Hoffman Plumbing & Heating

Donâ t be like me. I called to have them do an outdoor water line potential leak. The tech was polite and knowledgeable I guess. What he did was open the cover where the water meter was and have me turn off each valve to determine which if any was leaking. He discovered the irrigation system apparently had a slow leak and as a result I left it off. This whole process took less than 5 minutes. He then billed me which took longer than then actual discovery process. He told me he wasnâ t going to bill me the $295.00 for leak detection as he didnâ t use the equipment but only $195.00 for the service. Donâ t be like me, ask what the service call will cost before hand. I feel that I was taken advantage off based on the time and effort expended. I guess in this business environment you get all you can whenever you can. Caveat emptor, let the buyer beware!

This review is for the installation of a boiler or furnace. Highly Disappointing. I read great reviews online and decided to use this company to replace my old gas boiler. Rich, the owner, is your typical salesperson: polite and enthusiastic. He went through the sales pitch, and he seemed OK. On December 20, 2022, Rich came to work with two other employees around 8 a.m. At around 2 pm, he and another technician left since he stated he had a nightmare job that was not finished the prior day that he needed to complete. He left one technician behind, who did not finish until 6:30 p.m. He had to call Rich a few times before discovering it was just a twist of a screw that needed to be done. Other irritating issues: As Rich left to go to the other job, he asked for the check, but the job was not yet complete. He was not going to provide a receipt until I told him that I would not give him a check until I received it. He left the old boiler on my driveway for a week before I contacted him to inquire about when he or someone else would remove it. He had an attitude and said that the guy he uses is very busy. He finally sent one of his employees to pick it up. Update 1/24/23: Less than 2 months later, one of my dual heat zones stopped working. The technician that came onsite stated that he tightened the wires leading to the zone valve, and it started working again. This is the same company that ran new wires throughout the heating system back in December. They charged me over $234 to tighten the wires that they installed. This visit should have been free because he tightened their work originally. He stated that if it does not work again, he will change the thermostat and valve. I was informed by the technician that should the heat go out again, I will be charged for the service call to come back even though he did not change anything and it is the same lingering problem that they did not resolve. This company is horrible and only cares about charging its clients excessively for the problems they created or left unresolved. I would not recommend this company since they do not value their clients or their workmanship.

Friday morning our kitchen sink was not draining. We called several plumbers in the Union County area. Few had immediate availability. The initial plumber that did show up wanted to start ripping apart our pipes without trying to snake the clogged drain first. When we called Rich Hoffman, he was taking some personal time off but had us text his crew with our concern. Paul and David showed up within an hour of our text. They were knowledgeable and professional. They were able to address our concern in a timely manner at a reasonable cost. Highly recommended The Ryans

YOU CANNOT HIRE BETTER than Richie and his team. I first found them through my friend and GC, who knew the reputation of many of the local contractors, good and bad. Since first being introduced to them, they've worked on my main bathroom (total gut renovation), sewage backup, various minor issues with my sinks (leaks, hard water deposits, and replacements), my toilets (valve replacements), and today he just replaced my hot water heater. Anything I've thrown at them they've handled with ease. I wanted a custom antique vanity upstairs and they were able to customize the faucet holes easily and make them nice and tight. They are working with me to install a vintage sink with hard-to-find hardware and accessories. If you give them all the info they need in advance they will arrive with EVERY part you need on the truck, eliminating extra trips to the supply house. On one occasion, instead of charging me extra, he tipped me off that one of the parts I needed to fix a faulty tub pop-up assembly would be replaced by the manufacturer for free (and it was)! Richie even stocks water heaters and was able to address my issue almost immediately. He is also reliable and shows up when he says he will. I am 100% confident that Richie will stand behind anything he installs and that he won't screw me on pricing. When you don't know much about plumbing (or HVAC, or electrical or whatever), you have to be able to trust the people you hire to do this for you. Without question, Richie Hoffman and his team are the people I trust.

The crew from Hoffman Plumbing helped us out today with the installation of a new hot water heater...and they were awesome! From first contact to completion of the job, we couldn't be more satisfied. They offered a great price, arrived on time, worked neatly and completed the job perfectly! Would highly recommend them!

Excellent customer service. very responsive and always on time for appointment.

The workmen were very meticulous and took pride in their work. They made sure everything was done right.

They went over and beyond my expectations. I am very happy with this company.

Rich Hoffman came on time, cleaned the clogged pipe of my sink and replaced the P trap. He was on time, did a good job and cleaned up afterwards. His rates are very reasonable. I am a happy customer.

Great response on an emergency call.

Rich and Darryl did a very nice job removing my old filters. My under the sink space is horribly tiny but Rich still managed to get in. The only thing is they didn't shut off the obsolete valve completely so I have to crawl in to wrench it to the correct position. They also didn't cap the pipe with high pressure brass cap, make me feel unsecured with just a valve. Overall they were very on time, quote fairly and explain all details withou being annoyed.

Rich was a good guy. Friendly, patient. He had a trainee with him and what I saw he is a good teacher as well. They got the job done in a timely manner and the price seemed reasonable. I'd use them again in a second.

Pleasant and knowledgable. Reasonable in pricing. Very thorough. Will return message in day or two if busy at moment.

Very pleased with Mr. Hoffman and his work. A true professional.

Mr. Hoffman showed outstand patients in replacing the cartridge in the wall mounted faucet in my shower, that had to drilled out before new cartridge could be installed.

Mr. Hoffman is very patient for the work he does. Without him my new bathroom would still be a disaster. I will recommend and be calling him in the future.

I would highly recommend this company.

PROJECT IS NOT COMPLETED YET WHICH STARTED ON SEPTEMBER 15, 2015. Ongoing Project - Rich Hoffman gave me a business card with a home address in Scotch Plains, NJ, but there is a business address in Westfield, NJ. I only had a written Estimate. On 9-10-2015, I wrote a check for $850.00 deposit which was one-half of $1,700.00 estimate. I did not get a Contract or a Permit from him at the time. I asked Rich Hoffman did he call the Water Company. He said, ���No���. On 9-15-2015, Christian and a helper came unprepared as they had to run out to get a pick ax and a water pump. I was told to ���call water company tell them you need 1��� curb valve put in because you are getting a new water main ASAP.��� Last determination was that curb valve was not needed to repair a previous polybutylene repair. They left the job site with the open ditch uncovered and 2 small sawhorses. I called to get plywood to cover the open excavation as a predicted Category 4 storm was coming. Since no one showed up, I had to use plywood from my attic floor, 2 garbage cans, and 2 safety cones as safety measures. I have been left with a temporary fix and an unfinished excavation site for 34 Days, so far. A repair across the street took 1 Day to complete. In my opinion, Very Poor Customer Service. More details can be provided upon request.

Wonderful I was so pleased. Professional very fair priced and responsive. Not only would I recommend him but he als,now the only plumber we will call.

Added a new gas line for an oven, and replaced a very old gas shutoff valve by the dryer with a new one. Very nicely done.

Extremely professional & responsive. Very interested in staying within my budget. Would not hesitate to recommend him.

Rich Hoffman and his crew are professional, very knowledgeable, and fairly priced. I would highly recommend them! Our water heater went and flooded part of our basement. Hoffman Plumbing showed up immediately to remedy the situation. In speaking to Rich, I found out he's been a plumber for over 25 years which made me feel good knowing we're in good hands. We've hired Hoffman Plumbing for a few other jobs since our water heater emergency and have been very happy with the quality of work as well as the prices. A+++++

I would definitely recommend Hoffman Plumbing & Heating. Christian was very responsive and came to our house immediately to assess our issue. He arrived promptly the very next day to replace our water heater and did a great job!

quick and professional