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NEED A TECH GUY

Computer Repair, Troubleshooting or Upgrades - For Business, Computer Network or Wiring Install or Repair, Computer Network or Wiring - Install or Repair - For Business,

About us

NEED A TECH GUY provides support for your technical needs to home and office. Our Engineers have over 17 years of experience in the computer and related fields. We have amassed a diverse resume crossing many disciplines, knowing we provide our customers with better value for their dollar by dealing with the highest level of support available for even the simplest problems. "NEED A TECH GUY" is a core team of technology experts bringing over 10 years of industry experience managing IT services for small to midsized companies. Today’s business offices are rich with technology and only a company with a diverse set of expert services can achieve the highest possible levels of customer satisfaction. We develop long-term partnerships with our customer in an effort to better understand their business needs going forward. We use our past experiences and industry “best practices” to design solutions to meet the individual needs of our clients, regardless if they’re a large organization or a small company. NEED A TECH GUY works to set realistic client expectations and to achieve the highest possible levels of client satisfaction through first-rate network architecture, maintenance and technical support.

Business highlights

Emergency services offered
17 years of experience

Services we offer

& Mobile Remote Access., Computer Service & Repair, Internet Configuration, Security

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.997 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
7%
3
1%
2
1%
1
0%
Showing 1-25 of 97 reviews
J A.
May 2020
5.0
Yes, I recommend this pro
I had crashed my operating system trying to reset it. I called on a Friday afternoon at 5 pm expecting to leave a voicemail. The owner Chris answered and within an hour came to my house and picked up the laptop. 2-1/2 hours later he is back and the issues are resolved. Great service and a really fair price. I would use him again and recommend without hesitation.
Response from NEED A TECH GUY

"Thank you very much [Member Name Removed]. I'm glad i was able to exceed your expectations."


Allen S.
Sep 2018
5.0
Yes, I recommend this pro
$125
Chris was outstanding in understanding my problem and fixing it in less than one day. He diagnosed the problem immediately, and not only fixed it, but upgraded my hard drive and memory so the computer works better than new. Chris is very knowledgeable, personable and fair. I strongly recommend him to anyone having computer issues. This is the second time I have used him (he fixed my desk top a few years ago), and he is the best (and fast!).
Response from NEED A TECH GUY

"Thank you [Member Name Removed], I appreciate you having faith in me to resolve your issue despite you being outside my service area. I'm here for you any time."


Barbara P.
Sep 2017
5.0
Yes, I recommend this pro
Chris used my old drive in which he totally reinstalled the operating system to save money but will replace it with a larger drive when prices come down which I agreed to. Everything is working well. Chris is very knowledgable about computers and works quickly.
Response from NEED A TECH GUY

"Thanks [Member Name Removed] and yes when the prices come down we'll get that larger drive in your machine."


GEORGE S.
Jul 2017
5.0
Yes, I recommend this pro
$150
I called Chris on the morning of June 29 and he was able to come to my house to get the computer up and running that afternoon. Throughout the set up he explained the whole process thoroughly and answered all of my questions. Two hours later I was on-line. I will certainly use him again and have no reservations in recommending him.
Response from NEED A TECH GUY

"Thanks for the leap of faith [Member Name Removed]. NEED A TECH GUY is usually the end of the line as far as repairs. Let me know if you need anything in the future."


Eric M.
Jun 2017
5.0
Yes, I recommend this pro
$75
went very well
Response from NEED A TECH GUY

"Thanks[Member Name Removed], Let me know if you ever need anything."


Lois P.
Jun 2017
5.0
Yes, I recommend this pro
$60
Every time I phone Chris he returns my calls in a timely manner. Today he accessed my computer remotely to solve a problem. He spent time explaining why the problem occurred and what he needed to do to remedy the situation. What I like about Chris is the fact that no problem is too small that he is not willing to address it. In addition, I have absolute trust in Chris when he remotely accesses my computer.
Response from NEED A TECH GUY

"Thank you [Member Name Removed]. No customer is too small or too insignificant for NEED A TECH GUY."


John R.
Apr 2017
5.0
Yes, I recommend this pro
I finally ordered the new laptop from Chris in early March and he had it for me within a week. He came to my house and set it up so that everything that was on my old computer was on the new one. It was a seamless transition. He also gave me a backup drive with everything from my old computer including my 4,000+ pictures and music. Another great feature of Chris' service is that if I do have issues in the future, he can access my laptop remotely and take care of the problem. I would highly recommend Chris for his expertise, his professionalism and his one-to-one service.
Response from NEED A TECH GUY

"Hey [Member Name Removed], Thanks for a the kind words. I hope that laptop will serve your needs well for sometime."


Veronica O.
Mar 2017
5.0
Yes, I recommend this pro
The experience was excellent!
Response from NEED A TECH GUY

"Thank you [Member Name Removed] for allowing me to fix your computer with out you having to leave home. When I was a kid I remember [Member Information Removed] hour photo places and I thought that was cool. I'm give [Member Information Removed] hour of my services with superior turn around."


Barbara P.
Feb 2017
5.0
Yes, I recommend this pro
$175
Returned the computer to me within a few hours and now all is well. I had a few questions in the following days and he was nice enough to use the remote app to help me address the issues that had nothing to do with the repair. He is a nice guy that knows computers and software. He is truly a keeper!
Response from NEED A TECH GUY

"Thanks [Member Name Removed]. Call on me anytime."


Nicholas D.
Jan 2017
5.0
Yes, I recommend this pro
$100
Chris was awesome! He was very prompt and able to fit me in less then 24 hours from when I called. Extremely helpful and diagnosed the problem instantly. He spent plenty of time with me educating me on how the network works and why he was setting up the system the way he was. He also made sure that every computer in the house was receiving internet. In addition he made suggestions on things we may want to do to update the system. Overall I couldn't be more thrilled with his professionalism and job he did. Strongly recommend
Response from NEED A TECH GUY

"Thank you [Member Name Removed]. I am pleased that I was able to exceed your expectations."


Lois P.
Jan 2017
5.0
Yes, I recommend this pro
unknown
Response from NEED A TECH GUY

"Thanks [Member Name Removed]."


Bill & Inez J.
Jan 2017
5.0
Yes, I recommend this pro
This review is a little lengthy therefore I will put the compliments at the beginning of the review for those of you that don't like details. Chris is professional, polite, fast, (he was at my computer for less than 5 minutes and my first problem was resolved. I had 2 problems), reasonable and I highly recommend him. If you are trying to decided who to use for your computer problems, I encourage you to use him. You won't be disappointed! Chris even taught me a few programs on my computer. He completed the work in less than 30 minutes. Now for the details.... We brought a computer and a service contract from Dell about one year ago. We than decided a few months later that we wanted dual monitors. We called Dell customer service and was on the phone for 2 hours only to be told we needed a gadget in order to make the dual monitor work. After ordering the gadget we contacted Dell again to assist with the set up. After one hour on the phone (now a total of 3 hours with Dell customer service) we became annoyed and decided to forgot about the idea of having dual monitors. A few weeks later my husband was playing around with the computer and was able to connect the dual monitor but the issue was they were mirroring each other and we were unable to click and drag from one monitor to the next. (Yes we check all the setting a number of times) A few days ago we decided to purchase a camera and was having an issue with not having audio. Again we contacted Dell customer service and the madness began all over again. We decided it was time to get another person to come out and assist. We contact the Geek Squad only to be told it would be 2 weeks before a Tech could come out. We continued the research and found a company in our area. We contacted Angie's list for a reference on the local tech and was told they were banned due to posting their own reviews. I than ask for 3 computer tech companies in my area. Angie customer service person read me the 3 company reviews and I decided to call Need A Tech guy. Boy was that the best decision ever!
Response from NEED A TECH GUY

"Wow....thank you for taking the time to write such nice words. I was glad I was able to exceed your expectations. Call on NEED A TECH GUY any time."


Helen S.
Jan 2017
5.0
Yes, I recommend this pro
$150
Great! Chris is very knowledgeable about all pc products. And he is willing to help in anyway he can. Chris is efficient, on time (there are times he runs late because of a customer, but always let me know); neat and will stay until job is done. He can also assist via on line. I would recommend Chris highly.
Response from NEED A TECH GUY

"Thanks [Member Name Removed]. I'm glad that I was able to fix all your needs in a satisfactory manner."


Eric M.
Oct 2016
5.0
Yes, I recommend this pro
$75
Chris Picciotto responded to my first phone call. Was driving and said he'd call back in an hour. Spent a lot of time helping to fix my ailing laptop. Did a great job of explaining the systems and offered me options as we went through the process remotely. Definitely will use again. A great resource.
Response from NEED A TECH GUY

"My Pleasure to serve. Let me know if there's anything else you need in the future."


Carole C.
Oct 2016
5.0
Yes, I recommend this pro
Great! Chrs is very knowledgeable, professional, listens and explained everything in a way that I understood. I'm very happy with the results. He corrected the system and solved all my problems. I recommended him to my friends and gave them his name and number. I'll definitely contact him again. BTW, my system is old and hadn't been looked at for some time. He literally 'cleaned it up.'
Response from NEED A TECH GUY

"Thanks [Member Name Removed]. I hope you are pleased gaining value and usability from an old machine."


Vivian S.
Aug 2016
5.0
Yes, I recommend this pro
Better than I could have ever imagined. I sent Chris an e-mail; he called me within 5 minutes (on a Sunday!) and stopped by the next day even though I assured him it was not an emergency. He suggested replacing the hard drive on my current laptop with a new, state-of-the-art hard drive which was a fraction of the cost of a new laptop. He also offered that if I was not satisfied he would take the hard drive back and not charge me for it. He did the work in less than a day. My computer is running better -- by a lot -- than when it was new, and Chris migrated all the info from my old hard drive to my new one. I have been using the improved computer for a week and cannot believe how fast and well it is functioning. He exceeded all my expectations.
Response from NEED A TECH GUY

"Oh thank you so much [Member Name Removed], Vast experience allows me to understand computer issues that seem to be illusive to no skilled technicians. I was so confident with my resolution I was willing to double down on it. If you weren't satisfied have removed the part and ate my words. I'm glad you are thrilled with your new/old laptop and now you can use the money reserved on other important things."


Lancy L.
Jul 2016
5.0
Yes, I recommend this pro
Wonderful - such an easy person to interact with, even when not sure how to describe the problem (not speak tech lingo!). I was quickly put as easy and his ability to remotely work the problem had the solution discovered and applied quickly and simply. I would call him again without hesitation. The fee was surprisingly reasonable and easy to afford.
Response from NEED A TECH GUY

"Thank you for your kind words [Member Name Removed]. I'm glad I was able to bring light to your issues and guide you to a path of lesser issues going forward."


Allen S.
May 2016
5.0
Yes, I recommend this pro
$225
After reading Chris' reviews on Angie's list ,and talking to him on the phone, I was convinced he knew a lot about computers. He recovered my info and did everything I stated above in a 24 hour period. He is a knowledgeable and true professional. His effort  and skill in recovering my info from my damaged hard drive was amazing! He then talked me through the process I needed to follow in order to get everything running properly once I took the computer  home. I am not a techie, yet he explained things in a way I could understand. Chris is truly a talented guy and I would highly recommend him without reservation. It's a little scary handing your computer to a stranger, but through my experience, I believe that Chris is a guy you can trust. Use his services and you'll be as satisfied as I was.
Response from NEED A TECH GUY

"Thanks [Member Name Removed], I work very hard at trying to achieve the highest possible resolves with any issue. Data loss is a real issue for many people with no disaster recovery of any kind. I work very hard at trying to achieve the highest possible resolves with any issue. I was glad to be able to restore your items quickly and inexpensively."


John M.
Feb 2016
5.0
Yes, I recommend this pro
$59
.
Response from NEED A TECH GUY

"Thanks for the review [Member Name Removed], It's important to give customers great service these days. I believe that's what has been missing for so many years and i have been well received as a result."


Juanita T.
Feb 2016
5.0
Yes, I recommend this pro
$60
This is not my first time using Needatechguy.com.  Chris has done computer repair in my home as well as remotely.  He has always been flexible and responsive and listens politely to my totally layperson's description of problems without laughing at me!  Recently he worked tirelessly on a particularly stubborn problem until he found the solution and his charge was more than reasonable given the amount of contact we had.
Response from NEED A TECH GUY

"Thank you [Member Name Removed], Your words are so kind. As you know NEED A TECH GUY is unlike other companies. NEED A TECH GUY works to set realistic client expectations. We have amassed a diverse resume crossing many disciplines, knowing we provide our customers with better value for their dollar by dealing with the highest level of support available for even the simplest problems."


Beverly C.
Feb 2016
5.0
Yes, I recommend this pro
unknown
Response from NEED A TECH GUY

"Thank you for your patronage [Member Name Removed]."


Satya P.
Jan 2016
5.0
Yes, I recommend this pro
unknown
Response from NEED A TECH GUY

"Thank you for your patronage [Member Name Removed]."


Kale Y.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Response from NEED A TECH GUY

"Thank you for your patronage K"


Carmen H.
Nov 2015
5.0
Yes, I recommend this pro
$100
unknown
Response from NEED A TECH GUY

"Thank you for your patronage [member name removed]. I hope I can exceed your expectations next time."


Patricia R.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 97

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

NEED A TECH GUY is currently rated 4.9 overall out of 5.
NEED A TECH GUY accepts the following forms of payment: CreditCard
Yes, NEED A TECH GUY offers free project estimates.
No, NEED A TECH GUY does not offer eco-friendly accreditations.
No, NEED A TECH GUY does not offer a senior discount.
Yes, NEED A TECH GUY offers emergency services.
No, NEED A TECH GUY does not offer warranties.

Contact Information

River Vale Rd, River Vale, NJ 07675

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