Prudential Van Lines
About us
25 Employees. No subs. Cost determined by the job. Travel charges may apply. No service fee. License - PC929. May contact through E-mail. Additional email - [email protected]. Additional phone - (201) 646-9200. Additional fax - (201) 941-0822.
Business highlights
Services we offer
Let us get you from Point A to Point B! We are professional movers, trained to handle every aspect of your move as a trusted partner.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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Transport took 24 days. They said likely 14, then emailed me 2 days after pick-up to say items would be there in 7-10 days. After the 10 days, a person who did not identify their company or relationship to Prudential, left a message saying the moving truck was broken down in Maryland. From this point forward getting information from the company or its customer service contractor (MovingClaims.net) was miserable. I had the initiate all the phone calls to find out progress. More estimated dates were missed. Once I had direct contact with the driver communication improved.
Driver did not have the proper paperwork to enter CA based on agriculture requirements. Delay while myself and another customer filed the proper paperwork. According to AG office it looked like they tried to froge the document.
Estimator said he would be my primary contact - never heard from him once the move started.
Estimator told me Prudential employees would be loading and unloading. The unloading and moving driver were contractors.
The final price did come in very near estimate based on cubic fee. BUT between estimate and actual move we packed a huge amount more that we originally told the estimator. And we did not move 4 large pieces (woodworking saws) of equipment. Thus the estimate should have been a considerable amount over, but somehow it was not. Packing cost $1,000 which was on estimate, but should have been less based on our packing efforts and the reduction of equipment moved. No way to prove this as far as I know. Estimate was binding which means we wasted a huge amount of time packing.
One general warning, after a long day of packing and loading, the Job Forman then hands me multiple detailed documents to sign. I knew an inventory was coming, but all other documents were presented too. I should have asked to see these in advance so I had a chance to read them when I was not exhausted.
Licensing
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