Blackbeard's Services LLC

"This customer lives in a house from the early 1900's... The fireplace has never been maintained properly and is a serious fire hazard. She booked a chimney sweep and or inspection. The condition of her chimney was so bad that sweeping it was not possible without remediation first. This customer was searching for someone to tell her what she wants to hear. The certified sweep that went to this house has been certified for over twenty years and she just didn't like the information she was given. Major fire hazard here. Not willing to assume the liability for this type of homeowner! Dangerous!!"

"We have been waiting for this review. The day of her service we were called to her house because she had a birds nest in her vent and wanted to get it cleaned out and a bird guard installed. Her and her father were there. We did a fantastic job and I explained to her that she needed more service because her vent was not connected properly and lint was collecting behind the dryer and creating a fire hazard situation. At that point she admitted that her boyfriend had been behind the dryer working on it and I told her that I found tape and materials that my company does not use. In addition I told her that she should get the dryer vent cleaned and inspected more often because it has been FIVE years since we were there. She understood she needed more service and we do not move stackable dryers from closets. I again told her how important it would be to get additional service for safety and that it was a fire hazard. She was very happy and so was her father. We indicated on her receipt that it was a fire hazard. Still happy she wrote a check and signed the invoice that was turned into her association. A WEEK LATER her father called my office yelling and screaming at my office staff about how he now wants us to come back and provide more service for free probably because her association is making her correct the fire hazard she lives in. He went on to say that he would use Angies list to harm my company if we did not do what he wants. We obviously refused to be bullied on the threat that he would use this forum to force us to provide additional service for free. Later in the day the young lady who lives there and signed the invoice and wrote me a check on the day of the service called back over and over again yelling and screaming at my staff. I finally got on the phone and told her that IF SHE DID NOT STOP HARASSING MY COMPANY I WOULD BE FORCED TO CALL THE POLICE. This type of behavior cannot be tolerated and I had to end the call. We are happy we have a record of this because the only reason they published this review was to damage my company and many facts were left out for the purpose of trying to harm my company financially. That is what lawyers are for and if false accounts of the facts are continued to be published about my company I may be forced to seek legal action against this person and Angies list in a liable case against all parties involved. Good Day!"

"We did this work in 2010 and he loved our work and he called us in 2011 and canceled that appointment and made another appointment and canceled that appointment. He stood us up twice and now because we will NOT give him a discount any longer for wasting our time he is angry because he is NOT allowed to be our customer. This is clearly a sour grapes story. This person has been posting nasty stuff on the internet for over a year now. WE HAVE A FANTASTIC REPUTATION and I hope you will read the other 50 A's from real customers."