Home Design Outlet Center

Spent over $1k on a bathroom vanity. The products come pre-assembled and they would not open the boxes for me to inspect it when I picked it up, yet they wanted me to sign saying it was "inspected and received". I put in HUGE letters, "not inspected", and signed only that I received it. Then i asked to make sure that if anything was wrong that they would resolve it promptly. I received all the assurance in the world that they would. Get home, vanity goes in a few days later. Overall it's good but one of the drawer faces was attached crooked (as I mentioned above, it was pre-assembled). Therefore, the drawer hits the cabinet every time you open/close it. I contacted Home Design Outlet Center immediately (last Thursday) and spoke with a customer service rep who said she would have someone call me back. No one called. Friday I called back and spoke to them again. After 3 calls, I was told to adjust the legs of the vanity to straighten it. Clearly, they hadn't bothered to listen to the issue. So again, I explained and offered to send pictures. I sent the pictures immediately Friday and was told I would hear back within 20 minutes. 2 hours later I call back, and they are still too busy to handle the problem. Heard nothing until I called back Tuesday end of day, was told to twist a different leg. Again explained if someone would just look at the da*n pictures they would see it is the front of one cabinet, not the vanity itself that it crooked. Wednesday still nothing. Spent two hours going back and forth, still waiting for a manager. All this time no manager has even bothered to reach out or get on the line. Was told a manager would call me back before the end of day yesterday (Wednesday). Didn't get a call until this morning (Thursday). The manager was rude and unhelpful. He said to give him a minute to look at the pictures. So in the over a week I had been talking to these people, he never even bothered to open the pictures I had sent a week prior! He tried to tell me that this wasn't their issue, but a manufacturer's defect and that we shouldn't have installed the vanity and would have to wait 3 months for a replacement. I was flabbergasted. I asked firstly, why we wouldn't install the vanity over a crooked drawer face, secondly - why we would have to replace the whole vanity, and thirdly - do they still not understand what the issue is?? All they had to do was replace the drawer or send someone out to straighten the face of it and instead o have gotten the run around and have been lied to (they tried saying they have none in stock). They have one on their showroom floor!!! Lol I even told them I would BRING them the drawer and take the one from the display. Still nothing. These people are horrendous. They will be nice to get your business but even the simplest of problems WILL NOT be resolved. Can't imagine what some people must have to go through if they have a worse problem than I do. Spend a little more and go somewhere that actually CARES about the customer...because it isn't here!!