PANASONIC CONSUMER AFFAIRS / 2F-3

Our Panasonic warranty states that we have "concierge service" which includes on site repairs and 48 hour service. We reported the problem on Thursday, 7/24/08. Panasonic stated that they contacted a local repair service who finally contacted us the following Monday to schedule a trip to our home on Wednesday (7/30/08). They sent a pick up/delivery crew who did not attempt on site service, just picked up the television. A technician was not assigned to our TV until Friday (8/1) and did not look at it until the following Monday. I was not allowed by Panasonic to pick up the television and take it to another repair shop (even though upon being pressed they admitted that they had 2 more in the area) without voiding my warranty completely due to the fact that I am not equipped to transport this television (I picked it up and brought it home upon purchase). Panasonic did have a "loaner" TV if I was willing to give the repair shop a credit card number! We have called Panasonic repeatedly to complain and ask for assistance but they are not very concerned. It has now been over two weeks and the repair shop still cannot give us an estimate of when they might have the television repair completed. In my opinion, Panasonic's warranty is totally worthless!!!