Marble

The whole process went well.

Horrible experience and wish I had known of all the negative reviews. Problem with the company is if anything goes wrong, they will not fix the situation. I was delivered a badly DAMAGED piece of stone countertop which was all scratched up. I was told my only options are to lose my 50% deposit and get nothing or pay the full amount to keep the damaged stone, pretty much in those words. They would not even consider to attempt to take it back to repair it or cut another piece. The manager Paul is extremely nasty. Should have definitely been skeptical when I needed to keep signing off on the piece and that a certified check is needed.

Everything went very well.. From the time we spent in the show room to the install..All of the staff was very helpful, knowledgeable, and skilled. The work that done was completed very neatly and very carefully. Extremely happy with the whole experience. Great Job!!! We will be using them again. Just make sure u take samples home (at least 2 of each) to look at colors in you home lighting before you decide the warehouse could use better lighting, but you still need to see in your own home.

This was a great experience.  We found this place through referral and the second we entered the showroom, we knew we were going to do business with them.  Friendly, welcoming and knowledgable about their product.   The quote was accurate, the field service was fantastic!   I highly recommend this company.

They were great in their work but also in their consultation.  The direction of the pattern actually does matter and although I wanted one thing (and I am usually right as a life long project manager), they recommended cutting the stone for the sink area to have the grain be consistent, and darned if they weren't right.  I bow to their expertise.

They were very easy to work with, with no pressure. They did the work quickly and professionally. The only problem was that the undermount sink came loose after 3 years, but when we called them they came the next day to repair it at no cost. Overall, they were very reasonable and professional.

Marble.com Review Angies list. Yelp. Yellow pages. If it was possible to rate a company with NO Stars, this would be the one. The pricing is their ONLY saving grace (I checked 5 other local granite businesses, Home Depot and Lowes and no one could beat this pricing.). We ignored, foolishly, the bad reviews with this company because the granite we wanted was in our price range. The sales guys have ZERO personality and act like they are doing US a favor for taking our business. We went to the Piscataway location near us, picked a pattern, paid 50% deposit (they don't accept credit cards, which really irritated us, as we wanted to accumulate milage points on our cards), and was told their HQ in north jersey had 12 slabs to choose from for us to mark off. We drove 1-1/2 hours to the location, and all they had was remnants!! We were furious. They apologized, but they should know their inventory, and we were inconvenienced. We demanded that we get an upgrade pattern for the same price (as we had already paid 50% down). They told us only the manager in the Piscataway office could make that decision, and that maybe that location had some slates we could look at. We drove back to Piscataway and had it out with the manager, who initially, refused to give us the upgraded, similar granite for the same price. He said, and I quote: and quot; the owner of the company would rather walk away from business then work with a client to make them happy.and quot; After an hour of us not giving in or taking our business elsewhere (because we really loved the pattern we picked and couldn't find it anywhere) they agreed to split the difference in price between what we picked and the upgraded pattern price. We agreed. We drove BACK another HOUR and a HALF to the North Jersey location, again, to mark off our granite. As we were driving there, I read a similar review and incident from another women who reviewed this company, and they actually gave in and upgraded her for no extra cost. I was regretting not hanging in there a little longer and fighting. We marked off our pieces and not only took pictures of everything but a video as well. Delivery Day. 7am call wakes us up, for them to tell us they will be at our house with the granite at 9am instead of 10am. 5 hours, yes, 5 HOURS LATER at 1:15pm, they showed up. During the 5 hours, we kept calling the Piscataway manager who kept telling us and quot;30-45 mins, they'll be thereand quot;. My husband was furious. So was I. The last call my husband made, the manager said and quot;What would you like me to do about it?and quot; The customer service is deplorable. When they arrived, I first asked the delivery guy and quot;So, you must have had another job before us, right?and quot; And he told me and quot; Yes, it was complicated.and quot; And he admitted he never called his manager to tell of his status, that he was going to be late to see us, 5 hours late. No communication! The installation took several hours. As they installed one of the last pieces, I noticed it was NOT the pattern of what we marked off at the yard the previous week. I read in previous reviews that this happened to someone else and they were told and quot;Theres nothing we can do about it, sorry. It's already installed.and quot; I made the crew stop what they were doing, call the manager and figure out a resolution. I wound up speaking to a manager directly, and sent him pictures of what we marked off at the yard and the piece that we got. To save time and headache, the manager offered us cash back for the miscut piece, instead of us having to drive all the way back to the yard to remark another piece and do this whole thing all over. That was satisfactory, but we were angry that the production guy miscut the piece in the first place, without explanation from the manager. Good thing this piece was the smallest piece of the countertops. LESSON: Do like I did - take multiple pictures of what you marked off AND a VIDEO to keep it as proof or you will get screwed. ALSO- LESSON #2 - make sure you fill out a tax form so you won't have to pay sales tax on the granite. It is considered a 'capital improvement' to your home and you don't have to pay the sales tax. you need to give the form to the sales guy or the installer. If you don't know this going in, they WONT TELL YOU and you'll pay $2-300 extra! I would never ever recommend this company to people I know.

A template was created and then aligned with granite slabs we selected to cut them where we wanted so the graining in the stone flowed properly in our kitchen.  It was cut on their premises, delivered to our home, and installed in one day.  The did terrific work.

We have an old table that needed a replacement marble top. The top table is about 27 by 18 inches. The back and sides are straight, and the front is curved out. We found many reviews of providers of counter tops, but nothing for antique restoration. We needed a small 3/4 inch piece of marble.
We visited several marble shops in the area and found that 3/4 inch was harder to find that 1.5 inch. We found that All Granite and Marble was the class act in local suppliers, and decided to use them. We visited their showroom, and were shown several marble slabs from which to choose. They were patient, and spent much time with us as we looked at the slabs. We finally picked out a small slab, and they spent more time with us as we moved our template around on the slab to find a pretty pattern. Then they called in another expert to make sure that the place we picked did not have a fault that would make the top fragile. As a result we moved the pattern a bit more. When we finalized a place, they taped the pattern to the piece. The new top was ready on time, and we picked it up.
I can understand spending time with a customer when they order $5000 worth of counter top, but I was amazed at the time they spent with us just to get a $326 top. This is a class operation.

The service was great. They came out and did a great job with the measurements. We went to their lot and were able to pick out our own choice. The price was very competitive as well.

The only thing that was a problem was when they glued the sink to the countertop, the piece of granite that was glued to the sink was right in where they put the hole for the faucet and we couldn't put the faucet in. My husband had to spend several hours grinding out the glued granite to get the faucet in. (We don't have a diamond saw and had to use a mason saw which took ages.) But we fixed it and everything is fine.

Everything was messed up from start to finish. I scheduled the appointment for the company to come to my home to measure. The rep showed up and told me the countertop needed to be removed for the measure and it would be $300 to remove it. I explained nobody from the company explained that to me and he argued with me and I rescheduled and had my husband remove the countertop. The day the installers showed up, they brought the countertop in and it was too small. They had measured incorrectly and we had to reschedule for a week later. They showed up the next time and as they were installing the countertop, they had to maneuver it on its side and ended up punching a hole in the ceiling. In addition, they chipped a small piece off the backsplash and fixed it with glue. Alex, the GM was only willing to compensate us $50. In the end, my husband was able to negotiate $300 off of the countertop but it definitely wasn't worth the headache and the time of repairing the ceiling. Buyer beware!