Corner Stone Structural

"[Member Name Removed] rebuttal Johnson Kelly Inc. would like to apologize to the [Member Name Removed] family for any inconvenience and/or bad feelings that the [Member Name Removed] family may be going through. That being said the following is an accurate account of the events that took place with regards to their foundation replacement project. In the review they did indicate that once work had commenced and after the foundation walls were removed that a Johnson Kelly Inc. representative told them that we could not build the new foundation walls until the weather was warmer. This is not what happened. It was only after the foundation walls were removed and the entire footing was excavated that unforeseen damage to the footing was revealed. Unfortunately the footing could not be inspected prior to this due to the fact that it was at a depth of 8 foot below grade. The [Removed Member Name] were told that the footing may be in need of replacement from the beginning. It was our hope that this extra footing work was not necessary so they wouldn't have to incur substantial additional cost as well as delays to the building process. There were no indications that the footing would need replacement as there was no sinking or shifting of the foundation wall at its base therefore this was a situation that required further inspection after the excavation and demolition of the existing foundation. This was explained in the beginning. Unfortunately once the foundation wall was excavated and demolished and once the footing was exposed it was determined by our engineer that the footing was in need of extensive repair. This possibility was discussed with the homeowner prior to commencing with our work. The homeowners did agree at that time to commence with the work anyway. At that point a new portion of engineering was necessary and was acquired by us. Unfortunately by that time the temperatures were too low to perform these operations. This was the cause of the delay over the winter. These footing upgrades and repairs were needed in our opinion and the opinion of our engineer in order for Johnson Kelly to perform this job to the best of our ability. In the [Member Name Removed] review they indicated that we were the cause of their hot water heater and furnace to fail. These elements were also discussed prior to the commencement of work. They were showed evidence that there machinery was on it's last legs and may not survive this process. They had water corrosion and Rusty connections everywhere. The electric and the plumbing were in complete shambles. The electric connections were all poorly installed and the plumbing connections showed signs of leakage, rust, etc. As soon as the new portion of engineering was passed by the Township and the weather was warm enough we proceeded to wrap this job up to the best of our ability. The [Removed Member Name] did indicate that our work was in top-notch condition and in the end would last a lifetime. The [Removed Member Name] indicated in their review that they have water infiltration. They were informed from The beginning that they may need proper drainage installed at the interior slab of the basement. This is completely separated from the foundation work that we did do and did not have anything to do with our plan/contract. We indicated that we are not waterproofing experts and do not perform that operation. In the end they did receive the proper foundation replacement and our work will last a lifetime. Many of the items outlined in their review were items that were due to faulty mechanical elements and situations out of our control. We as a company did deal with these problems properly."

"Johnson Kelly Inc. would like to apologize for not providing an estimate in a timely manner after visiting your location. During that time frame we were extremely backlogged with our engineering reviews due to increased project volume, and in addition we were waiting for final flood elevation and foundation requirements before submitting estimates for work. We strive to provide accurate proposals for the full scope of work required for our projects. All that said, we should have kept you informed about the status of your estimate and apologize for any inconvenience caused by our delayed communication. Please contact us directly if you would like to discuss this matter any further or require any additional information."