Mr Rooter Plumbing of North Jersey
About us
At Mr. Rooter® Plumbing of Morris & Sussex Counties every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today. Award wining.
Business highlights
Emergency services offered
51 years of experience
Services we offer
No Running Water., No Water, Water Softener Sales & Service, Well Pump Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.634 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 6% | ||
| 3% | ||
| 6% | ||
| 3% |
Showing 1-25 of 34 reviews
BL J.
Mar 2016
unknown
Joleen N.
Feb 2016
unknown
Response from Mr Rooter Plumbing of North Jersey
"Thank you very much for your feedback. We strive to provide outstanding customer service and greatly appreciate your input."
Vicky F.
Feb 2016
unknown
Response from Mr Rooter Plumbing of North Jersey
"Please let us know if we could speak regarding the service we provided to you. Your opinion is very important to us. Thank you"
Michael M.
Nov 2015
We had a major backup in our plumbing. Water started dripping through the ceiling to the lower level. I called Mr. Rooter and they answered in 2 rings, asked a few questions and sent a technician. Diego arrived within the hour and was very nice and professional. He went right to work and alerted me of the potential issues that could have happened to cause this. Unfortunately, he had to put a few small holes in my ceiling to look for the leak with his boroscope (camera). But it was necessary and he made sure not to make them too bad which I appreciated. He spent a good 30-45 mins looking for this leak. He certainly did a through job but this leak couldn't be confirmed. This was unusual and under other circumstances I would feel that if there is water you should find where the leak was. But Diego is a clear professional and I have full confidence that he did all he could to figure this out. He could have easily just spent 15 mins and called it a day and left but he didn't. I felt comfortable when he was done that this was an anomaly. He did give some explanation as how this could have possibly happened and it made sense. Diego is someone I felt comfortable with and he knows what he is doing and you can tell his priority is make sure the customer is taken care of. You do not see that very often so because of that I would highly recommend Mr. Rooter.
Response from Mr Rooter Plumbing of North Jersey
"Thank you very much for your feedback. I will definitely share this with Diego. Thank you again"
David R.
Oct 2015
Very quick and responsive. Good job. Will use again.
Response from Mr Rooter Plumbing of North Jersey
"Thank you very much for your positive review. Recommendations made to friends and family is the best compliment we could ever receive and we greatly appreciate your choice to let others know about you positive experience with us!"
Charles B.
Sep 2015
Every time we called them for a repair they responded promptly, were professional, gave a detailed explanation of the repair, provided multiple options, and gave an HONEST assessment/recommendations even if it did not benefit their company. I have hired plumbers before and felt as if I was taken advantage of every time. This was not the case with Mr. Rooter. I felt that their prices very fair and the repairs were completed to a high standard. Additionally, in one case a defective part was installed unknown to us and the installer at the time. When we called them back for the repair assuming it was just another problem with our plumbing, they informed us that the part was defective and made the repair at no cost to us. Unfortunately, these days, it is a common practice for contractors to prey on customers who know little to nothing about their profession. This is NOT the case with Mr. Rooter. Highly Recommend!!!
Response from Mr Rooter Plumbing of North Jersey
"Thank you very much! I greatly appreciate the compliment. We always strive to provide the best service possible. Should you have any other questions or concerns please call us any time. Thanks again!"
Melinda B.
Sep 2015
He showed up right after I called and came out at night. He had all the tools to figure out what was wrong. He had an auger and a camera. The camera showed that the line collapsed.
Response from Mr Rooter Plumbing of North Jersey
"Thank you for the kind words! I am very happy that we could help you out and appreciate you calling us! Thank you again"
Debra G.
Aug 2015
He solved the problem, but dumped all the stuff from the pipes into the hedge by the driveway so it was running on the driveway and because it was hot outside it started to smell bad. I have yet to hear from service manager about clean up. I will not use them again.
Response from Mr Rooter Plumbing of North Jersey
"[Member Name Removed] I appreciate your feedback with this issue and can assure you that we have addressed the situation with the Service Technician. Please know that our goal is to consistently meet and exceed our customers' expectations. When our clients let us know that we have fallen short of that goal it allows us to recognize our mistakes and learn from them. I greatly appreciate the opportunity you have given us to do so. I hope that the conversation we had earlier to day has demonstrated our desire to do just that. I look forward to working for you in the future. Thank you for your time and consideration. Sincerely, Ryan Poust"
Michael G.
Jul 2015
Great, they showed up on time, rep was friendly and professional, would definitely use them again.
Response from Mr Rooter Plumbing of North Jersey
"I am very happy that we were able to help you out, it is customers just like you that let us know how we are doing and we appreciate the positive feedback. Thanks again!"
MARK C.
Jun 2015
unknown
Response from Mr Rooter Plumbing of North Jersey
"I am very happy that we were able to help you out and I appreciate it very much that you called us out. Thanks again!"
Jay C.
Mar 2015
Answered phone (more than my regular plumber did)
Confirmed job would be done today and I was third in line
Provided time I could expect plumber
Plumber arrived before agreed time - No problem!
Email arrived showing plumbers name and picture so I knew what to expect.
Surveyed job
Presented what I believe was an inflated price ($3-$4 copper elbow was marked up x4 etc)
I was in a jam on a Saturday with a leaking main line in my house - what do I say? "No...I am going to shop around"
Did not want to attempt myself because the main shutoff is 50 years old - if it failed I would be sunk.
$600 later I had a pleasant experience and the job was done correctly.
Confirmed job would be done today and I was third in line
Provided time I could expect plumber
Plumber arrived before agreed time - No problem!
Email arrived showing plumbers name and picture so I knew what to expect.
Surveyed job
Presented what I believe was an inflated price ($3-$4 copper elbow was marked up x4 etc)
I was in a jam on a Saturday with a leaking main line in my house - what do I say? "No...I am going to shop around"
Did not want to attempt myself because the main shutoff is 50 years old - if it failed I would be sunk.
$600 later I had a pleasant experience and the job was done correctly.
Marsha G.
Jul 2014
When I started my central a/c, it was only blowing room temp air in the house. Not cooling. I called our local electric/gas company with whom I had a contract. They came out and decided I had a leak in a coil in the furnace that could not be repaired or replaced since my system is 14 years old. I was told I needed a completely new a/c condenser and furnace. And they knew this because I had no refrigerant in the system. It had evidently leaked out.
I proceeded to call 2 Lennox (the brand I have) dealers. Both of them from Angie's List. R. Poust was the second one.
The first dealer came out, never tested anything and told me it was the evaporator coil in the furnace. Could not be repaired or replaced. I needed a new system he told me (this was the owner). I asked if the leak could be somewhere else. He told me 90% of all refrigerant leaks are in the coil....and it would be very complicated and time consuming to find the leak.
The next day, Jason from R. Poust came out. I explained the problem to him. The first thing he did was set up a pressure test. He immediately found the leak...a hole in the copper tubing outside the house running from the a/c unit. Within 15 minutes he had repaired it. He added refrigerant (very expensive!!), checked to make sure everything was running properly..even testing air temperature from the registers. So, within 1-1/2 hours from the time he arrived, I had a fully functional system. The cost of $1100 ($750 was the refrigerant refill) was nothing compared to what I might have had to pay for the "needed" complete system replacement (probably about $10,000).
I plan to purchase a yearly maintenance contract with R. Poust. Obviously I HIGHLY recommend them!
I proceeded to call 2 Lennox (the brand I have) dealers. Both of them from Angie's List. R. Poust was the second one.
The first dealer came out, never tested anything and told me it was the evaporator coil in the furnace. Could not be repaired or replaced. I needed a new system he told me (this was the owner). I asked if the leak could be somewhere else. He told me 90% of all refrigerant leaks are in the coil....and it would be very complicated and time consuming to find the leak.
The next day, Jason from R. Poust came out. I explained the problem to him. The first thing he did was set up a pressure test. He immediately found the leak...a hole in the copper tubing outside the house running from the a/c unit. Within 15 minutes he had repaired it. He added refrigerant (very expensive!!), checked to make sure everything was running properly..even testing air temperature from the registers. So, within 1-1/2 hours from the time he arrived, I had a fully functional system. The cost of $1100 ($750 was the refrigerant refill) was nothing compared to what I might have had to pay for the "needed" complete system replacement (probably about $10,000).
I plan to purchase a yearly maintenance contract with R. Poust. Obviously I HIGHLY recommend them!
Charles M.
Jun 2014
unknown
Maitland M.
May 2014
Incredible. Diego was very professional, very courteous, and worked quickly and very clean.
Thomas N.
Apr 2014
unknown
Alessia E.
Mar 2014
The plumber that they sent came in the worst snow storm and he was helpful, knowledgeable, and friendly.
Paul R.
Jan 2014
We recently purchased a house and remodeled 2 baths and a kitchen. Kyle and his crew showed up promptly, were neat courteous and professional, explained all the issues and everything was done perfectly.
Paul R.
Jan 2014
We were very pleased with their professionalism from measuring the rooms and sizing the units through installation and final testing. Communication by the office staff was excellent - they arranged all necessary permits and appointments and kept me informed step by step. Installers came when promised, were courteous, neat and obviously experienced. The work was finished on time, all inspections passed on the first round, and everything works fine- couldn't ask for more .
DAVID P.
Nov 2013
Within 20 minutes of my initial phone call to the answering service, the business owner called me back to set up the arrangements.
15 minutes later the lead technician that was to perform the service called to let me know his appx time of arrival (within the hour)
Techs. Joe and Andre were prompt, professional and performed the task expeditiously.
A video camera inspection was performed with this service to uncover any other issues that may have been present and a $20 non-expiring coupon for my next service was presented upon payment of the bill.
(The "B" rating on the price is only because the price was average, not stellar...but the service was!)
15 minutes later the lead technician that was to perform the service called to let me know his appx time of arrival (within the hour)
Techs. Joe and Andre were prompt, professional and performed the task expeditiously.
A video camera inspection was performed with this service to uncover any other issues that may have been present and a $20 non-expiring coupon for my next service was presented upon payment of the bill.
(The "B" rating on the price is only because the price was average, not stellar...but the service was!)
Glenn D.
Oct 2013
Fast and easy. Entire repair took about an hour total. Professional and courtious.
Sander Z.
Jul 2013
Great. Serviced entire central air unit for the season, then replaced the thermostat as a covered part at no extra charge. Highly recommended.
William P.
Jul 2013
Came home on 7/17/13 to find 2nd floor was very hot. I went outside to inspect condenser and unit was not running. I went to R. Poust's website at 10:00pm and submitted a service request. Given the recent heat wave, I was concerned about how long it would take to get a service call, so I submitted a similar request on another company's website. Apparently I had no reason to be concerned! Received a call 7:30am next day and was given a window of 3:00 - 5:00 same day! Technician quickly diagnosed the problem and replaced the capacitor. He was very friendly and courteous. Overall this was an excellent experience!
Mary W.
May 2013
Everything went very smoothly. Someone actually answered the phone when I called and they had someone over here that afternoon. Everyone was very professional. The young man, Kyle, looked everything over and gave us an estimate before he left. I called the next day to schedule the work to be done and Kyle was here the following day. Did a wonderful job and I would definitely use them again.
Jeffrey C.
Mar 2013
We've used them for multiple things. I would recommend them in a heartbeat.
James R.
Dec 2012
Poorly, see above.
Licensing
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FAQ
Mr Rooter Plumbing of North Jersey is currently rated 4.6 overall out of 5.
Mr Rooter Plumbing of North Jersey accepts the following forms of payment: CreditCard
Yes, Mr Rooter Plumbing of North Jersey offers free project estimates.
No, Mr Rooter Plumbing of North Jersey does not offer eco-friendly accreditations.
No, Mr Rooter Plumbing of North Jersey does not offer a senior discount.
Yes, Mr Rooter Plumbing of North Jersey offers emergency services.
No, Mr Rooter Plumbing of North Jersey does not offer warranties.