RC&R Designer Flooring

Fantastic! I didn't have one complaint.

unknown

Excellent experience from initial store visit through timely job completion.

unknown

Mark and his team showed up when scheduled and completed the job quickly. We are very happy with our new floors. with the exception of a little extra cleanup effort, we couldn't ask for more.

unknown

Very accommodating regarding timing of estimate appointment.  Had good ideas about what to do.  Did the work on time and as agreed with no hassles.

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Mark's crew was very professional and diligent in the installation process. they were both friendly, neat and professional ion their work. the process could not have gone any better. I would not hesitate using them again.

unknown

Mark and his crew were simply amazing.  Mark came out the first time for the bathroom and we picked out tile.  His crew came a week or so later, ripped out the hideous tile that was there, and installed the new tile.  Perfect workmanship, looks like it had been there forever. 
A couple months later I had him come and put hardwood in the kitchen, blending it in with existing hardwood in the dining room and also install (and blend) hardwood in some of the closets. Then they sanded and refinished everything.
Quite simply, the results were spectacular.  Everything looks brand new.  I defy anyone to tell me where the old ends and the new begins.  (And the existing hardwood is 50+ years old.)
Mark was beyond a pleasure to work with - he's "can do" and totally on top of things.  He came when he said he would and his crew didn't leave a trace of waste, garbage, dust, etc.  And his pricing was very fair.
If you are in the market for flooring, do yourself a favor and call Mark!

Mark Woodward is a professional in every sense of the word but more so than that, he is a good and decent man.  Having these traits together in a business setting is all anyone can ask for. He came to our house to meet me, my wife and family and gave us suggestions based on what we were looking for and what we were asking him to do.  His suggestions were spot on and he was very accommodating even when I had to postpone our planned installation date due to a family emergency.  He was very clear on cost and charges and there were no surprises.  His team of installers, Bob, John for the carpet, and the 3 wood floor installers were incredible.  They all made sure that their work was efficient, clean and proper.  They also worked to clean up and minimize disruption of my house while they worked and were pleasant and professional as well.  The quality of their work with Mark at the helm is excellent.  The floors were lined up to mesh very nicely with an existing wood floor landing and loose floor boards were "silenced" and secured as I had hoped they would.  The cost of this large job made me naturally do my homework to get someone dependable and Angie's list did it again as Mark and FCI are at the top of my list.  Thank you Mark and team for great work.  I wholeheartedly recommend this company and will use their services again in the future. 
Sincerely
Tony

They were very professional. They took their time and cleaned up. They even asked to borrow my vacuum cleaner.

Wonderful! Mark was great from start to finish, so much so that we picked the tile from a book, but Mark made a special stop for a sample to make sure we liked it in person.

Mark was prompt and provided a detailed proposal. His team was prompt and courteous and performed the job beyond expectations. We would definitely use his service again and highly recommend him.

The owner of the company came, personally, to our home (after "normal" work hours) to go over and walk through the job with us, listened intently to what we wanted/needed to have done, offered his professional advise/opinion, and patiently showed us actual carpet samples (allowing our usually indecisive mother to actually pick the exact type/color carpet she wanted). 
We were provided with an estimate for the services the very next day and the price was reasonable and within our allocated budget for the entire job. The subcontractors that FCI sent to our home to complete each segment of the job were all courteous, patient & professional.
Specifically, I would give Floor Coverings International top marks in the following areas: 

1. 1. Quality of work performed: The quality of work done was consistently top notch. The subcontractors that FCI sent to our home to complete each segment of the job were all courteous, professional, and conscientious about following project specifications. 

2. Integrity and professionalism: FCI and its subcontractors are trustworthy, consistent, reliable, and very personable. During the project, a situation arose where extra work needed to be done because after the basement bedroom walls were painted, the color was not what was expected and we wanted it changed. FCI gladly let us pick a different color and came to repaint the walls without any undue stress or hostility. The additional work did culminate in additional invoicing, but even this was still fair and reasonably priced.
3. Effective communication: FCI and its subcontractors kept us closely informed of their availability schedule, delivery dates, and projected completion dates for the different segments of the project. Their communication, whether by cell phone, text message, or email, was always clear, informative, and helpful. 
 
4. Truth in advertising: In their estimate for services, FCI gave a clear breakdown of costs for each segment of the project. Their contract was detailed in describing the work to be done and the itemized costs. When the project was completed, all the work was done as described and agreed upon. As a homeowner and customer, I felt FCI and its subcontractors delivered exactly what they had promised, at the agreed upon price. 
During a stressful time in the aftermath of water damage caused by the burst pipe, after receiving "the run-around" for a month from a different vendor, and in a world where shoddy workmanship and poor service are unfortunately all too common, FCI and its subcontractors are indeed a rare find. I would not hesitate to hire FCI and its subcontractors again for remediation/general contracting projects. As you can see, I recommend this company most enthusiastically and without any reservations.

Excellent customer service and pride in quality work.

Mark and his team were a pleasure to work with. Mark was personable, friendly, accommodating and communicated with us throughout the whole process. Every member of his install/refinishing team was friendly and knowledgeable, and all of the work went off without a hitch, even though his team had to deal with a few snow storms during the process. The floors and the carpeting look beautiful. I wouldn't hesitate to recommend FCI Rockaway to anyone looking for carpeting or hardwood floor refinishing.

We were finishing our basement and had an inch or so of water from Irene (that mostly came up through cracks in the floor). FCI leveled the floor, put a water/vapor barrier down (Ditromat), and tiled over all. It was about 900 sq ft and we had french drains installed before all of this. The installer took his time leveling the floor since we did not want to simply put more concrete down and lose any height from the basement. The installer thought the grout was too light so waited for me to come home (I agreed). All in all, though expensive, a very fine, professional job.

Made them match beautifully. Real craftsmen.

I called Mark with a request for a small job - relaying carpet in a 12x16 bedroom and some repair work in another room.  He got an installer available the next day.  
He showed up on time (actually a little early), he assessed the condition of the rug to be re-laid, and got the job done.  
He was able to only fix part of the lumpy attic carpet - he said some of the larger areas would require a 2 man crew with the power stretcher.
The re-install and repair took about 2 hours

I was very happy with Mark Woodward he was on top of everything from start to finish. No delays or excuses. His mechanic Ron was a very meticulous craftsman. He installed the last tile with the same care as the first one. Every product was Armstrong material including the trowel to install the adhesive. My brother likes to say, you do your research & hire someone, than move on to your next mistake. Not this time. Give these Guys a shot you won't be sorry. you'll get your moneys worth.

They showed up on schedule and did a great job.  Covered all areas not being redone with plastic.  Sanded and refinished floors.  I was back in my house when they said I would.  Crew were polite and neat.  Cleaned up all dust and debris.
Great job!  Would definitely use them again.

It went very well. It was done in a timely manner, it took one day, the gentleman who did it was very good, he cleaned up after himself and we're very pleased.

We used an Angie’s List coupon.  We were pleased with their work.  They came when they said they were going to and finished when they said when they were going to.  They were tidy and they did a good job.  They did forget to do one thing that they would have rectified, except that they are coming back, so they are going to do it then.  They are coming back at the end of this month to do another bedroom, two sets of stairs, living room, dining room, and the kitchen.  Their price was comparable.