N C Jefferson Plumbing Heating and A/C Inc

Sad to say, it was not a happy experience.

Jefferson has superb customer service - they go above and beyond always. Everyone is excellent from the people on the phone to the technicians - we have never been disappointed and have been using them for over 30 years. Their prices are extremely fair and reasonable and the quality of their work is fabulous. Truly outstanding from every aspect. I wish all companies were like Jefferson.

I think of NC Jefferson as a high-end plumber, as a few years ago we used them to replace shower fixtures with premium diverter, shower head and handles, and they weren't cheap. But they identified a special issue a cheap plumber may have missed and did a good job. So I called them back to fix a leaky bathtub faucet. Jeff W identified that the previous plumber who "fixed" it, a cheapo plumber hired through American Home Shield -- which you should never use, btw -- seemed to have shoved the old stem in place in a way that broke it. But the fixtures were so outdated, a new stem couldn't be found without replacing the diverter and everything else with a new brand. So he managed to do a custom repair of the old stem -- the time for which he didn't charge me; he said he did it on his own between other jobs -- and charged me just for the time he spent time removing it and installing the repaired stem. Given that he tried to go above and beyond what a normal plumber would do to save me money, I'll continue to use them,

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They are pretty terrific from the service point of view. They have been here at least five times in the last 8 years.

Excellent!!! Everything was fixed. He had replacement parts on his truck to fix the running toilets. The two drains were fixed without a snake or rotor. Plumber very knowledgeable and professional. I would use again.

Karl - is a technical wizard in diagnosing issues with our forced air central air conditioning, humidifier and furnace. Literally, within two minutes he had found a wire with an end clip had been severed likely just from the outside unit running so hard during the "heat dome". After the fix, Karl performed diagnostics on the a/c systems making sure they had the proper amounts of refrigerant, pressure and the functioning within specifications shedding heat and cold. We have lived our home for just over four-years and we have come to respect, rely and frankly like Karl and N.C. Jefferson. Recommended without any reservations - A+

We have a 20 year old leaky A/C unit and asked the maintenance company for an estimate to replace it. In 2020, the refrigerant R-22 it uses will be banned, so repairs are a waste of money. I was told that we need to also replace the old furnace heat exchanger since it was not compatible with a new A/C. If we have to do that, we might as well install a new furnace. After the "maintenance" evaluator left, my wife sent Jefferson a text message for an evaluation. Within a few minutes ... she got a call that Bruce Jefferson (founder of the company) was in the area and could stop by. Five minutes later he showed up. I really, really mean Five minutes! I complained "What took you so long?" He explained what type of unit we needed and provided a separate quote on the A/C and A/C plus new furnace. He told me the heat exchanger was sound ... but the old furnace would not have the efficiency of a new 2 stage fan furnace. If we sell the house in the next five years, a higher efficiency, lower energy cost system would help the sale. I received two quote .. one, form the maintenance HVAC company. It has excellent consumer ratings on the Internet. Jefferson's quote ... replacing just the A/C was 24% LOWER and the Jefferson AC had a higher SEER efficiency which lowers operating costs For doing both the A/C AND the furnace, the Jefferson quote was 58 % lower! I know form past experience that they fully back the work they do.

On 1/14 N C Jefferson's technician, Karl, came and made short work of diagnosing and fixing the leads to a transformer that provides voltage to the solenoid valve to turn-on was not getting voltage. He fixed the wiring from the transformer and the humidifier received the right voltage and turned on. On 1/18 I realized that while voltage was restored to the humidifier - it did not turn off - when the furnace turned off. On 1/19, Karl returned again and rewired the furnace/humidifier - bypassing a faulty sensor and transformer. This was all done without an additional charges, clearly they stand behind their work. I consider my self handy and Karl's technical and diagnostic skills a beyond reproach. Besides being the "Jedi Master" of all things HVAC - he is a h*** of nice guy.

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According to their website this company provides "Reliable plumbing, heating & AC service in Princeton area. Jefferson's does right by you."

What a joke. What a lie. This is the most unreputable, untrustworthy company I will never again do business with.

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Karl arrived on time, and is a pleasant good humored person.
He diagnosed a ground fault in the outdoor compressor/fan unit to our air conditioning system.
As a technician, there is no one better at sniffing out the gremlins in central a/c and heating units!
We applaud his technical skills, his craftsmanship and honesty!

Fantastic. I'm so grateful for their help. The plumbers who came were knowledgable, professional, and polite.

Staff was nice and helpful and drained the pipe of my tub and initially it worked, but 2 days later was backed up again.  I called them over the weekend and they called me back Monday morning and said they do not warranty any drain work which I get if it was a long time in between, but 2 days I would hope that they would try and take the extra effort, bascially cost $225.00 for nothing that they did work wise.  Plus the other money I had to pay to get the company to fix it.  Used Jefferson a few times, I can't see my using them again.

Plumber showed up without an appointment and no call from the office - which was slightly inconvenient, but we appreciated that he was able to come several days sooner than originally scheduled.  I showed Karl the shutoff valves for the tub behind the access panel that had leaked profusely days before pouring water through the ceiling below.  He 'packed' the valves and they stopped leaking.  I then showed him the faucets in the tub that dripped after being shut off.  I had purchased a new faucet set hoping that he would be able to replace the old ones with new, but he quickly informed me that doing so would require cutting through the tile  & wall and not an easy task.  I quickly abandoned that idea and asked if he could at least stop the existing faucets from dripping.  He proceeded to take them apart and manipulate them advising that this type of faucet takes a few minutes to stop dripping after being shut off and cautioned us to not crank them down hard.  He did not replace any parts or washers.  The bill was $173 and the faucets continued to drip, drip, drip.
Approximately 2 weeks later the same faucet that Karl worked on stopped supplying hot water to the tub.  Jefferson's sent another plumber who determined that the washer was broken and lodged inside the faucet which prevented water from coming through.  He corrected the problem by replacing the washer.  This time the bill was $162 and there was no consideration given to the fact that the washer was not performing properly during the previous call - Karl left with the faucet still dripping - had he replaced the washer during the first call, the dripping would have stopped and the washer would not have failed and we would not have been inconvenienced.
When it came time to pay the bill, I was asked to also pay the charge for the previous visit. I informed the plumber that I had just mailed a check for that charge and provided my credit card to pay for that day's charge of $162, yet my credit card was charged $335 for both calls.
 I have called on Jefferson's for many years, usually with good results, but after this experience I will not be calling on them again.

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A set of faucet was supposed to be ordered and installed, but no follow up on the order.

They started using helpers who are not well trained and need to spend a lot of time on the job.  Quality of work sees noticeably decline from my prior experience while costs have been much higher than expected due to longer time spent on the job.

cleared a blocked drain

Carl at Jefferson plumbing will be the plumber that I call for repairs and service.  Je came promptly and did a lot of small jobs that needed to be addressed.  I would recommend him to anyone.

Plumber showed up on time--did repair work in a reasonable amount of time--was clean and tidy--very professional manner

They were prompt, they came and did the service call. It was really good.

Responded quickly and performed well.