Cusumano Perma-Rail Co

They had a beautiful product.

it was arranged on the phone with their boss Jeff - I texted him pictures of the porch and railing. We agreed on the price and he said he'd send his people as soon as the weather cleared. He did exactly that - we didn't even know it had been done until we looked outside! Now the porch is safe for the winter, and when we get ready for more extensive work, we will certainly keep them in mind.

I'd asked my contractor, whose judgement and experience I'd come to respect over the course of a few months of a multi-faceted exterior renovation, for a railing company suggestion. Without reservation, he recommended Cusumano Perma-Rail Co. Mr. Cusumano (Jeff) came to my house in mid-December (2016) to explain the installation process and give me an estimate. He was very honest about the time frame and cautioned me that the normal wait time of 6-7 weeks would probably be be a few weeks longer given the usual January/February weather. The Cusumano team arrived, per prior phone confirmation, on 02/23/17. When I say "team" I am referring to the two consummate professionals who worked together seamlessly to install the railings. The finished product is a sturdy, absolutely lovely finishing touch to my new porch. If I'm still around in ten years or so, I'll provide an update!

The workers did the job and made sure it was secure as i asked and finished in the same day,.

It took a few phone calls to actually get through to someone. They scheduled a visit quickly, and gave me an estimate. We placed the order a few days later. It took them about 6-7 weeks to actually finish the job. The railing looks good, and feels like it's good quality. Obviously, on a product like this, it takes a long time to see if the quality really is top-notch, but it looks good for now.
I'd recommend them if you're not in a rush to have a job done, as it can be a somewhat long wait.

unknown

Following the installation in November,  Within a month,my slate steps all started to crack where the railings were anchored into the slate. The installer was there for about 30 minutes and did not use the proper Anchoring Cement. I have called Cusamano several times and was told that he would come to my house to check it out. It is now March 27th and he has yet to come out. My steps are ruined. I called 3 separate railing installers in the woodbridge area. They all said the railings were not installed properly. I had to re-pay have my porch steps re-done then have the railings properly installed.. Jeff Cusamano does not stand behind his horrible work. Please go elsewhere.

unknown

Very pleased with the services provided and my only regret was that I did not call them sooner. We installed railings on the front steps and porch for safety concerns for our little ones and guests but after installation was completed it completely changed change the overall look of the house in the front (...just as Jeff C. said it would)

unknown

we are ok with their job.

We were not at home during the installation but the work was very satisfactory.

I was pleased with the quality of their work. My only negative comment would be that it took about 3 weeks longer than I was told. Overall though my experience was good.

unknown

Cusumano Perma-Rail Co were wonderful. They were recommended to us by neighbors who had railings done by them. The quality of the workmanship is just stellar. The quality of the railings that they produce is remarkable and tailored to very odd spaces. They have no problem making it work no matter what your situation is.

Following the installation, My slate steps all started to crack where the railings were anchored into the slate. The installer was there for about 30 minutes and did not use the proper Anchoring Cement. I have called Cusamano several times and was told that he would come to my house to check it out. It is now March 27th and he has yet to come out. My steps are ruined. I called 3 separate railing installers in the area. They all said the railings were not installed properly. Jeff Cusamano does not stand behind his horrible work.

Owner came promptly to my home, measured and estimated on aluminum rails for my three front steps. He told us they would take 2-3 weeks, but it actually took about six weeks because they were quite busy (everything is custom made). They were installed neatly and securely and look great - the workmanship is beyond reproach. Overall, very happy and would recommend their work.

He was very nice and efficent. I was very pleased with the quality of the work.

Cusumano's was recommended by our home addition contractor. I was happy to have a small family business as opposed to the larger chain stores so I willing paid extra. The materials used were second rate and when the front gate broke for the second time, the owner accused me of "abusing" the gate.

They were really good. After a year and a half one of railings became loose. They came out right away and fixed it at no charge. They did a great job.

Very good service, very good product. Jeff visited my home by appointment, I explained what I was trying to accomplish (improve safety and utility of stairway for a disabled individual). We discussed alternatives, he listened to what I wanted. Approx. 2 weeks later he returned with the 2 railings and took further measurements. He brought them back two weeks later, after having made some minor adjustments. Working together with an assistant, the railings were installed without difficulty The railings were installed solidly and fit perfectly. I would certainly recommend this company. (Scotch Plains)