and designer.  Even the Building Inspector was impressed by the quality of the duct work, noting that it was the neatest work he had ever seen. The best aspect of dealing with Ryan, Inc. was the fact that all the expertise needed was provided by their own employees: the well drillers, electricians, plumbers, installers, and office staff were all in house. That saved a tremendous amount of potential aggravation in trying to coordinate all trades.  And the company continues to be responsive to any questions that we have.  In summary, we would highly recommend Ryan, Inc. as an extremely professional organization.

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Installation was great! They did almost all of the work in a day, descending on the house with a lot of personal who worked well together and were extremely professional. Since then, we have noticed a decrease in our gas usage, especially considering the difference in winters. As an example, our January usage for gas dropped from 2013 - 2014, even though the winter was colder this past January compared to Jan 2013. With the few minor issues that have arisen since then, they have been very quick to come and fix them. I would highly recommend going with Ryan Inc!

The project went fine, but I have not noticed much savings from the system Ryan recommended. The project cost was $20,000, which included insulating the house and installed the new hybrid heat pump system. My out of pocket costs were $10,000 and Ryan got the remainder from the energy program. Ryan staffed the job well and the work was OK. I had to have them come back a few times because their workers did not properly seal ductwork and did not properly set a thermostat, and did not do a couple other things as well as they should have. 

   Based on my energy audit Ryan recommended a hybrid heat pump system to achieve the required energy efficiency. After they installed the system I noticed on the report they had written down my air conditioning unit was from the 1990s, when it was the original one from the 1960s. I wish I had gone with a regular system. I haven't noticed savings. I think they could have achieved the energy rating by replacing my hot water heater but they did not explore that option with me. The heat pump uses electric heat until the temperature outside reaches a certain degree, and is supposed to then switch over to gas. That was supposed to be set around 40 or 50 degrees. This winter, after receiving a sky high electric bill, I called Ryan and they sent a technician over right away. I learned my system was set to click over at 15 degrees to natural gas and used electric heat  until then, when it should have clicked over at 40 or 50 degrees. With the cost of electric, you can imagine how high that month's bill had been with the cold winter we had.

     I give Ryan an A rating for professionalism and responsiveness. They stand by their work and will make good if an issue arises. I wish he would have offered to pay the difference in my electric bill, however, I did not ask him to pay. They are a bit pricey, but with some of the other fly-by-night contractors I received bids from, I at least knew Ryan would be around to fix any issues that may arise. It has been a few years and they have been really good about coming back and have not charged me. I would recommend them, but as with anything else, do your homework.

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our boiler- stopped working onthe coldest day of the month- i called Absolute first-  which was a fiasco- I then called Ryan - they gave me a time frame of btween 1 and 3 pm and were there by 2:30- the service man was extremely profession- I told him what the other service said was wrong- He refuted and proved it was not the electronic ignition but  pilot light and bleeding of the line- cost if I had believed Absolute - 900-  +-  They also set me up witha Home Energy audit at no cost-  which went well- There is not a doubt in my mind that I will use Ryan as my  home heating and plumbing specialist- A1 company

We live in a 140 year old city row house, which makes venting for a high efficiency unit hard to figure out. Add that the basement that houses the boiler and HWH was under 2 feet of water during Sandy, so we were trying to move it to a closet on the 1st floor. I had 5 contractors out before Ryan, each telling me completely different things that could and could not be done per code and manufacturer specs. PSEG wouldn't even give us a quote because the low ceiling in our basement was a "dangerous condition". Along comes Patrick Ryan with the first realistic solution that solved both the code and manufacturer spec problem for the venting, and at the same or lower price than the other contractors. Then, they offer up this fabulous Home Performance Program (fthrough State of NJ) that gets us a $5, 000 credit and $10,000 0% for 10 years. That savings in up front money allowed us to also upgrade our sump pump and basement insulation. In the meantime, the HWH went kaput (the day before our tenants were returning from an extended vacation). Ryan sent someone out the next morning to see if they could fix it, and when it wasn't doable, they walked our new system permit through (including historic) so they could start the next day. That brings us to the install. The guys were great - professional and personable. They did their best to minimize the disturbance to our tenants, and did top rate work. We love our new Combi System, and I doubt our basement ever looked so clean. I have nothing but great things to say about Ryan... highly recommend!

I think they're pretty good. They're pretty on time and the service was pretty good. They also discovered some construction issue in my house. I called them again and fixed it without any charges. It's very nice.

The electrical panels that he installed failed within 6 months. He said he was installing new lines when what he did was he disconnected lines in the attic  that serviced outside outlets and an attic fan. He also had a worker drill through the supporting structures in the basement and so changed my 2X8s to 2X2s because he drilled holes 2 inches from the floor. He came across as very personable but his helper was somebody that he picked up at Home Depot and didn't speak English. I don't know how long he had been in this country. I had just bought this house, it was my first home. He came recommended but if I had money for a lawyer I would sue him because he did more damage.
I moved my kitchen and I asked him to install a line for my stove. I told him I wanted to install the lines that previously serviced the stove for a gas dryer. Instead of initially installing the lines for the stove and leaving the other ones where it was, he replaced the existing line. I don't know he stays in business. I had him put lights in the basements and they worked for about 6 months and then they quit. They were very eager to take my money. He said he was going to come back and he never followed up.

The experience, for me, relies on communication, follow-up and delivery. Both were excellent.