Phoenix Flooring and Construction LLC

Phoenix was recommended to me by someone of quality in the contractor business, so I failed to bail out after the first warning signs were saying this was not who I wanted to hire. The first issue was the changing of the price. Rich came to my home, and we discussed that we wanted four rooms to be all the same. We decided that replacing all of the floor would be best, and I made the biggest mistake when I gave him my budget of $8000. He would soon find a way to get every dime of it for less work. He said that shouldn't be a problem and he would come back when we were close to starting the project. Rich's measurements of the room kept coming up higher than my own and the extra material he said he needed kept pushing the price over my budget. He also at first stated a cost of around $9 per square foot and then changed that to over $10 a square foot and blamed it on material cost. I got a ballpark of around $8700, so we decided to remove one of the rooms from the job, and I estimated that would bring the price to around $7200. He still came back with close to $7800, and told me there were some end pieces that would cost a couple of $100. I said ok, but we must stay under $8000. When he dropped off the material, the handed me a written estimate of 8,114.00. After I flipped a little, we settled on $8000. I still felt ripped off, like he was pushing me to the top of my budget on purpose, but I wanted to move forward. By the way, Rich himself never did any of the work except dropping off workers and material. Half way through the job, a refrigerator had to be moved on the new completed floor, and Rich’s workers made huge scratches on the new floor. They fixed it, but Rich complained to me like it was my fault and then threated me with the cost of more materials if they ran out, which they didn't because he got way too much at my expense. I still have more leftover in the basement. The final kicker and worse of all part of all is a whole corner buckled up after only one week. I called Rich. He came to see it, and blamed it on water damage. There was a hard wood floor in that spot for over ten years and it never buckled, warped, or had any problems. To me it looks like they jammed the final pieces in way too tight. He wanted to charge me labor to come fix it. I told him through text message that I wasn't paying anymore, and I would fix it myself and write a review if he wasn't going to make this right. He told me I was threatening by saying I was going to write a review in a text to him.

First off Rich and his guys were truly a pleasure to deal with! Rich is a gentleman and is true to his word. Whether it be about timing, material or price, if he said something, he followed thru. I pulled up the carpet (which Rich recommended to save a few bucks!) And was horrified to see the floor did not cover a nearly 3 foot gap section of the room that ran from one wall to the other across (almost 13 feet). I text Rich about the discovery as he was coming the next morning. He was cool as a cucumber. Said no problem. It backed up the job a little the first day , but went great. And the new section they weaved in looks amazing. They matched it perfectly to the original floor. I thought the price was extremely fair for this added work. Rich left stain samples as well for my wife who can be very hard to please with details like that. All in all , these guys did great work and I'm having them back! Thanks Rich, Bennie and Alex!

Rich and his team did a great job will surely use them again and tell anyone who needs Floors done to call Phoenix Flooring

Excellent. We had a hole in the floor which required the removal of the damaged plank and the insertion of a new one. They completed the job on the spot. And the completely cleaned up after themselves!

Phoenix flooring from saddle brook was wonderful from start to finish. The owner was excellent to deal with and his work was amazing. We priced several others and Rich Motto had the best price by far. Look no further Phoenix flooring got five stars across the board.

It went beatifully!! I set everything up for Rich to come and check out what needed to be done. Rich came to the house at the time he said he would be there. He met with my husband: they agreed on a price. Rich & his guys were professional, punctual, clean & neat. We were very happy with Phoenix Flooring. These guys made an old floor look great. We would definitely use them again!!

Very courteous and professional. Did a great job on the floors. Very straightforward, did exactly what he said and charged exactly what he estimated.

It worked out very good.

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Rich was an absolute pleasure to work with, from the first visit, discussing the work, all the way to finish the work. Rich helped us in every aspect of the job, he gave us fantastic advice on what really need to be done, helped us to pick the right finish etc. We would have made quite a few wrong decisions, if we would not have had Rich's advise. Needless to say the floors look fantastic and the final result exceeded our expectations by far. Rich is absolutely easy to work with, I had multiple companies in the house working on different projects, which certainly did not made it easy for Rich to work around, but he made it easy for me. We also had a quite tight timeline and Rich made it possible that we could move in on our schedule day. I would recommend Rich to Friends, Family and everybody else.

Richard and his team did a phenomenal job.  It is clear that he is great at what he does and really enjoys doing it.  I look forward to his help with redoing the rest of the floors in my house.

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In early July, I had a horrible experience with a contractor who couldn?t meet his own deadline and caused me not only to lose a significant amount of money but also to delay my move into my new home.  The original contractor was hired to paint and sand/refinish my wooden floors. He did a very rushed and shoddy paint job and sanded the floors (with the intent to finish them with polyurethane). But, 4 days prior to my move date, the contractor became very difficult and abandoned the job, because he couldn?t complete it. 

I had to start from scratch and find someone else to complete the floor job. So with a lot of anxiety, I went on Angie?s List and found Phoenix Flooring.  I figured that I had nothing to lose by calling them because they had positive ratings. 

When I called the main number, Rich answered. He was very polite, heard my situation and agreed to make an appointment with me to see the condition of the floors and determine if/how he can help.  Upon entering the house, Rich immediately commented on the sanding job that was done by the previous contractor ? he identified how poorly that contractor sanded the floors by ?cross cutting and neglecting to raise the sanding drum up off of the floor each time he stopped the machine.?  That description told me that not only were things worse than I understood, but that I was dealing with a professional who knew what he was doing.  Rich measured the square footage and then discussed what he would need to do to correct and finish the floors.  Rich gave me a fair price given all the work that he needed to do.  He also offered to install ?quarter rounds,? which were left uninstalled, at no charge.  Rich had a busy schedule and understanding the tight timeframe that I was faced with, made arrangements to start the work ASAP and complete the floors within 2 business days. 

Rich complete the job as indicated (he worked on a Friday and a Monday), and I now I have perfectly finished floors.  Not only did Rich do a perfect job with the floors and install the quarter rounds, he surprised me with the installation of new wooden ?saddles.? Rich took it upon himself to replace the old, neglected metal ones that I had and after seeing the new and improved saddles, I do understand how they were desperately needed.

I can?t express enough how great it was working with Phoenix Flooring.  There is a silver lining to every situation and I do believe that had I not experienced the negative outburst from the initial contractor, I wouldn?t have contacted Phoenix, met Rich and had professionally finished wooden floors.  I do expect the re-finish the floors in the upstairs area of my home and I will be contacting Phoenix Flooring again.    

Phoenix Flooring did a great job!  The  service was performed completely on schedule and the price was reasonable for the work involved.  My floors look outstanding and the work exceeded my expectations as they were able to remove stains, which I thought would not be  removed.  I am very satisfied with the work performed and would use this company again.

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Overall it went great! Rich and his crew were prompt and worked very efficiently. There was not a lot of dust after the first day which my wife & I greatly appreciated. The smell of the polyurethane lingered for a day or two but it really wasn't that bad. I couldn't be happier with the service Rich provided. He told us exactly how long the project would take(4 days) and that's exactly what he did! I would definitely recommend Phoenix Flooring for any of your flooring needs! Thanks again Rich!

Let me start by saying that I was thoroughly impressed with Rich and his crew from the beginning  I was looking to have my stairs and second floor hallway refinished while my wife and kids were in California for a few days.  I had received several estimates and Rich was in line with them all. 

Rich made an immediate impression on me and it was obvious that he knew his trade well.   We agreed on a date and price for the project and when the day came he and his crew showed up on time and got right to work.  They were courteous and professional, took the necessary precautions to contain the debris and were willing to listen to my feedback. 

The stairs and hallway turned out spectacularly!  Needless to say my wife and kids were absolutely thrilled (thanks Rich I owe you one).  Please feel free to use me as a reference as needed.

I would recommend Phoenix flooring unequivocally!!!

 - Justin Verdesca

Phoenix flooring was not the cheapest bid we had, but his price was well in line with other providers.  What set Rich apart was his genuine enthusiasm and passion for his work.  He was always responsive to texts and emails and when he was going to be late, he kept us informed.  The work he did was nothing short of fantastic.  Our floors were a mix of pine and oak, with deep stains and cracks.  It looks like we bought brand new flooring throughout the whole house.  Wow.

I was definitely pleased with Rich's work. From the moment I reached out about the job, he was very responsive and willing to work with me on the job. I only had about a week before moving in so didn't have much time to get the work done. He worked with our schedules, came in for an estimate the very next day (Thursday) and was ready to start the job that next Monday. He was willing to work with us on a price which was very reasonable compared to others I had priced before. 
During the work, he was very professional explaining exactly what he was going to do and why. The whole job took about two days and the floors look amazing! When I cam back to review the work, the floors looked like new! 
I was extremely pleased with the service and would definitely recommend Phoenix to friends. Thanks Rich!

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Looks great and looks like we put in brand new floors

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