FAA Contractors LLC

unknown

I contacted FAA Contractors in January 2014 to provide an estimate and professional guidance on a interior damage from a mysterious water leak at a wall-sized atrium (garden) window. The leak had been there for quite some time and the actual source could not be determined. It was first suspected that there was damage to the window frame, floor underneath and adjacent bedroom floor as well. I contacted Frank and requested that he survey the problem and provide an estimate for repair. He arrived promptly, was courteous and professional. We had an extended conversation about the job, and what he felt needed to be done. The main goal being to find the actual source of where the water was coming in from before any repairs could be considered. Once again, due to the construction of this window, the actual source had escaped detection for over a year. Due to continuing bad weather at that time of year, he opted to return on another day when it was clear and dry to investigate the possible source. After he determined where he felt it was coming from and affecting a temporary repair, he gave it some additional time to insure that he had found it, which we found later he had. He returned to start the demolition and subsequently found more extensive damage inside the wall that was hidden from view on first inspection and threatened structural integrity. That necessitated an additional estimate as the cost would be considerably higher. After pictures were sent to the insurance company of the additional damage and the estimate was amended, a date was set for the actual repair. Both Frank and his wife Carol have decades of experience working with insurance companies, which took more concerns away from my mom and I, and they dealt with all the paperwork and red tape. The pride that Frank has in his work is obvious. He did am amazing job (under some not-so-great and complicated circumstances) repairing the visible and hidden water damage, moving and replacing baseboard heating units, repairing and piecing hardwood flooring, matching the wall color, painting and repairing the floor in the next room that had also been affected. He and his wife Carol run this business together and were two of the nicest, most helpful people I have ever encountered. They helped my elderly Mom and I through this process and I will be forever grateful to the both of them especially considering that I had to leave in the middle of the process and return home to another state. I would recommend FAA highly. They have bolstered our confidence in that there really ARE good, honest, professional and highly experienced companies that can and will get the job done RIGHT the first time. The window no longer leaks, the water damage is gone with no trace of it ever being there, the rooms are back to their original beauty and my Mom and our expectations were met and exceeded. Frank and Carol-THANK YOU for everything! You both are the best of the best! God bless you and yours!

It went very well. They were always on time and they explained everything. They did excellent work.

Frank of FAA is a great guy. Very knowledgeable and really easy to work with. We originally wanted to have the wall between our kitchen and dining room removed and an opening in the wall between our kitchen and living room. Frank suggested that it would look better to remove the wall between the living room/kitchen and maybe make a breakfast bar. This would really open up the floor plan. We were reluctant at first because this is a load bearing wall, but Frank put us at ease and described the process from start to end. He showed us numerous computer generated views of the new layouts. Even with my wife making changes and changes, Frank was a true professional. Listening and helping with decisions along the way. He returned to our house about 5 times during this process to show us varying options. He was always on time, even coming late in the evening due to our work scheduled. When we finally decided what we wanted he gave us a full contract detailing all of the work to be performed, materials to be used/purchased and time frame for the start and completion of the work. Frank and his son were punctual everyday, cleaned up at the end of every work day. and did exactly as they said they would. Frank and his wife Carol were always accessible either by their office phone, cell phones or email/text. Always kept us up to date with what was happening on any given day and always kept to their word. When in the middle of the project we decided to add the additional recessed and pendant lights he gave us a good price and easily worked this big change into the schedule. All of the funding on the project was detailed in our contract and was adhered too by FAA. Everything came out exactly as Frank said it would, and it looks great. We would definitely use FAA again for our next project of building a porch/portico on the front of our house next year.