"We at Broadway Movers are a family owned and responsible business of over 80 years. We employ specially trained and skilled movers for all our clients relocation's. I, Peter Crocker, am sorry to read your review, even after our business’s numerous personal conversations with you about your claim. We would not be in business for this long if we did not treat every client with our utmost urgency to resolve any issue. We do apologize for the delay. I would like to clear up the more troubling issues to assure your satisfaction. Your moving date happened to be a very humid, hot and rainy day in June. Loading furniture in those conditions can impede the movers both on time and safety. We added an additional 2 men and truck in an effort to speed the move up for you, not because we were unprepared as you may believe. You were not charged for the truck and were given our discounted additional movers. Unfortunately due to the loading of your household goods in the rain some items may-have went into storage wet. Every attempt was made to wipe down all items prior to unloading all items into storage, but again even with our best efforts some items may have remained wet and as such lead to some of your claims. We at no time attempted to use a sharpie or any other device to cover any damages. We had our furniture repair person schedule a time to come to your residence and review your damages. We understand that accidents can and do happen in our field of work, and should our best efforts fail then our claims service usually makes up for any damages in a timely fashion. The specialty pieces you may be referring to as taking longer than 2 months is the piece of glass that was not easily replaceable. We attempted to have it recreated at 3 different local companies but they were not to accomplish that for us. We also attempted to contact the manufacturer but they are no longer in business. We currently have a 4th glass maker who is replicating the piece to both yours and our standards. We have gone above and beyond our normal policy to help our client, much before we received any such review. Currently the glass is completed and will be delivered to you, fulfilling our claims commitment to you. We are reminded daily that moving services can be an uneasy and sometimes emotional business. We at Broadway Movers try to make our clients moves as smooth and easy as possible and to much praise and satisfaction. We are sorry that yours had it difficulties and hope that you do consider us in the future as we strive to provide top service to our clients over or competitors. Thank you."