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They ordered the wrong windshield for the car at first, so they had to come back.

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They are crooks.  I called for a quote.  They gave me a quote in writing for my 2010 Mercedes E360 and they brought the wrong windshield.  He called his manager and the manager said well that windshield has a camera in it and I said I don't need that all my windshield has is a rain sensor so he told me it would be another 300 dollars.  He said because it was more popular.  I said who do you think your talking to.  I called the CEO of the company and he didn't call me back. 

This is the 2nd time I attempted to utilize this company.  The first time, I required auto glass replacement, but was told it would take 5 days to get the required glass.  As my car was undrivable, I contacted a local company who was able to do it the same day. My most recent attempt was more frustrating.  I called and made an appointment.  When I arrived, I was told my glass had not been delivered yet.  I said I would wait and upon waiting 10 minutes, I was told that even if the glass was delivered within the next 20 minutes, they couldn't do it as they had other appointments.  Very frustrating as I had taken the day off from work and the man at the desk was dismissive and couldn't have cared less.
Went home and called a small local company that was able to come to my home to do it the next morning.  Lesson learned:  many of these huge national companies with numerous locations are not consistent.  The right hand doesn't know what the left is doing.  I'm sticking with the "mom and pop" businesses.

Perfect...quick...fair price...professionally done.

Driving home a few days ago the rear glass on the car exploded for no apparent reason. It sounded like a gunshot. The following morning I called Safelite and spoke with Don. He assured me that he could replace the glass and we scheduled an installation date at my home. Aside from the date slipping, within 2 days of that date I received a call from Chris who said he would be at my house around 2:00 PM. Chris arrived as promised and within 90 minutes he had completely installed the new glass, removed and vacuumed all the broken pieces inside and outside the car including the trunk, the driveway and the street. He also reconnected the radio and the 2 defroster connections that are inside the rear glass. And the glass he installed is original OEM Lincoln glass and not a made in China reproduction. My wife and I couldn't be happier with the finished product, with Chris' professionalism, and with the price, which was less than if I had ordered it on-line and had it installed afterward. Plus we have a lifetime nationwide warranty against breaking. A perfect transaction and I never had to leave the house! I highly recommend the Toms River Safelite Auto Glass Co. (The cost I published included the tax and a small service fee for coming to my house .)

The windshield now looks like new - can't even see where the damage was. Easy to make an appointment with them. We went to their location and they were ready for us. In a very short time the windshield was fixed and we were on our way.

I was a bit apprehensive after reading some of the internet reviews, but the experience was perfect. It was easy to select an appointment date and time (all online). The technician was ready when I arrived and finished early. The estimate was accurate and there were no unforeseen extras.