Shane A Foster Plumbing & Hydronic Heating

Shane Foster Plumbing is a true professional. He spent time with us to review options. Shane had a very good relationship with the local plumbing code official who recommended we have Shane do the work. I would highly recommend Shane Foster Plumbing and plan to utilize his services in the future.

Excellent. Brought one helper, and they finished the work in a few hours. Left new line under air pressure for plumbing inspection. They spread tarps under the pipe threader machine to prevent cutting oil from soiling my garage floor. And - bonus - neither of their trucks leaked engine oil on my newly sealed driveway. Overall - both men were polite and efficient - not too chatty but focused on their tasks. Friendly, polite and a pleasure to have them here working. Very responsive to phone messages and email.

Professional, courteous, and did a good job.

unknown

Perfect-needed to order parts and will return next week to complete the job. They were professional, courteous and wore shoe booties-showing respect for my home. I will never call anyone else!

unknown

They were on time and quick with their job. They were very knowledgeable. They made a nice, clean and neat work. In addition, they always show up immediately when we call for their service. They have been working with us for years.

Shane A Foster Plumbing and Hydronic Heating is wonderful. After the hurricane we had so many problems and he put in a new system for our sump pump and quoted me one price, but when he finished the job he said that it took him less time than what he thought so the price was actually less.

Shane was asked to repair a toilet that would no longer hold water in its tank, and repair a leaky faucet. Since the jobs were small and not emergencies, we scheduled the work well in advance. He arrived on time and was done within an hour. The work Shane performed was simple and uncomplicated, but he met it with his usual enthusiasm and professionalism. He charged us $142. But the main reason for this review is what happened after he completed the work.
A few hours after repairing the faucet, my husband noticed a leak under the sink. One of the supply lines was leaking, and it must have been leaking for the 2 hours since Shane had left, b/c the water had seeped down into the basement. :( Hubby turned off the water, called Shane, and he was back within the hour to see what was going on. Turns out that the supply line was attached incorrectly and it just chose that day (probably with the wiggling and jiggling of the faucet repair) to begin leaking. He fixed it, examined the other supply line (which was holding but would eventually need to be replaced as well), and only charged us for the part ($20). He charged us no labor, and he was there for a good 30 minutes (which is $60!).
This is Shane Foster at his best - he is thorough, clean, prompt, courteous and HE STANDS BY HIS WORK. We will use him again and again and again, hands down.

We love him and he is fantastic. His price is more than fair. He was here exactly when he said he was going to be. He is always been upfront about his per hour cost for labor and what he thinks he needs to use for materials. He is always very good at giving us a verbal estimate over the phone when we ask him to do anything for us. He was always good in telling if he has the materials in the truck or if he needed to get the parts if he doesn't have it handy. He is great and his business is driving precisely because he calls back almost immediately. He is extremely responsive. He has also done lot of work for us in the past and we never had an issue. He stands by his work. We had problems with sink that he had done for us and in particular we had crazy issues with the kitchen sink faucet. He installed it and it broke. He came back, fixed it, ordered the warranty as it was a life time warranty on the equipment and his labor was free to fix and repair it. He actually ended up coming out three times and then said to us he didn't understand why we kept telling so many issues and that he wanted to replace the whole faucet and give us something which was completely different. When he did that he gave us a list of different kind of options that we could go with and he agreed to split the cost of the new with us. Because he had come back so much to repair what he had already purchased we felt like it was fine for us to split the cost. It wasn't an exorbitantly expensive cost but it was a different brand that he had success with. Since then we hadn't any issues. He stands by his words and he is a stand up guy. We can't say enough good things about him. His prices are always well within what we expect it to be and his colleague that works with him is fantastic. If Shane is not available then his colleague returns the call. There is always someone to respond to our call. It's really hard to find any other contractor who calls back.

He showed up when he said he was going to. He charged me $100. He was here just over an hour. It was not an easy repair, he had to take the whole thing apart. I have used him 3 or 4 other times.