Ketterer's Auto Repair

I pulled into the service station located at this location to get gas on Thursday night, Jan. 23. Ketterer's Auto Service is attached to this service station; I do no think the two businesses are connected. After I got gas, my car would not start. This problem had happened once before in the past month. There is nothing wrong with the battery; a AAA tow truck driver explained to me that this is an easy, inexpensive fix -- it involves the gear box and the car eventually starts after playing with starting it in neutral, etc. I had planned to bring my car in for service for this problem in the near future. Since I was blocking traffic at the pump, I went into the repair shop portion of this business and looked for the mechanic. As I had already called my husband to come get me, my plan was to leave it with this gentleman to be fixed. A man came out from the back. His attitude was not one of welcome. I understand it was cold, it was 5:45 p.m. and to put it quite clearly -- he was NOT interested in being of any help. I explained what the tow truck driver had told me -- about the gear box, the timing, easy fix, etc -- and the guy literally said he had no idea what I was talking about. And he walked out. Just walked out, got in his truck, and drove away. And left me stranded right in front of his place of business. So, my point: I get it, it was late, cold, and this guy just wanted to be home. But I am stranded right in front of your business and you did not want my business, or any of my friends' business, and couldn't care less about any negative reviews. Good luck with that, Mr. Ketterer -- if that is who you were. OR, if it was an employee of yours -- rethink that, will you?