"Thank you very much for the feedback [Member Name Removed]. We appreciate your business."

"Mr. [Member Name Removed]called us on Friday August 4th and requested an estimate for painting/staining his deck. We provided the free estimate on Monday August 7th. Mr. [Member Name Removed]did not hire us and we did not do any work for him. Olin Johnson Owner CertaPro Painters 609-577-0099"

"WOW! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise.we really appreciate that you took the time to share details about your recent experience with us."

"A member of the CertaPro Painters Mercer and Middlesex Counties team appreciated the opportunity to provide a proposal for painting to Mr. [Member Name Removed] on June 2nd. Regrettably, an email sent to that team member by Mr. [Member Name Removed] on June 13, that requested additional pricing, was overlooked and not promptly responded to. We sincerely apologize to Mr. and Mrs. [Member Name Removed] for this inconvenience as punctuality and delivering extraordinary experiences are two of our core brand standards. With that said, we are taking steps internally to avoid mistakes like this from occurring in the future. Upon learning of this issue we reached out to Mr. and Mrs. [Member Name Removed] via email and voicemail and welcome the opportunity to make this right for them. On behalf of myself, the owner of the CertaPro Painters Mercer and Middlesex Counties franchise, and my team, we apologize. I can be reached on my cell phone at: 609-577-0099 Sincerely, Olin Johnson"

"Mr. [Member Name Removed] purchased our Painter for a day deal for $399. This deal specifies that CertaPro will provide 8 hours of painting service(labor only) for $399. Mr. [Member Name Removed] requested having us install an epoxy floor in his garage, This job takes considerably more then 8 hours to complete and requires specialized equipment. In addition, Mr. [Member Name Removed] lives aver 30 miles outside our specified coverage area. I informed Mr. [Member Name Removed] that the service he requested was not covered by the deal he purchased and he received a full refund from Angie's List. Olin Johnson, Owner"

"Members reading this review please understand that this was a very unfortunate situation. As a business we do make mistakes but also know that we always work with our clients to correct mistakes and learn from them. In this case we have offered to return to the [Member Name Removed] residence to repair or redo any work they are still not satisfied with. If you are in doubt of our quality of work, please take some time to review the rest of our outstanding reviews. If you have any further questions please give me a call.” Olin Johnson, Franchise owner Mercer-Middlesex CertaPro Painters 609-577-0099"