Mr Rooter Plumbing of North Jersey
About us
At Mr. Rooter® Plumbing of Morris & Sussex Counties every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today. Award wining.
Business highlights
Emergency services offered
51 years of experience
Services we offer
No Running Water., No Water, Water Softener Sales & Service, Well Pump Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.812 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 0% |
Showing 1-12 of 12 reviews
David R.
Oct 2015
Very quick and responsive. Good job. Will use again.
Response from Mr Rooter Plumbing of North Jersey
"Thank you very much for your positive review. Recommendations made to friends and family is the best compliment we could ever receive and we greatly appreciate your choice to let others know about you positive experience with us!"
Charles B.
Sep 2015
Every time we called them for a repair they responded promptly, were professional, gave a detailed explanation of the repair, provided multiple options, and gave an HONEST assessment/recommendations even if it did not benefit their company. I have hired plumbers before and felt as if I was taken advantage of every time. This was not the case with Mr. Rooter. I felt that their prices very fair and the repairs were completed to a high standard. Additionally, in one case a defective part was installed unknown to us and the installer at the time. When we called them back for the repair assuming it was just another problem with our plumbing, they informed us that the part was defective and made the repair at no cost to us. Unfortunately, these days, it is a common practice for contractors to prey on customers who know little to nothing about their profession. This is NOT the case with Mr. Rooter. Highly Recommend!!!
Response from Mr Rooter Plumbing of North Jersey
"Thank you very much! I greatly appreciate the compliment. We always strive to provide the best service possible. Should you have any other questions or concerns please call us any time. Thanks again!"
Melinda B.
Sep 2015
He showed up right after I called and came out at night. He had all the tools to figure out what was wrong. He had an auger and a camera. The camera showed that the line collapsed.
Response from Mr Rooter Plumbing of North Jersey
"Thank you for the kind words! I am very happy that we could help you out and appreciate you calling us! Thank you again"
Debra G.
Aug 2015
He solved the problem, but dumped all the stuff from the pipes into the hedge by the driveway so it was running on the driveway and because it was hot outside it started to smell bad. I have yet to hear from service manager about clean up. I will not use them again.
Response from Mr Rooter Plumbing of North Jersey
"[Member Name Removed] I appreciate your feedback with this issue and can assure you that we have addressed the situation with the Service Technician. Please know that our goal is to consistently meet and exceed our customers' expectations. When our clients let us know that we have fallen short of that goal it allows us to recognize our mistakes and learn from them. I greatly appreciate the opportunity you have given us to do so. I hope that the conversation we had earlier to day has demonstrated our desire to do just that. I look forward to working for you in the future. Thank you for your time and consideration. Sincerely, Ryan Poust"
Michael G.
Jul 2015
Great, they showed up on time, rep was friendly and professional, would definitely use them again.
Response from Mr Rooter Plumbing of North Jersey
"I am very happy that we were able to help you out, it is customers just like you that let us know how we are doing and we appreciate the positive feedback. Thanks again!"
MARK C.
Jun 2015
unknown
Response from Mr Rooter Plumbing of North Jersey
"I am very happy that we were able to help you out and I appreciate it very much that you called us out. Thanks again!"
Jay C.
Mar 2015
Answered phone (more than my regular plumber did)
Confirmed job would be done today and I was third in line
Provided time I could expect plumber
Plumber arrived before agreed time - No problem!
Email arrived showing plumbers name and picture so I knew what to expect.
Surveyed job
Presented what I believe was an inflated price ($3-$4 copper elbow was marked up x4 etc)
I was in a jam on a Saturday with a leaking main line in my house - what do I say? "No...I am going to shop around"
Did not want to attempt myself because the main shutoff is 50 years old - if it failed I would be sunk.
$600 later I had a pleasant experience and the job was done correctly.
Confirmed job would be done today and I was third in line
Provided time I could expect plumber
Plumber arrived before agreed time - No problem!
Email arrived showing plumbers name and picture so I knew what to expect.
Surveyed job
Presented what I believe was an inflated price ($3-$4 copper elbow was marked up x4 etc)
I was in a jam on a Saturday with a leaking main line in my house - what do I say? "No...I am going to shop around"
Did not want to attempt myself because the main shutoff is 50 years old - if it failed I would be sunk.
$600 later I had a pleasant experience and the job was done correctly.
Alessia E.
Mar 2014
The plumber that they sent came in the worst snow storm and he was helpful, knowledgeable, and friendly.
DAVID P.
Nov 2013
Within 20 minutes of my initial phone call to the answering service, the business owner called me back to set up the arrangements.
15 minutes later the lead technician that was to perform the service called to let me know his appx time of arrival (within the hour)
Techs. Joe and Andre were prompt, professional and performed the task expeditiously.
A video camera inspection was performed with this service to uncover any other issues that may have been present and a $20 non-expiring coupon for my next service was presented upon payment of the bill.
(The "B" rating on the price is only because the price was average, not stellar...but the service was!)
15 minutes later the lead technician that was to perform the service called to let me know his appx time of arrival (within the hour)
Techs. Joe and Andre were prompt, professional and performed the task expeditiously.
A video camera inspection was performed with this service to uncover any other issues that may have been present and a $20 non-expiring coupon for my next service was presented upon payment of the bill.
(The "B" rating on the price is only because the price was average, not stellar...but the service was!)
Glenn D.
Oct 2013
Fast and easy. Entire repair took about an hour total. Professional and courtious.
Jeffrey C.
Mar 2013
We've used them for multiple things. I would recommend them in a heartbeat.
Peter A.
Apr 2012
I called with a badly clogged kitchen sink drain and the serviceman Kyle arrived within 20 minutes. He was very professional, knowledgeable, and neat, got right to work ,explaining everything to me. He fixed the problem and gave me recommendations. I was very pleased with everything. The price is based on the job rather than by the hour and since it didn't take long(about an hour) it seemed a bit high. It was worth it to me to have it fixed so quickly and efficiently. I'd definitely call them again.
Response from Mr Rooter Plumbing of North Jersey
"Thank you, Mr. Rooter plumbing is owned and operated by the Poust family. We always strive to provide prompt, professional, quality service. Please call our office to learn how you can save up to 15% off of your next visit. Thank you again, Ryan E. Poust 973-300-1412 NJ #11148"
Licensing
State Contractor License Requirements
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FAQ
Mr Rooter Plumbing of North Jersey is currently rated 4.8 overall out of 5.
Mr Rooter Plumbing of North Jersey accepts the following forms of payment: CreditCard
Yes, Mr Rooter Plumbing of North Jersey offers free project estimates.
No, Mr Rooter Plumbing of North Jersey does not offer eco-friendly accreditations.
No, Mr Rooter Plumbing of North Jersey does not offer a senior discount.
Yes, Mr Rooter Plumbing of North Jersey offers emergency services.
No, Mr Rooter Plumbing of North Jersey does not offer warranties.