TNT Fence Co

"Dear [Member Name Removed] Architect, We know you are happy with your fence and that it is installed exactly where you wanted it. You told us you were pleased with how it looks and so I'm so happy that Angies List gives contractors an opportunity to respond to reviews . There is so much more to this, as you well know. I'd like to address each of your points itemized below 1.) The reason the lawn had gotten damaged is because there had been posts set there. The posts were installed in that location because you requested them there. Then, when you changed your mind, we extracted the posts and reinstalled them in the new area you told us you preferred. We did fill in the holes and raked them over. Had you been decisive, this would have been avoided, and also saved a lot of time and effort. 2.) Crushing the piece of your edging was an accident. We apologized for this numerous times in emails, over the phone, and by Troy stopping over to resolve this. Your site required the machine to dig holes, and the space we were working in was very limited. Again, it was unintentional and the offer still stands. 3.) The contract is higher than quoted because it was based on a price per post installation - as you well knew. So... when you added more posts, the price went up . Mr [Member Name Removed], we always strive for complete customer satisfaction. Having worked with your architect services / designs on 3 separate occasions, we expected so much more professionalism from you. Your indecision left our installers installing and moving posts around like they were lawn furniture . The same indecision led to a post being placed directly on top of a drainage pipe...this from an architect ? ( which we repaired at our own expense) You expected our installers to move all your construction debris out of the way for the fence installation- which was never discussed or factored in. The wire you expected us to use was buried in weeds 10' tall that we had to fetch. My men spent an hour just hacking away at the weeds and briars to get to the buried, overgrown rolls of wire. Because of all the ways you took advantage of us, your simple job went from taking a day to taking three days. But, in the end, you got exactly what you wanted , where you wanted it, and told us you liked the end result. You were happy with your new fence. For that, we felt accomplished and satisfied. What disappointed us, however, was that we tried contacting you for over 3 months with no reply regarding the damage to the edging and no payment for any of the work or material."

"Thank you .. It was a pleasure working with. We are glad we could help contain your dog and give you peace of mind . Thanks again for the business . Troy"

"The member was a pleasure to work for. And we couldn't agree more - communication is important. We would have welcomed a call or E-Mail from the member at any time during the wait for her materials. The year 2011 certainly was a year to remember- from persistant rains and flooding, two hurricanes, a freak blizzard in October, to power outages for weeks at a time (which incidentally was the cause of our delay). At TNT Fence Co. we are always happy to hear from our customers and strive to make their purchase a pleasure from deposit to completion."