
TNT Fence Co
About us
TNT Fence Company, established in 1989, is dedicated to providing quality fence installations. We offer a wide variety of fence styles in an assortment of materials. We create and design our select wood fences using the finest lumber and materials. We pride ourselves in well-orchestrated installations—whether the fence is for practical of decorative purposes. We offer a full range of fencing options such as: Privacy, Rail, Picket, Deer, Pergolas, Gates and much more! Contact owners, Troy and Rita, to discuss the fencing options that best meet your needs. Let our experience guide you in determining which style, design, and colors best suit your property.
Business highlights
Services we offer
Automated gate installation, Custom wood fencing, Decorative aluminum fencing, Deer fence, Horse fence, Landmark PVC, Picket & Privacy fence
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
5% | ||
0% | ||
0% | ||
5% |
"Dear [Member Name Removed] Architect, We know you are happy with your fence and that it is installed exactly where you wanted it. You told us you were pleased with how it looks and so I'm so happy that Angies List gives contractors an opportunity to respond to reviews . There is so much more to this, as you well know. I'd like to address each of your points itemized below 1.) The reason the lawn had gotten damaged is because there had been posts set there. The posts were installed in that location because you requested them there. Then, when you changed your mind, we extracted the posts and reinstalled them in the new area you told us you preferred. We did fill in the holes and raked them over. Had you been decisive, this would have been avoided, and also saved a lot of time and effort. 2.) Crushing the piece of your edging was an accident. We apologized for this numerous times in emails, over the phone, and by Troy stopping over to resolve this. Your site required the machine to dig holes, and the space we were working in was very limited. Again, it was unintentional and the offer still stands. 3.) The contract is higher than quoted because it was based on a price per post installation - as you well knew. So... when you added more posts, the price went up . Mr [Member Name Removed], we always strive for complete customer satisfaction. Having worked with your architect services / designs on 3 separate occasions, we expected so much more professionalism from you. Your indecision left our installers installing and moving posts around like they were lawn furniture . The same indecision led to a post being placed directly on top of a drainage pipe...this from an architect ? ( which we repaired at our own expense) You expected our installers to move all your construction debris out of the way for the fence installation- which was never discussed or factored in. The wire you expected us to use was buried in weeds 10' tall that we had to fetch. My men spent an hour just hacking away at the weeds and briars to get to the buried, overgrown rolls of wire. Because of all the ways you took advantage of us, your simple job went from taking a day to taking three days. But, in the end, you got exactly what you wanted , where you wanted it, and told us you liked the end result. You were happy with your new fence. For that, we felt accomplished and satisfied. What disappointed us, however, was that we tried contacting you for over 3 months with no reply regarding the damage to the edging and no payment for any of the work or material."
"Thank you .. It was a pleasure working with. We are glad we could help contain your dog and give you peace of mind . Thanks again for the business . Troy"
The late April weather caused some delays in getting some of TNT's prior work finished and our fence installation date was moved up to May 13. Mike arrived about 7:30 AM that morning and began knocking down the existing fence, the rest of the crew arrived before 9 AM and got right to work.
The fence that was being replaced was bordered by flowers and a neighbor's Koi pond. TNT was able to work around both the flowerbeds and the pond and performed a quality and professional installation. All work was completed by 4 PM the day of service.
My wife and I were (and are) well-pleased with their service.
The area to be fenced is very rocky. I had doubts about it even being able to be done, but they did a great job. My landscaper later asked me how they managed to install a fence in such rough area. I don't know how, but they did it.
On top of this, the price was at the low end of what I expected to pay.
I only wish I needed another fence or that TNT did other types of work because I would hire them again in a minute.
I didn't have to wait long. The next day, I had my estimate emailed to me. It was higher than other estimates I had received, but none of the other companies had reviews on Angie's list, and Troy & Rita were very friendly and accomodating, so I signed the contract. I did ask why the estimate was higher than others, and Troy explained that it was due to the rocky terrain. I appreciated the explanation.
As promised, the appointment was scheduled as soon as Troy and Rita received my deposit. Then, unexpectedly, Troy had another client that wasn't ready for him yet, and he already had my materials, so he actually asked if he could install a week early...which was fantastic!
Troy's entire crew arrived early in the morning for installation. The only surprise was that the auger hit a pipe at the end of my septic leach field, which they quickly repaired. The crew was very friendly, personable, and treated my space the same way I do. Nothing means more to me than having a contractor treat my home the way he would want his treated.
Since I was paying Troy from an online bank, and installation happened early, I hadn't yet cut a check from my online account. I explained that to Rita and Troy, and there was no issue at all with me having a check cut the day of installation.
I will be recommending TNT to everyone that needs a fence. If every company operated like this, there would not be a need for Angie's List. This company deserves special recognition.
An installation date was determined three weeks out from the estimate date. This date was adjusted due to a short stretch of bad weather, and the fence was installed in one day. (I was in out of town on the installation date, but my neighbor watched the installation and said the crew was "amazing.")
Some scrubby brush needed to be cut back in a few spots, but the crew apparently had no difficulty with it. There were a few small scraps of wire mesh left behind, and a small handful of staples, but the job was left otherwise in a neat and orderly fashion.
What I did not expect: the truck(s) used in the installation left some pretty deep ruts in the yard, probably caused by the rain that had delayed the job softening the ground. Two of the gates were high on the bottom and my puppy had no difficulty wiggling under them. I called TNT and asked if they could retrofit the gates, and was told someone would come out with some pickets to remedy the problem. In a few days I came home from work to find one gate fixed, and I took care of the other one. The pup has not escaped since. Overall, I am pleased with the job and the responsiveness and professionalism of the personnel. I would use the company again, and have recommended it to neighbors.
"The member was a pleasure to work for. And we couldn't agree more - communication is important. We would have welcomed a call or E-Mail from the member at any time during the wait for her materials. The year 2011 certainly was a year to remember- from persistant rains and flooding, two hurricanes, a freak blizzard in October, to power outages for weeks at a time (which incidentally was the cause of our delay). At TNT Fence Co. we are always happy to hear from our customers and strive to make their purchase a pleasure from deposit to completion."
Licensing
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