Blackbeard's Services LLC

"This customer lives in a house from the early 1900's... The fireplace has never been maintained properly and is a serious fire hazard. She booked a chimney sweep and or inspection. The condition of her chimney was so bad that sweeping it was not possible without remediation first. This customer was searching for someone to tell her what she wants to hear. The certified sweep that went to this house has been certified for over twenty years and she just didn't like the information she was given. Major fire hazard here. Not willing to assume the liability for this type of homeowner! Dangerous!!"

"THIS IS NOT OUR REVIEW! ANGIE'S LIST NEEDS TO GET THEIR ACT TOGETHER. WE DO NOT FIX SINKS AND WAS NEVER AT THIS HOUSE. OBVIOUSLY ANGIE'S LIST WILL PRINT AND POST ANYTHING WITHOUT REALLY CHECKING OUT THE REVIEW. THIS IS THE PROBLEM WITH ANGIE'S LIST."

"We have been waiting for this review. The day of her service we were called to her house because she had a birds nest in her vent and wanted to get it cleaned out and a bird guard installed. Her and her father were there. We did a fantastic job and I explained to her that she needed more service because her vent was not connected properly and lint was collecting behind the dryer and creating a fire hazard situation. At that point she admitted that her boyfriend had been behind the dryer working on it and I told her that I found tape and materials that my company does not use. In addition I told her that she should get the dryer vent cleaned and inspected more often because it has been FIVE years since we were there. She understood she needed more service and we do not move stackable dryers from closets. I again told her how important it would be to get additional service for safety and that it was a fire hazard. She was very happy and so was her father. We indicated on her receipt that it was a fire hazard. Still happy she wrote a check and signed the invoice that was turned into her association. A WEEK LATER her father called my office yelling and screaming at my office staff about how he now wants us to come back and provide more service for free probably because her association is making her correct the fire hazard she lives in. He went on to say that he would use Angies list to harm my company if we did not do what he wants. We obviously refused to be bullied on the threat that he would use this forum to force us to provide additional service for free. Later in the day the young lady who lives there and signed the invoice and wrote me a check on the day of the service called back over and over again yelling and screaming at my staff. I finally got on the phone and told her that IF SHE DID NOT STOP HARASSING MY COMPANY I WOULD BE FORCED TO CALL THE POLICE. This type of behavior cannot be tolerated and I had to end the call. We are happy we have a record of this because the only reason they published this review was to damage my company and many facts were left out for the purpose of trying to harm my company financially. That is what lawyers are for and if false accounts of the facts are continued to be published about my company I may be forced to seek legal action against this person and Angies list in a liable case against all parties involved. Good Day!"

"As the owner of this company, I want to say that I am very disappointed that this former customer had to twist the facts to make us look bad, I am the one that instructed my office person to terminate the phone call after she had been on the phone for at least twenty minutes. This customer was extremely rude, nasty, and demanding. She left a message on our voice mail while we were on another call. Her call was returned within fifteen minutes after she left her message. This customer had no questions initially. It was my office person that brought up the repair needed from her last service in 2012. The customer stated that she did not want to spend $450 for the repair. It was our office that gave her the estimate of $75 to $150 depending on what was needed to make it right. My office person listened quietly while she described her situation only interrupting to ask some questions for verification. When all was said and done. My office offered to give her an appointment as soon as next week. The customer stated that was too soon for her. So she was given an appointment for the following week. She was getting a special discount rate and was instructed that the cancellation policy was three business days prior to the date of the appointment in order for her to keep her discounted rate. She stated that one day was good enough and said we were too difficult to work with. It was at this point that I as the owner instructed my office to terminate the call and not spend any more time with this person. I am aware of all that transpired because I was sitting next to the person in my office during the call. This customer is correct that we do provide excellent service but we reserve the right to refuse to provide service to anyone who is rude and disrespectful."