K HOVNANIAN HOMES

Great response from the builder's rep and quick answers.  Would have
gone with this company for our new home but we just couldn't get the
home in an area with schools ranked highly enough.

We went to the site every Saturday to see the progress. Early in the build we noticed that there were walls build in the basement that were not supposed to be there. We notified the site manager via email and received no response. The build continued and the next levels were added. The tray ceilings that we specified via change order prior to the build were not installed. The walls in the basement that were not part of the plan that we agreed to were now load-bearing and K. Hovnanian's site manager said that they were part of the plan  filed with the county and they were now permanent. I checked with the county and received the copy of the plans showing the WRONG information was filed with the county. Because this was a significant discrepency to the home plan that we agreed upon, we did not purchase the house.
We are now trying to get someone to return calls and emails concerning the return of deposits that we put out in the form of earnest money and design center deposits. If you are considering a build with K Hovnananian in Virginia, don't take my word for this. If I had seen their Better Business Bureau rating of "F", I would have most likely chosen not to work with this builder.
Caveat emptor - Let the buyer beware!

Dos and Dont's... Do buy a home from another builder! Don't buy a home from K. Hovnanian!