I had a bad experience not necessarily with the mattress, but with the mattress firm with the payments. The customer service is very bad. The mattress was about $1,800. Their responsiveness was absolutely terrible. I would never recommend them to anybody.
Description of Work: I got a mattress and a box spring.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,800
Diane B.
04/2015
5.0
mattresses
 + -1 more
We received the best service from Sleepy's salesperson, Josephine, and highly recommend you ask for her if you need a specific type of mattress. We explained that we were having difficulty sleeping on a too hard mattress that was sold to us 6 months ago and that probably never should have been sold to us. Firm mattresses are good for back sleepers or heavy set people which neither my husband or I am. I did my research and found that a plush mattress is best for a side sleeper. Josephine listened carefully and understood just what we needed. She was also sympathetic to the aches and pains we were having due to sleeping on a horrible mattress. She showed us the mattresses that would best work for us and narrowed it down to about 3 in a range of prices. Sleepy's does offer a guarantee and we felt confident in our decision with Josephine's assistance. We purchased a Beauty Rest mattress. The delivery went smoothly and without any problems. We are thrilled with our new mattress!
Description of Work: My husband and I went to Sleepy's ("The Mattress Professionals") to look for a comfortable mattress because we have been in pain (back, hips, etc.) from a poor mattress that was sold to us from a different store. We were greeted by sales person, Josephine who gave us excellent service.
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Service Categories
Mattresses
FAQ
Sleepy's The Mattress Professionals is currently rated 3 overall out of 5.
No, Sleepy's The Mattress Professionals does not offer free project estimates.
No, Sleepy's The Mattress Professionals does not offer eco-friendly accreditations.
No, Sleepy's The Mattress Professionals does not offer a senior discount.
No, Sleepy's The Mattress Professionals does not offer emergency services.
No, Sleepy's The Mattress Professionals does not offer warranties.