HEINE PLUMBING & HEATING CONTRACTOR INC

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Very well! Prompt & courteous, they took away old equipment & left the area neat & clean.

Good, All the tank needed was to have a pressure relief valve tightened and an extended emergency release pipe installed

very helpful, professional and thorough.  He understood his trade and the regulations around his work.

Let me start by saying that my father was a plumber, half brother, uncle and cousin are all plumbers.  Heine arrived promptly and had to wait 5-10 minutes for my wife to arrive home. They completely took advantage of my wife by quoting her $345.00 to replace one $30.00 hose hip and another $365.00 to replace the other. My house was built in 2008, the basement is unfinished and access to the interior side of the hose bib is easy in both areas. They worked one hour to complete changing two hose bibs and charged a whopping $710.00 with a bogus $70.00 discount. The total bill was $640.00 for an hours work. I really wish my wife would have called me before agreeing to this absurd charge, but she didn't. I'm pretty sure O.J. Simpon's lawyers didn't get paid $580.00 an hour. I called the company to complain and ask about the charge, I told him i know the price of the materials is $30.00 each. The person on the other end said the charge was for three hours work including travel time, and the parts were american made brass which is not $30.00. Apparently he doesn't know the internet exist and within 20 seconds i looked up the part which was wolverine brass frost free hose bib $30.00 retail. also since when so people charge travel time? Not to mention they are located 5 minutes down the road from me. Horrible experience! I will never use this ripoff company again!

He arrived promptly. I called for help with a flooded basement and he arrived soon after my call. He was professional and gave me an estimate before starting the job. He was knowledgeable an gave me a number of solutions to prevent future flooding of my basement.

He was able to fix the problem quickly and was reliable, professional and extremely knowledgeable of plumbing issues. I would use again and recommend to others.

They're very pleasant, came right away and were professional and honest, but the cost to replace two bad valves and install a filter housing that I supplied was truly astounding. The amount of labor time was about 90 minutes. They advised me the approximate cost in advance, but considering they were already at my location and that my water was shut off, I felt compelled to use them.
They came when they said they would and there was follow-up by their office. The company itself is family-owned and well-known in my area. Had I decided to not use them, there would be no cost for the visit and estimate.
The plumber that came was professional and explained what he was going to do. The work was all crimped rather than soldered, which means water hammer will never bust those joins loose and so, is a superior way to fit copper pipe.
The service was done during the day, on a weekend, which you may want to factor in when considering cost. This job was a very simple one, so I can't speak to their abilities beyond what was done for me, but I have no doubt that they're qualified and experienced. In short, I have no quibble with their abilities, only the large cost associated with the job. Understand that they didn't put pressure on me - they didn't have to, as I was stuck.
In the details section here, it asks if I would use this provider again and I answered 'no.' Let me qualify that by saying that I would use them IF I could afford them.

SUPERIOR SERVICE!!. Another plumber said it couldn't be fixed, but John quickly assessed the situation & gave me the option to repair or replace.  I had him repair and it works perfectly.  I've used Heine Plumbing before and they are great.  They are the only ones I will ever allow in my house to work on my plumbing.  John and Kris both are professional, knowledgeable, pleasant and neat.  I'd recommend them to anyone!

Very professional.

Horrible - worst customer service I have ever experienced. Except the dispatch lady who was very helpful and courteous.

Tech showed up, put on shoe booties to avoid tracking in dirt - nice touch.

I jokingly asked why he brought such a big truck for such a small job. He dryly said the truck carries a lot of parts. OK good.

He looked at the shower and immediately began bad mouthing Kohler. I empathized and said I did not know why the Kohler was installed because this was a Home Depot neighborhood. He walked swiftly out the door saying Kohler is junk and that he did not carry parts for Kohler because they were very hard to get. I jokingly asked him if he had any parts for my shower on that big truck - he was not amused.

The tech spent the next several minutes attempting to locate the right Allen wrench to remove the shower handle and was continually amazed how he guessed wrong about the size wrench needed to remove the handle. After he took off the cover he declared the job over because the piece was brass and Kohler no longer makes parts for that model (citing some model name which made little sense to me). Then stated the inside was brass and even if he had the parts he would not install them because its all junk. I assured him I had removed the brass cover once before and the inside piece was black plastic. He refused to believe me. He put it back together stating the entire assembly needs to be replaced - An entire Delta system is required with four hours of labor and $1500 - we don't do that on Saturdays - Saturdays are reserved for emergencies. Now I new why he had a hair across his bottom. This was not an emergency and he was called for a job that took him away from something else. I get that - no one wants to work weekends if they do not have to. But I did not schedule the call - his office did and he took it out on me. Maybe I am wrong - but this was very poor customer service.

Once he realized he could not fix the problem - he walked out. No work-a-round plan - no options - nothing. Just walked out - Have a good day.

On Monday I called Sharpe Plumbing. Tuesday the plumber came - we had a good conversation and the job was done in an hour. He had the mystery parts and all is well. Sussex county - John Sharpe - no one else.

Our water heater started leaking the week before Thanksgiving.  We called a plumber that we had used a few times in the last 14 years.  He gave us a high quote to replace it.   After speaking with friends and family to get their input about the cost, we called some that were referred to us.  Heine Plumbing was one that someone mentioned and we found them listed online under local plumbers.  This company was 1 of 2 that answered the phone.   We were given very clear precise instructions about the service call and how their billing worked.  The lady who handled all the phone calls was nice and professional.  The plumber came at the appointed time and after checking the water heater, he gave us a reasonable price, which we accepted and then he did the work at that time.  That was great, as we did not have to make another appointment as the other plumber came by just to see the job. His work was done quickly and neatly.  He even provided the stones that the heater needed to be placed on per code.  He gave us a name of  an electrician, as none that we had called were available.  Many of them did not return a phone call or message.  The guy he referred called and came the next day (the day before Thanksgiving) during a storm and did the work.  His price was so reasonable and he was very polite.   My husband and I planned to use their services again in the future.   A++++

We have used Heine Plumbing several times over the past few years for small and big jobs. In addition to the most recent service above we have used them for other repairs which turned out to be major repairs.

A couple years ago, they spent a week repairing the damage from a sudden leak in our old bath tub wall pipe that went through to the kitchen ceiling below. The floor/ceiling had to be torn out and much of the old bathroom replaced. It wasn't an easy job since it's an old home with charm but floors and doors that are not necessarily level or straight anymore. Since we only have one bathroom in our home, they supplied a portable toilet and returned every night to replace our regular toilet after the carpenter was done with the sheet rocking and tiling. About six months later when the portable handheld shower from the new bathtub unit developed a leak in the hose, they came to check it out and replaced it on the spot at no charge.

The following year, we had a clog in the sewer pipe from our washer line in the basement which turned out not to be a laundry clog but an ancient broken sewer line which collapsed farther from the house and filled with mud having been severely damaged by roots. It had been repaired at least half a century earlier with several different types of pipes which allowed the roots to get into the system. They drilled out the clogs and cleared the line of mud and debris from the broken pipes so the sewer line would work until they could get the permit and sewer and gas lines marked for the trenching to be done. They coordinated everything about the job and worked with excellent contractors to very carefully dig the trench from the house to the road. They rerouted the pipes to give easier access to the sewer line if needed in the future. They all worked through miserable, cold, windy, rainy weather and were soaked to the bone but wanted to get the job done before the impending bad weather which turned out to be our big October snowstorm. The contractors repaired the sidewalk and planted grass seed, covered with straw. It looked better than it did before they started working. A year after the sewer line was replaced, the lawnmower broke the cap to the sewer outlet. We called Heine Plumbing and they returned the next day with a replacement cap which they put on at no charge.

They are a class act. We call Heine for our plumbing issues, big and small, and wouldn't think about using anybody else. The office and the plumbers are great. They explain everything and answer our questions so we learned something new every time they were here. They kept us updated all through the projects so we knew what was going on. We know we can rely on them, their professionalism, the quality of their work, work ethic and their kindness. They coordinate their big projects with other conscientious professionals and craftsmen.

Let's face it, having major plumbing problems is an unexpected expense along with a lot of worry and potential inconvenience. Plumbing problems are not something that can be put off and you want to have the right person doing the job . It's nice to know that Heine Plumbing are dependable, professional people making it right. We would highly recommend them.

John was great. He was professional and on time. He is very knowledgeable about plumbing and explained everything that needed to be done. I felt the price was reasonable for the exceptional work done. I had numerous leaks in my home and all my plumbing problems were fixed beyond my expectations. I am planning on remodeling two bathrooms and I will use Heine Plumbing for any future remodeling projects. I would strongly recommend Heine Plumbing to anyone looking for plumbing work.

I felt they were pretty pricey. He was very professional. There was a little bit of clean up that he could have done but other than that I think it went okay. I have used them in the past and they have done really good work. I would use them in the future but probably get an estimate first.

We were very pleased with their professionalism and the immediacy of their response and follow-up on the work. Their bid was a little higher than some others, but their reputation for quality and professional work helped us make the decision. They ran into some major issues and always came when they were scheduled. As a matter of fact there were days they wanted to come but because of other construction in the bathroom, they could not. It was a novel event to ask them to come at another time rather than being told by a tradesman that we'd have to wait. We were very pleased with both the work and the pleasant attitude of both John and Christopher Heine. We would definitely recommend Heine Plumbing. Should we have new or additional plumbing needs, we would definitely go back to Heine Plumbing.

He is a really good plumber. He had to do a complex job and he did it very neatly and good. We were quite pleased with the price for the job.

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On Saturday afternoon, I noticed a big puddle of water leaking from around my water heater and called the company. The person who answered the phone was very professional and curteous, asking me to describe the problem, asking me if it was an emergency requiring service immediately or if it could wait until Monday. I still had hot water so I said it could wait until Monday. She took my name and phone number, quoted me the price for the service call (plus any repairs if necessary) and said that someone would be available to come by on Monday morning. She also stated they would call me on Monday morning to inform me exactly when they were on their way to my house.
On Monday morning, I received a phone call from the company to let me know that they would be there within the hour. John Heine, the founder of the company, arrived in under an hour and he got right to inspecting the water heater. Unfortunately, he let me know that the top weld of the water heater had failed and it could not be repaired. He stated it would need to be replaced. He quoted me a price for the heater and labor. It was more than I was able to currently spend - not because the quote was outrageous but because of how the previous homeowner setup the hot water system. The previous homeowner had installed two 40 gallon liquid propane water heaters with power venting which I learned is not cheap to replace (I did some independent research after John left because I was a little skeptical). When I bought the house, one of the units was disconnected as the previous homeowner's kids moved away and they did not need to run two water heaters.
John and I discussed our options and as money is tight I asked if he could check and if possible reconnect the other water heater for now. So, John inspected the other unit making sure the propane line and plumbing connection to the unit were still in good shape and he stated it looked good. He reconnected the unit and drained the remaining water out of the broken unit. While we waited for the water to heat up so we could test the reconnected unit, I asked about other options like an electric and tankless water heaters. John was very knowledgable and he described the pros and cons of each. In the end, I decided that I would save my money until I could afford to replace the broken unit as we both weren't sure if the reconnected unit would last - only time will tell.
I was very pleased with service I received and I would use them again.

I called Heine and within two hours, the job was completed. I was pleased with the price and that they took my credit card over the phone. It couldn't have gone any smoother. Great experience! Thank you!!!!!!!

As expected, it went well. John Heine showed up on time, did a meticulous job and cleaned up when the work was done. The work was just a routine Falll maintenance of the furnace and hot water heater; however, it is important to mention that Heine Plumbing and Heating has done a lot of work for me over the past 8 years. I purchased an older house that was in great need of improvement, including the plumbing and heating systems. I have used Heine to install the propane lines for my heat and stove, install a new furnace, replace the leaky, decaying piping in the crawl space, replace faucets and thaw frozen pipes. To say the least, I know Heine's operation well. Their work is impeccable; I know it will be done according to code and will pass inspection. They have responded quickly to my emergencies. His office is great to deal with. They return calls, they keep the customer informed and they are very understanding. I know that some consumers are concerned primarily with getting and quot;bargainsand quot;, but it's not a bargain if you get shoddy plumbing work. You'll end up calling Heine Plumbing and Heating to fix someone else's and quot;bargainand quot; job.

After putting up with leaky, cheap plumbing it was time to have it done right. I called Heine Plumbing and Heating even though I had never used them before. I was familiar with the name and willing to hear what they recommended.
I'm glad I took the chance because using them was a good experience. They were prompt and professional.
The plumbing is quality work. Unfortunately, the price was higher than I hoped it would be, but in the long run it was well worth it.

I have used them four times and will use them again in the future. They are very professional, punctual and go the extra mile. They are top notch and do an excellent job on everything. They are the only company like this I will use.

THEY HAVE GREAT SERVICE. THEY GAVE ME AN ACCURATE PRICE QUOTE. THEY HAVE NO PROBLEM WITH EXTRA WORK. I WOULD RECOMMEND THEM TO OTHER PEOPLE. IT WAS A POSITIVE EXPERIENCE.