MILL DIRECT CARPET WAREHOUSE

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At first I was disappointed. I called and spoke to the owner on a Monday. I explained that Ihad just moved into a new house and my dogs were afraid to go up and down the wood stairs and that I would need a runner as soon as possible. He said that someone would get back to me as soon as possible. I didn't hear from them all week and called them back on Monday. They immediately came over with samples. I didn't see anything I liked so the owner suggested that I meet him in the warehouse. I went the next day and he convinced me to choose a remnant which would be less expensive. Two outgoing very professional "kids" showed up the next day. My dogs and I are very happy. ambertvlla

After I called for an estimate Mill Carpet sent one of their employees to take measurements of the space. They also brought samples. I visited the store and settled for a hardwood floor that was in stock. The appointment was made to proceed with the installation in the coming week. In the meantime the owner sent one of his guys again to verify some of the details (space underneath a sliding door). On the day of the sheduled installation I got a call from the company that the job would have to be rescheduled because the installer had the flu - hey what can you do: it is flu season. However they sent a team to remove the existing carpet that same day and sent another team the next day to install the wood floor - which was a Saturday. The two-men team was very competent, hard-working and skilled. They made a wise recommendation to install the hardwood floor in a different direction than the sub-floor so the unevenness of the sub-floor would be less conspicuous. The price was very fair given the fact that I was a previous customer. The job was done in due time, the space cleared and swept of all dust and to all satisfaction. Very reliable, friendly and personable. Great to work with.

Joe, Matt and Lois of Mill Direct are a terrific team that totally took care of us. From sales to installation they were a pleasure to work with. They were knowledgable, had great attitudes and got the job done exactly as planned. We recommend them fior any flooring project. So great to work with Pros!

Perfectly. Prompt, efficient service. Exactly per our sales agreement. Great company.

We had Mill Direct install carpeting in our basement that we had finished. It was a great experience from the sale right through to the installation. We recently had water damage due to Hurricane Irene and had to remove the carpet. After we have drainage done on the property we will be going back to Mill Direct for the replacement carpeting. You cannot go wrong. They are very professional, and do fantastic work. they cleaned up and left no mess at all. We will also be looking to use Mill Direct for our hardwood flooring.