Jersey Coast Appliance Inc.
About us
Welcome to Jersey Coast Appliance Jersey Coast Appliance offers New Appliance Sales, In Home Service, Parts, and Quality Pre-Owned Appliances, HVAC sales, installation and service. We are proud to be the only Certified Service Center in Ocean and Monmouth counties – and voted “best of the best” by the Asbury Park Press and Ocean County Observers readers poll. Why do business with a certified service center? Customer satisfaction is our top priority. As our valued customer you’ll reap the benefits of our nationally certified technicians. When any of your home appliances need servicing, you'll be pleased to know that Jersey Coast Appliance provides only EPA/NATE certified, factory-trained technicians, and MCAP master technicians. We invite you to experience the difference in working with a nationally certified customer service professional. Who are we? We are a team of professional appliance service technicians, master technicians and certified support personnel dedicated to serving our customers with honesty and integrity. Every associate at Jersey Coast Appliance subscribes to a code of ethics with the highest standards of moral and social responsibilities. If there is anything we can do to serve you better, please let us know! Our Code of Ethics: We have the following primary moral obligations to the people we serve. Since rational people act knowingly and freely, violations of these obligations raise the presumption of a moral wrong. Honesty: Lying or misrepresentation is understood to be a deliberate attempt to mislead others. Promise-Keeping: The freedom to make promises comes with the obligation to keep them. Loyalty: A person, who has placed faith and loyalty in you, is entitled to a comparative degree of faith and loyalty from you in return. Fairness: Treat others, as you would have them treat you in return. Justice seeks reciprocal action. These duties bind the fabric of our civilization; make social life and personal relationships possible. They also reinforce commercial and business operations as well. When injustice rules relationships, and harmful actions are the norm, social life and business relationships cannot survive.
Business highlights
Services we offer
Appliance Parts, Dishwashers, Dryers, High End Repairs, Hoods etc. Central Heating and Air Conditioning Sales, In Home Major Appliance Repair, Indoor Air Quality, Ranges, Retail Sales and Installation of Major Appliances such as Refrigerators, Service and Installation, Warranty Service Providers for Most Major Brands, Washers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 25% | ||
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| 75% |
"Dear Ms. [Member Name Removed], We here at Jersey Coast Appliance continually strive to accommodate all of our customers with times that are convenient to their life style. We do recognize that many of our customers work during the day and cannot take a day off from work to have their appliance repaired. That is why we offer our Night Owl Service. Night Owl Service is available from 4pm to 8pm Monday through Friday. Our CSR’s are required to offer you that unique service when there is a timing issue. I hope that we did not overlook offering you that service. Night Owl Service can also be ordered on our website at [hyperlink removed] If our CSR appeared to be rude to you, I apologize and will certainly take time to revisit this issue with her. Although there is no excuse for rudeness, we are in the middle of preparing for the impending storm and rescheduling all the customers that were scheduled for Saturday as no service will be available during the blizzard. This rescheduling process has maxed out our capacity for available time slots for next week. Again let me apologize for the not so good experience you had when you called and ask that if you should decide to forgive us and use us again we will offer you your trip and diagnosis at no cost to you. Stay safe and warm during the storm. Sincerely, Trish Hall Director of Customer Service Jersey Coast Appliance 732-240-2262 [hyperlink removed]"
The following is a copy the letter that I submitted to their website customer service the day after the attempted service repair. It has been 9 days and I haven't received any type of response. Unfortunately, the offer that I made near the end of it, to apply the money spent on the part that I paid for (which did not fix my dishwasher) towards a new one, from their store is no longer on the table. In the frustration of waiting to hear anything back from them (after 7 days), forced us to go out and purchase a new one for another $729+tax. I simply cannot recommend a service company that does not stand behind their guarantee, regardless of how well their technician treated us as his customer. Should an attempt be made on the part of Jersey Coast Appliance to somehow rectify the situation, I will very happily provide a follow up review stating so to Angie's List.
Here is the letter:
Dear Jersey Coast Appliance,
On Monday of this week(1/21/13), a technician was sent to our home for service on our dishwasher.
He was prompt, courteous, friendly and professional. During the course of
trying to diagnose the problem, he discussed with me that what he thought was
the culprit would not be cost conducive to have repaired. When he told me of
the labor involved, I agreed that if that was the case, we would simply replace
the dishwasher. The only way to know turned out to be replacing a burned fuse.
When he did, he said I think that this fuse probably damaged the mother board,
but maybe not. If it is still not working properly don’t worry, the part and labor
are under our guarantee and warrantee.
When I called the very next day (1/22/13) to report that the dishwasher was still not working
properly, the person answering the phone disclosed that the $263.00
unsuccessful repair from the day before was our loss financially. She said that
she could send the tech back on Thursday or Friday of this week again, at our
expense.
At this point, I still have a broken dishwasher and have paid $263 for nothing. I would like to
replace the entire dishwasher as the tech had recommended when he was working.
He made it seem as if I would still have that option. I would happily purchase
the dishwasher from your store if you were willing to give me a credit for the
amount already spent minus the “trip charge” of $99.95.
In this day and age of unlimited consumer options, I would think that satisfying your customers is
of utmost importance. I chose your service because of a recommendation from
another company and because of the reviews that I read on the Internet. I do
not wish to have to write a negative Angie’s List review after having such a
positive experience with your technician.
Please feel free to call our home at 732-785-0009 or reply
via email.
I thank you in advance for the courtesy of a reply.
Sincerely,
Kimberly McMullen
.
"It is truly unfortunate that the members had to wait for such a long time to have one burner repaired on their cook top. However, their post is not entirely accurate. Jersey Coast Appliance is an authorized service company for Kitchen Aid but we do not have the authority to offer a replacement cook top. During this time period, Kitchen Aid (Whirlpool) has had difficulty supplying parts to their service network. Unfortunately this was one of those parts. It was not the fault of Jersey Coast Appliance. It is fair to say that the cook top is a special downdraft cook top with not only electric but venting for the downdraft to be disconnected. In keeping with company policy, our technician felt that a one man removal may cause damage to the customers counter top and cabinets, and rescheduled the call for when he could have a second man to help with the removal. Jersey Coast Appliance apologizes to the Combs for their inconvenience and accepts part of the blame for that. However, Jersey Coast Appliance has been in business since 1981 providing fast and professional service to our customers. We are proud to be the only Certified Service Center in Monmouth and Ocean Counties and our technicians are all Certified Master Technicians. We hope that the Combs will have a speedy resolution to this issue."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Contact Information
18 Rt. 37 East, Toms River, NJ 08753
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