Ward Heating Central Air Conditioning And Fuel Oil

After sweltering through too many NJ summers without central air, my husband and I decided to put in a proper AC system this year. Since our house was built in the 1920s with radiant heat (no ducting) and almost no closets (where one might hide such ducting), we knew it was going to be a big, complicated job, and thought we'd need something like high-velocity AC. Tom came out, took a look at our situation, and explained a number of different options, finally designing a system ideal for this peculiar old house: dual Mitsubishi units (one in the basement, to cool the first floor, and one in the attic, to cool the second), with all ducting confined to the utility spaces. He accommodated our schedule for installation exactly as we requested it, was up front about costs, and didn't go over budget (he even upgraded a portion of the system at no additional cost to us). Perhaps best of all, his team was amazing: his guys (especially Mark and Jason!) were punctual, professional, patient, they explained everything as they went along, and they consulted me if they needed to make a change. They were also incredibly neat; they put down canvas to protect my (beloved) wood floors, and managed to do five days' worth of significant construction without doing any damage. They didn't even scuff the paint in our (super narrow) hallway, going up and down to the attic. And they installed a system that makes our basement and attic look very sleek and space age. I am always impressed by people who are good at what they do, and these guys are the best!

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Very well. Two technicians arrived as promised and completed most of the work the first day, A second day was required because we had some old duct work removed and the new compressor unit moved to a new location. Both men were courteous and cleaned up the job site like it had never happened.

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Sometimes my heater would work and sometimes it wouldn't, for hours at a time.  I finally called Ward Tuesday morning when it hadn't been working all night.  Hal came over almost immediately, diagnosed the problem in less than five minutes, replaced my thermostat, and the heater has been working fine ever since.  He was very polite, helpful, friendly and professional, and I was very pleased.

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Bad service, disconnected wires in the heater (and did not tell us) to make it non-functioning so we needed another service call. Called to complain and they seemed like they didn't want any responsibility.

Everything went fine.  While working on the system they put the fan on and I thought the unit was running and not producing cool air.  We had an appointment for them to come back but I realized the fan was "on" not on auto.  As soon as I changed it the problem was resolved.  We called to cancel the appointment but were very pleased that they were willing to come back so soon after being here to help us resolve the problem.  They are reliable and dependable as we have used their services in the past and they are always on time.

Work was done professionally.
Equipment and work was explained fully.
The provider himself came to inspect the job when it was finished.
A thank card was received after the job was finished.

just moved in town and wanted to be sure heatring system was in good shape for the winter -stopped at office, got a nice greeting was called in a few hours with an appt set up for the next morning at 8
Sal came over right on time the next morning and spent the time to explain the system and it's condition to me, cleaned furnace and filters and went back to shop and brought 2 filters/wicks for the hunidifier as well
Extremely satisfied! will use in summer for air,and yearly inspections or any service I may need
Thanks!

I was told by a heating and air company that I used for the past four or five years that they could not replace my Apollo Hydro hot water tank. They were unable to find a replacement. I called several other companies and was blown off. I then called Ward and Tom (the owner) came out within 30 minutes. He was a true professional. He told me that he can replace it. The work was later performed by Sal and a helper. They were both very professional. The quality of the work was excellent and I would use them again.

They were good about being responsive, punctual, and professional.

AUSTERMUHL and WARD's work went very well. they are neat and prompt. i will use them again in the future.

We've used them a couple of times. They are reliable, they fit us in our schedule and I like that they are local, they are right around the corner. The pricing seems fair.

I have used them for twenty years. They are local, responsive, and fair. Their service has been timely, accurate, and fairly priced. They come right away and are punctual. I have actually used them for a system redesign when I moved into a new house in town and they did that job quite well.

They are very fair and honest. I have thought about installing a A/C system. They honestly advised me to reconsider due to the price. They do quality work, and they respond very quickly.

MECHANIC WAS GOOD, BUT EQUIPMENT DID NOT COOL VERY WELL FOR THREE WEEKS. DIFFERENT MECHANICS FOUND THAT THE HELPER INSTALLED EXPANSION VALVE BACKWARDS. NEW MECHANIC CORRECTED THE PROBLEM AND SYSTEM WORKED FINE.

The company was prompt in giving me an appointment to have the work done, the gentleman was courteous, neat and preformed the work to my satisfaction. He arrived when he said he would.

WE CHECKED FREON AND WE ALSO CHECKED THE THERMOSTAT SEVERAL TIMES AND MADE ADJUSTMENTS. WHEN THEY CAME OUT THEY PLAYED WITH IT AND IT CAME ON. THEY WERE HERE 5 MIN. AND STILL CHARGED FOR HOUSE CALL.