HR Audio Video Inc

My boyfriend has a vintage turntable that he has meticulously cared for since the '70s and it looks and works like it was just opened. Awhile ago he went to put on an album and the cartridge just skimmed over the whole album. He thought it just needed to be rebalanced since we had just moved. We searched all over for repair shop used to working with high-end equipment but we had a bit of tough luck. We then came upon HR Audio Visual and brought the turntable. First impressions were the place was unorganized. with unclear operating hours and an owner that seemed annoyed.But everyone has an off day so we left the turntable. We waited and waited to hear but heard nothing, After an inordinate amount of time I called and was curtly told, "I can't find the parts. come and get it, and there is a 10.00 bench fee. What?? Not only were we not updated, but when I initialed the call was spoken to rudely. He had the turntable for over 4 months and never called us once. We have since been given the name of a reputable shop, Fuch's of Clifton, NJ and in a day or two, we were called back to say it needed a new needle cartridge. We were told the price and asked if we wanted to check online to see if we could find one less costly. Fuch's also said if we chose to get one on his own, that he would be happy to install it and make sure it was working perfectly, He also said there was no charge for looking over the turntable as the problem was quickly identified. From the minute we entered HR Audio Visual we should have heeded that bad feeling we both got. Never have I dealt with a shop owner who cared less about their customer and who never did anything to repair the merchandise, and couldn't even provide a phone call to update us. Then wanted money. This place is a total rip off. Rude, nasty, and unqualified to work with quality goods. AVOID THIS PLACE AT ALL COSTS!!

They are the only game in the area. They generally do a good job with consumer electronics.

THERE WAS A BIG LANGUAGE BARRIER, BECAUSE OF THAT IT MADE A SHORT CALL INTO A LONG CALL. I HAD PAID FOR THIS SERVICE SO THAT I WOULD BE ABLE TO FIX THE COMPUTER MYSELF, BUT I HAD TO SEND IT INTO THEM ANYWAY. THERE WAS A PROBLEM CONNECTING TO THE INTERNET AND IT TOOK A VERY LONG TIME TO GET THINGS RESOLVED. I WOULD HAVE ACTUALLY HAVE BOUGHT FROM A DIFFERENT COMPANY AND WOULDN'T HAVE PAID EXTRA FOR THIS IF I HAD KNOW IT WAS GOING TO BE SO BAD.