Quality Construction & Roofing LLC
About us
*Fully Insured*24 hour emergency service*Senior citizen discount.
Business highlights
Services we offer
ROOFING: new Roofs, all repairs. FIREPLACES: cleaned, cleaned and capped. GUTTERS: cleaned, driveways, flat roof, foundation repairs & waterproofing retaining walls., pavers, re-roofs, rebuilt, refined, repaired, repaired dampers installed. CHIMNEYS: repaired, screened & installed. MASONRY: steps, sidewalks
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 14% | ||
| 29% | ||
| 0% | ||
| 0% | ||
| 57% |
They started work on the discussed date but, unbeknownst to me, they failed to get a permit to begin work and were promptly shut down by the building inspector (I guess he was driving by). They told me they pulled a permit for a person with a similar name, but, I ended up having to go down to city hall with the project lead to fill out the permit application with him.
Once the permit was obtained the work went quickly and was done over the course of two days. They did not install the caps on the chimney as they wanted to wait until everything had fully set first.
Three weeks later I finally got them to come back and finish the job. I haven't used the fireplaces yet but with the fall weather coming I may give them a whirl. If there are any problems I'll post an update but everything seemed to be done properly and everything went smoothly with the inspection.
"[member name removed], Thank You for your review at Angie's List. It was unfortunate that there was some confusion with the permit, but happily resolved in a timely manor. Please feel free to contact Quality with any concerns or questions. Sincerely, Amy (office Manager)"
Now to present day. As I'm now in the market for a complete re-roofing I called several companies for estimates. By my error I contacted "Quality" again to schedule an appointment. I was told they would be here between 9a-1p today and again no show.
If you value your time at all, don't bother with spending a second of it with them.
"[member name removed], Thank You for sharing your experience and your review of Quality Construction LLC. It is a pleasure doing business with you. "Quality Construction, Where your Family Is Our Family"!"
We rescheduled for this morning. They showed up and quoted us a price of $350. When I told them that their price was crazy, they offered to do it for $320. I told them they were out of their minds, and sent them on their way. To put things in perspective, the last time we had our gutters cleaned earlier this year, we paid $50. We have a four bedroom, one story ranch, so all the gutters are as easy to access and clean as can be. Their $29.99 price must be for someone who lives in a 10' x 10' shed.
"In response to [member name removed] comments or review to Angie's List. Upon receiving a call from a customer or potential client, the secretary or secretaries inform all, that the estimates given are FREE, and they are under NO obligation. The coupon provided clearly states "starting at $29.99". This is the reason we offer FREE ESTIMATES. Obviously the estimate given to [member name removed] was not what she anticipated. Our apologies. Quality"
fireplace. During the phone conversation the company asked for our phone
number and address. The company then gave a date that they would do the
service, which was November 23rd 2012 between 1-5 pm. On the 23rd, we
waited until 4:15pm and then decided to give them a call. The
representative told us that he gave us a call at 3"15pm and since we
didn't answer the phone, his technician would not come out to do any
service. I then asked the representative why would you give us a time
frame if you were not going to come to the customers house. He said, he
wasn't going to send a technician out to our house if we didn't answer
the phone. He then asked me to transfer the call over to customer
service representative who was also rude with me and told me if I didn't
like their company then go somewhere else. That's what customer service
gets you today. I would not recommend this company to anyone.
"In response to Mr. [member name removed], It is the policy of probably all Roofing and Chimney Contracting Companies to call before arriving to any clients home. At Quality Construction, our policy's are mandatory. Often emergencies or forgotten errands arise. Without the home owner present, Quality Construction will not access the property. In doing so, it is an invasion of privacy and can in some cases become a trespassing issue. With a four hour window, most clients appreciative of the courtesy call. Thank You, Amy (Office Manager)"
Call went out to QUALITY C & R and a team showed up the same evening willing to assess the damage and provide the required tarping services. The cost of emergency tarping was high but given the circumstances we understood the effect our demand had had on the cost of supply and as such we complied. Additionally, other companies had already told us we would be on a two week waitlist for tarping. Some never even returned our calls.
An estimate from QUALITY R&C for the repairs was comparable to and sometimes cheaper than estimates from other companies. We decided to go with QUALITY C&R and we were pleased with the speed and efficiency with which the repairs were done. The work also came with a three (3) year guarantee. What more can we ask for? Our contact guy ERIK J. was very professional in his relations with us and allayed our fears when we were becoming impatient as a result of the impending threat of rain.
All in all we were very satisfied with the quality and timeliness of the work done.
"Quality Construction & Roofing would like to express our appreciation for your review. Our goal is to keep our clients satisfied and with quality results. Thank You Again, Amy (Office Manager)"
"Unfortuantley this was a situation that was caused by miscommunication along with a little confusion on our part. We apologize for the inconvenience and frustration that this has caused you. The money should have been returned to you at this point. If there are any further issues we will address them immediatley and professionally. This particular situation does not reflect how we run our business at all. We are a fairly new company and we display hard work and dedication when it comes to the jobs that we take on. We do our best to fullfill all of our customers wants and needs. Our goal is to make our customer's happy and keep them wanting our business. We will do whatever it takes to satisfy our customer's and if any issues arise we will fix them abruptly until the customer is 100% satisfied. Once again this particular customer's situation is unfortunate but overall is not a reflection on how we run our company."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
494 S Riverview Dr, Totowa, NJ 07512
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