Roots Home Inspection LLC

Gave the AC system the all clear. Two months later in the middle of a heat wave, it’s 95 degrees in our house so we call the AC repair guy. Turns out the entire duct system was pieced together with chicken wire, complete with a fake vent on the 3rd floor that Roots somehow missed. Cost me $15k to install a brand new unit and vent system.

Potential buyers hired Roots Home Inspection to inspect a property I own for sale in Short Hills NJ. When the tenants returned to the house after a 3 day holiday they found lights left on in multiple rooms and air conditioners running in multiple rooms. This as a result of a home inspection by Roots. The tenants were rightfully upset at the negligence and disregard of the home inspector leaving these devices on and the subsequent electrical charges they would incur as a result. I contacted Roots though email twice and received no response. Clearly their lack of concern and total obfuscation of responsibility for their unprofessional behavior makes me question their business ethics and serves as a warning to future customers.

Inspection went very well, the inspector was knowledgeable and very thorough. The report was complied and sent promptly, we were very happy with the service.

Very well, on time and professional. Explained everything that he saw and gave us an idea on what could be done to fix it or what we could do to prevent future issues

It was done on time, efficiently and professionally.

The inspector was awful. He missed major issues with the house, particularly water damage, plumbing issues, mold resulting from the water leaks and plumbing issues and an entire room full of mold, which subsequently cost us over $60K to properly correct. The only reason I haven't sued is because of the legal costs and exhaustive efforts it took to correct the issues with the house. We have a family to consider and health was first. Never hire this inspector.

Lazy Home inspector. Significant water damage and subsequent mold issue missed by inspector. Didn't flag any tricks that people typically play, which would have caught this issue.

Bill was the best home inspector we could have hired. He was patient, kind, and explained every single detail we needed to know about our new home. Being first time homeowners, he spent his time answering every single question we had, and even gave us advice on how to keep our house in tip top shape for the future. We followed him around throughout the inspection and he taught us so much about our new home. We HIGHLY recommend Bill to anyone!

unknown

unknown

unknown

Bill Root, owner, did the inspection, himself. Bill provided excellent service. He was punctual (actually, early!), thorough, and educational. My wife and I are first time home buyers, and Bill did a great job working to teach us about home maintenance and updating. He showed us, specifically, what needed to be done immediately, what could wait, and what may need to be done in the next several years. I feel confident in our home purchase thanks to the confidence that Bill gave us.

Bill arrived early and was very thorough. He gave explanations to issues and potential issues, as well as advise on other items. We received his completed report via email in the same evening, which certainly helped us move along in a timely manner.

Bill root was very thorough, polite, answered questions and pointed out anything I needed to be aware of.

Attorney review was completed only at the last minute. Bill and Melanie made it clear that cancellation/rescheduling was not a problem, taking away any related anxiety. In fact, I did not give him my final confirmation until 9pm the night preceding the inspection, saving me from possible delays in the process.
I was 15 mins early. Bill was as well.
Bill moves fast and very expeditiously, but didn't sem to miss a thing. Scribbled little notes, all of which ended up in the report (which is very nicely laid out). He took his time to explain everything and answer any questions. Gave me tips and pointed out issues.
First he (we) inspected the outside of the home and the roof/chimney. Allowed me to climb the ladder to see the issues on the roof/chimney. Then we went from room to room, each of which he inspected methodically.
I'm a pretty finicky person, but after a while I relaxed, because even in cases where I thought he hadn't seen something, he pretty much finished my sentences. ("did you see the..." "yes, it's cause by..., can be solved by..., etc etc). Of course I'm not an inspector, but I felt he was very thorough and precise. Don't think he missed a thing and everything discussed (and more) was in the report.
Upon completion of the inspection he provided a very useful book listing typical home maintenance issues and problem areas.
The report was sent to me via PDF less than 36 hours after completion of the inspection. It was clearly laid out, descriptive text in the front, bullet points, followed by a check-list indicating severity of the issue and how soon something could/should be resolved. Any questions I had were answered promptly.
Overall a very positive experience.
The only improvement I might suggest is full photographic documentation of pertinent issues, as a reminder of the location and/or documentation of the status at the time of inspection. There's a lot of information to digest and Bill does not take photos; other inspectors apparently do. So I would recommend that future clients bring their own camera with a strong flash, and a lens that allows wide shots as well as zoomed-in shots for close-ups/more detail.

Bill Root was thorough, professional and very helpful. He allowed us to follow him during the inspection and he answered all our questions as he went. He has a very good eye for detail! Inspection was performed on a Friday and report was delivered by email on Sunday. Report is very organized and allowed us to quickly read through and find the major faults in the house. Came prepared with collapsible ladders, flashlights, outlet testers, tape measure etc. Collaborated with a termite inspector without the need for us to make additional calls to schedule, or pay separately.